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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
124
value
563
shipping
563
returns
2
quality
572
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10,515 reviews

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California
1 review
0 helpful votes
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Timely and good fit.
July 22, 2025
Updated review

I ordered the shoes and they were here within just a couple of days!

Date of experience: July 11, 2025

Excellent quality and service.
July 18, 2025
Previous review

I ordered several shoes for my mother to try on and choose since she was housebound. I then could return the shoes she did not select. Excellent fit.

Date of experience: July 8, 2025
Utah
1 review
0 helpful votes
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Too big
July 21, 2025

They had good customer service. Thanks for your help. I hope to get my refund

Date of experience: July 11, 2025
California
1 review
0 helpful votes
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Service is all that is promised.
July 21, 2025

Buying shoes through Footwear, etc. for over seven years.

Date of experience: July 11, 2025
Michigan
1 review
0 helpful votes
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Hiking shoes
July 21, 2025

My shoes arrived timely. They fit me perfectly. I am breaking them in. They fit my narrow heel better than any shoe that I have worn.

Date of experience: July 11, 2025
California
1 review
0 helpful votes
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Very Comfortable Vionic Sandals
July 21, 2025

This is my second pair. Most comfortable sandals I've found this summer.
Order was quick and easy.

Date of experience: July 10, 2025
Florida
2 reviews
0 helpful votes
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Wonderful
July 20, 2025

Item as described. Shipping is fast and reliable. Packaged properly.

Date of experience: July 10, 2025
Tennessee
2 reviews
1 helpful vote
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I live by 2 Hoka Stores in Tennessee, but, I keep returning to Footwear online ordering in California as their service is better than any store you can visit. There should be an award for this.

Date of experience: July 10, 2025

Friendly, knowledgeable, and very helpful assisting with my questions)concerns in placing my 1st order with this company.

Date of experience: May 6, 2024
New York
1 review
0 helpful votes
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Happy feet
July 20, 2025

Great service, fast delivery and very stylish and good arch support flip flop sanders by Vionic

Date of experience: July 10, 2025
California
1 review
0 helpful votes
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The on-line ordering was easy and delivery was prompt. I ordered a few pairs of sandals in different sizes. It was great to try them at home and wear around for awhile before deciding on the best ones for me. My local store accepts the returns no problems.

Date of experience: July 9, 2025
California
1 review
0 helpful votes
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Easy ordering
July 19, 2025
Updated review

I was on the hunt for a certain shoe in my (large) size. The associate who assisted me when I called was very helpful because I had two reward amounts that needed to be combined and I couldn't do that on line.

Date of experience: July 9, 2025

Great company
July 6, 2025
Previous review

Footwear etc is a very customer friendly company. Extremely helpful. Will only buy shoes from this company going forward.

Date of experience: June 26, 2025
California
1 review
0 helpful votes
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Great selection and service!
July 18, 2025

This was my first time shopping with this company, I had been looking for a particular shoe that was sold out on that company's website, so after a google search I gave this company a shot. The shipping was super fast and I couldn't be happier with my purchase!

Date of experience: July 8, 2025
California
1 review
0 helpful votes
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Love my Hoka recovery shoes
July 18, 2025

Best experience ever for shoe shopping and all types of footwear

Date of experience: July 8, 2025
Idaho
1 review
0 helpful votes
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Hokas rock!
July 18, 2025

Great experience from ordering until they came and wearing them now as an RN for work!

Date of experience: July 8, 2025
Arizona
1 review
0 helpful votes
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Sandals
July 18, 2025

Product is excellent, communication about my order was great, took longer than I had 3xpected to receive the shors.

Date of experience: July 8, 2025
California
1 review
0 helpful votes
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Ordering was quick and easy.
July 17, 2025

Finding the product I was looking for was quick and easy. I typed in what I was looking for and a picture appeared immediately. Your products are high quality and fit well.

Date of experience: July 7, 2025
New York
1 review
0 helpful votes
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Safe, & Attractive
July 17, 2025

After a fall my Doctor said no more flip flops. Thankfully I found an attractive and safe sandal. Thank you Footwear.

Date of experience: July 7, 2025
Georgia
1 review
0 helpful votes
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Great
July 17, 2025

I received the shoes and I am extremely happy! The quality is great - the workmanship is precise, and the materials seem sturdy and comfortable. They fit perfectly and are very comfortable to wear all day. In addition, the delivery was fast and well organized. I would definitely order again. I recommend with both hands!

Date of experience: July 7, 2025
California
1 review
0 helpful votes
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Comfortable
July 17, 2025

Fast delivery, good customer service. Unfortunately the color I like didn't have my size and I take another color but still ok

Date of experience: July 6, 2025
Oregon
1 review
0 helpful votes
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Excellent Vendor
July 16, 2025

The sale price was a plus, but the best part of dealing with Footwear ETC is their fast efficient service.

Date of experience: July 6, 2025
New York
1 review
0 helpful votes
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Placed order for first time and everything went nicely. Shipped quickly, got to me quickly and no issue with the service. Good sneaker store to buy from.

Date of experience: July 5, 2025