Fly UKReviews 60

Booked a flight yesterday with them. No mention of the $79 service fee until the end. No phone number to call. No confirmation email as promised. Charges did show on my card, including for the airline. Had to call the airline (US Airways) to see if I was even really booked on the flight (I was.) Kept the flight since it was a good deal, but I am filing with my credit card to get my "service fee" back since the service is nonexistent. BBB rates them as F. Still no response to any of my emails.

I found a great price on flights today, so I booked. The time of departure wasn't good, but we wanted the cheap rate. The price popped up real big, and then included flight insurance of $162, which I agreed to. However, after I confirmed and received my flight number, a $316 fee showed up. We saved for 3 years to take our kids to Europe, and I feel like I had money stolen from us. I'm not even excited about the trip anymore. I've literally felt sick all day, and I know my husband is unhappy. Stay away from this booking service!

As all others have said- they are horrible. I truly believe this is not a legitimate company and they are scammers. You can't get a hold of anyone and when you call Picasso Travel they give you some song and dance about how Flight 24 is understaff and that's why they don't answer the phones or return emails... Yah right. I am not one to talk about negative experiences but they are truly horrible and I would do anything to see this company go through major lawsuits and close down that includes Picasso...

I found a really good deal on an international flight. I made the reservation, entered carefully all the cc information and that's when the nightmare began. I finalized my request and after the last click I got an error message. Finally I got the confusing e-mail with the request information, not the actual booking. Thought it eas weird. Looking for a contact number... Called the 877 number. You start with 9 people ahead of you... You don't wait too much until you get one person ahead of you.,. You think finally... It goes all back to 9 people... and this will last all day long.
Sent thousands of e-mail... no answer.

Finally, got the number from Picasso (their partner) no one could help. Called them (serious) more than 10 times until I found a good man who decided to help me and Got someone on the line.
I found out my cc got declined (never got any notification!). So I gave them cc agin, thought it was some mistake of mine.
Again, my cc got declined... WHYYYYYYYYYY?
I don't know... Can't get a hold of anybody. I guess I'll never know!
I don't recommend this site to anybody...
It's better to pay a little more than spending your time with them. Bad bad bad experience and I will never try them again.
By the way, I never got my flight booked!

I have booked many flights on line over the years. My complaint with this site is that it appeared that I got a pretty good price, I carefully entered all of my information, but when I clicked that final click I was told my Booking Number was____ and I would get an email (no actual booking number appeared). Another blurb said that the site was experiencing problems. Who to contact? There is only an email address, no phone number anywhere. I have sent 4 emails with no response. I know there can be problems with websites but I couldn't figure out whether to re-book or not because I didn't want to get charged twice. Unfortunately I ended up waiting another day to book (not from their site!) and it cost a lot more.