Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had bought Online Designer Rakhi order number: *******.
Actual product sent was of lower price & quality.
I am from Australia and ordered through Ferns N Petals for the very first time for my Sister's 60th Birthday who lives in Bangalore India. I am Pleased to express that I got the very best from the communication, the ordering process, the service was on time and professional, and most of all what i ordered was exact as on the web and good value. I definitely will order through Ferns N Petals in the future. :)
Absolutely satisfied with the website experience, happy with the customization, hassle free payments, got good 20% discounts with amex card. Delivery was timely and received timely notifications throught out.
I ordered a rakhi and card for my brother in Singapore for which FNP took Rs 1499 as payment. I got a message that delivery was attempted but not successful as recipient was not available! I tried to contact them many times to leave the packet outside the flat door like all other companies do or leave with the doorman but have seen no resolution. They keep closing the ticket that I open. They call the rakhi a perishable item! At this point, I even told them that I am not expecting them to tie the rakhi on my brother,
but merely deliver it in time for Rakhi Day! But FNP has not heard my complaints or tried to resolve them. Its a very shoddy company. I will not ever use it aqain! It was ordered 10 days before Rakhi Day!
I ordered a flower bouquet for my husband on 3rd Aug 2021 to be delivered on 5th Aug. They randomly made changes into the order, wrong order they sent with dull flowers and even the cane basket as shown in website image was missing. I raised the concern and they just give you a ticket ID for a email you send and just close it immediately withount any action. I have plenty of ticket ID's with me.
I called them and they kept me on hold for like 10 min and cut the phone and now my call also not geeting connected.
Order ID: *******
Multiple Ticket IDS for each trail mail:
**************
**************
*********************2**************
**************
Latest Ticket ID: **************
Delivery on time. Products as ordered as delivered … and quality is ensured …And done in most parts of India even in tier 2 -3 cities and places which is remarkable for a vast country like india where logistics is a great challenge. FBP has great supply chain management and has capability to handle orders and posies for greater offering in other segments …good luck
I want to appreciate n give my gratitude to the team of FNP for making the experience so good n memorable. The ordering process was smooth n the delivery was within the time frame. The product selected was same as shown in the pictures n was delicious.
I ordered 2 rakhi set wit ladoo combo. They delivered me different rakhi with damage product. Pathetic service.
I had very good experience with fnp as they has very good products specially they also give one day delivery that was soo nice. And on time delivery in the given time manner. Wish they also start cod.
The site has a lot of options to choose from and is curated on a wide category of choices be it the occasion selection, the person selection, the type of gift to send... One of the easiest methods to order online, the customer service is great and even calls you from their end if you face any problem... The delivery is more often delivered a day before the due date... Am very happy with the website
The services provided by them is truly quick and wonderful. Also their vast varieties made our celebrations complete. Thank you Ferns and Petals!
I ordered 4 orders for special occassion of rakhi and they delivered it before the occasion
Orde r*******203
He always support me to make my days special. Thanks a lot. Always make my days special.If you want to surprise someone special then go for Ferns&Petals
Product was delivered on time with no delays at all… m happy and blessed.
Product was fresh and was loved by all. Thanks and keep it up
Ordered Flower bouquet, Rocher bouquet and Anniversary Balloon bouquet. They were all great. Parents loved it. Thanks FnP Bengaluru team :)
I'm satisfied with this order and it's delivery process. I will order my next orders on this site. It is really a great way of delivering my order
Excellent. Products are good and customer support is very nice and caring. They were very help ful even when i placed wrong address in order. I will surely recommend this to my friends
I placed an order which was cancelled on the delivery day by ferns and petals team which is annoying.
Thanks Fern N Petals team for providing quick and efficient service. Highly recommend to everyone must try their services.
Answer: Don't order with them. They will take your money and then ignore you and give you all stories of why it couldn't be delivered. Rather go to another website. They are also handing out 20% discount vouchers for reviews, so all of these 5 start reviews cannot be trusted at all!
Answer: 100 percent secure by online booking and payment. Friendly booking steps. Overall nice
Answer: I can't say if they are fraud or not, but their service is terrible. Only 2/4 of my orders were delivered. Their customer service is non-existent. Just ignore the emails and mark it as spam. Don't order with them. Avoid!
Answer: A complete scam. They sell used old flowers. Never deliver as shown in pics. Their partners gate them as not paid well.
Answer: They are just there - Just a click on site, they get connected on call like a Ginnie :) And the tickets raised are addressed spontaneously and addressed and closed.
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.

