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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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They are liars and do not know how to deal with complaints at all. They have hung the phone and promised call backs. Do not read emails before replying
It was been a good experience connecting with ferns and petals to deliver our special gifts to our loved ones with best quality of products and timely delivery. I would also like to add that the payment processing is also safe and speed
Very happy with the service provided apart from good quality product and o time delivery, well done, thank u
Ordered a premium fruit basket hamper ($125) as a gift to only deliver a low quality product with missing fruits listed on site (e.g. Persimmons, in season now). Basket quality looks cheap, fruits looked terrible and old and presentation/wrapping looks amateur. Definitely nowhere close to being a "leading online florist and gifting brand" as its website claims. Customer service offered a useless 10% discount which I would not recommend using their products and service.
I will never recommend this company to for. They are not using reliable courier (blue dart) to deliver packages. Then contact info ( phone numbers) are not in service provided on their website. I have sent the bhai dooj gift which supposed to be delivered on nov 5 but it has not been delivered yet. This company provides pathetic customer service. When I was talking to their customer service representative they disconnect my call without saying any thing as I asked for my refund. I would never ever recommend this company again..
I had earlier ordered for rakhi to be delivered in USA and Canada. Both were delivered in time inspite of the rush in festival time. And I was informed by my sisters that the product was good and came in attractive package.
Recently I ordered gift hamper of sweets etc for Diwali and it reached in time. The only issue was that their website doesn't tell us which brand of sweets they would send. Since these are gifts, we are never sure about the quality of sweets.
It was my wife birthday and they sent us the used product and no one helped us replacing it.
Absurd!
A highly professional, polite and sincere team that's always on toes to deliver the best services to its customers. The gifts and products match the display on the website and the edibles are quite fresh and tasty. They also close the grievances if any, asap with the most preferable amiable solutions. I wish the team all the best for its future endevours... Keep it up
Ordered a cake and sent a way different cake to me. Was supposed to be strawberries on top of the cake instead of cherries. Cake showed on website was covered with chocolate but when we received it, it didnt match what we seen online. Chocolate sponge cake doesnt taste chocolatey enough and there was too much cream on top of the cake for our liking.
The product is super amazing, just loved it
It made my day
The packing and box was just wow
One should definitely buy
On time delivery, quality is best. Should try this website.
Satisfied customer.
Easy to order...
Happy with the product I ordered... Product was in good quality and flowers were fresh... Happy with navigation system and tracking order...
Delivery was in wrong time and on the card instead of putting smileys they put hash tag sign - #! Unbelievable, I would not recommend this company to anyone. So disappointed in the service
They dont value customer's time, money and respect. Second time this has happened. They have delivered on scheduled time, no rwfund option. Should get banned.
I have been ordering gifts from Ferns and Petals for over seven years now and they deliver exceptionally every time - highly reliable and very good customer service. Will definitely order again
Fnp has the excellent services and the very high quality of products especially in bouquet.
Easy interface to order anything. Highly impressive due to timely delivery. Hassle free. Just loved it.
Cheating people with bad quality products. I ordered many products out of which they delivered only two products out of 5 things. Never ever going to. Order from here.
I had bad experience with service, even after communicating with customer care i placed order, but on the day of delivery i received a mail stating it cant be delivered to the location, i placed order three days before delivery date
Worst experince, order is not delivered and they have updated on website after customer service agents are not helpful for my issue and they didnt reslove it. I will suggest customer not to order anything from ferns and petals.
IAlways trust Ferns n petals to send gifts. Service is excellent, on time plus products are great. Timely updates on status too
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members