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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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The most efficient, trustworthy, easy approachable, timely delivery, good quality gifts and products..
Pathetic service
My order ******* was not delivered with the reason stating wrong address, it was the same address which i have used for earlier deliveries. They made mess of the plans which were committed, i tried to call them, they were unable. If they can't deliver then they should say upfront rather than cancelling because of silly reason.
Customer service also has been rude in the past
Customer support is the only key to success for ferns and petals...
What a great service. Always no. 1. I am using ferns n petals from long time. Always upto the mark. Appreciate it.
Thank you FnP for making her birthday so special. Would love to your your services again in future :)
Thanks for the best service provider when it comes to sending love to my loved ones in India. I have been using your services for a long time and have never been disappointed. Thanks
You have to look no further when you have to send flowers and cakes to your loved ones. Ferns N Petals is a reputed Brand and delivers perfectly.
Just use this site for sending your wishes.
Was so happy found F&P online as they can deliver in Qatar to surprise my sister, unfortunately when my sister receive the flower and cake i got so disappointed they deliver totally different from what i ordered and looks so cheap. No one even contact me and let me know till i msg them. Not recommended at all.
Yesterday on the occasion of my mother's birthday(she lives in a different city0, I decided to send a cake through Ferns n petals. But since I planned just late in the afternoon I was not sure if I will be able to select my desired cake and whether the cake will reach in time! But to my pleasant surprise not only I got to book the cake I planned to gift but also the cake was delivered even before scheduled time and was perfect in all respects just as shown on the website. Earlier also on two occasions I have good experience of gifting cakes to my relatives in different cities. So I am happy to recommend Ferns n petals to all who wish to gift cakes to near and dear ones on various occasions
Perfect choices within budgets and the best thing is same day delivery even for personalised items. Very thankful indeed
The Order Was Delivered on time And Also the product which i ordered for my friend was superb she liked it very much so thank you team for your efforts and making the moment memorable for both of us.
The product selection and its delivery on time were the highlights of their service. Hats off to the entire team who could make this happen
This company is a fraud. They will collect your money and not deliver your order. When asked they will make an excuse up.
Total fraudulent organization, unbelievable they are still in business. Modern day dacoits.
Horrible service. They have zero sense of responsibility.
I have ordered a cake for a birthday occasion which was supposed to be delivered by 8 am to 2 pm the same day. They don't even have the courtesy to atleast inform early that they will not be able to deliver that. A lady called me at 6:30 pm the birthday night and said that they will not be able to deliver the cake today. And the nonsense act was that she was asking me to postpone the delivery to tomorrow as if the birthday can be shifted. Now they are not even refunding the money.
I have ordered a few times from Fern N Petals by now. From the moment the order is placed and is delivered, there is perfection. I am kept informed of every steps till the products are delivered. The items delivered are a perfect match to what is on the website. It is a pleasure to deal with F N P and would highly recommend their services. They do bring a smile to other's face and make other's day more special.
Just one word to say it's
AWESOME
After confirming order with FNP, u are tension free and they will take care of your ordered item. Amazing every time. I will recommend this to all my near and dears.
Thanks
Absolutely substandard bouquet for the price that I was charged. The roses are tiny, almost buds. My local florist does a better job in half that price. FNP, you guys got to do some justice for the price that you charge... dissatisfied is an understatement.
Exactly got what I wanted. In a jiffy quality and quantity within such a short notice is a commendable work I must say. Thank you F n P for being there. Appreciate your wonderful work.
Product is what its on the site. Prompt service and regular notification on the update of order. Overall 5 stars for the whole experience.
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members