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Paid over £300 for 2 vanity units on 11 July. 1 arrived covered in scratches and the other didn't arrive at all! Promised refund for faulty item and advised 2nd vanity unit would be delivered at end of month. No further communication, no refund, 2nd delivery did not arrive, phone not working and when I emailed them again received response saying they had been bought over and were not honouring any purchases prior to 1 August 2018! Oh and by the way, you can take the matter up with your bank just to give you peace of mind! The best laugh was that they were offering 15% off your next purchase! Total con, Stay well clear!
DO NOT USE THEY ARE CROOKS & CON MEN. Promised to refund me £500 in June will not refund. Phones working, no communication. I have reported them to my Credit Card Company and Trading Standards. Just received email from Flush saying they changed ownership on 1st August and will not refund any money from before then. How very Convenient. I say again DO NOT USE THEY ARE CROOKS.
Ordered a double jacuzzi bath. Was told it would come on a certain day so we informed our builders. It came almost a week later causing delay to our project. We were told it would be delivered on the Friday but the 'van broke down', we got told the Monday, but heard nothing. The when it did arrive on Wednesday the builders were not here. This bath was 1.5m by almost 2 metres and there was ONE person delivering it, I had to help him to get it off the lorry! I was told it was a curb side service only which would have been fine if it arrived when they said it would. I was the left with this huge very expensive bath with no way of getting it into the house. Thankfully some helpful passers by gave me a hand otherwise it would have been left outside overnight. The product was poorly packaged making it even harder to manoeuvre and increased the likely hood to damage the product. Terrible customer service and delivery options for such a large expensive product. If it could turn up any time, how are you supposed to have enough people around to get it in the house? Their phone lines were also often down, with an unhelpful message about emailing them. I got one email response to my query almost 2 weeks later after the product had been delivered. Some really basic flaws in the service here, thankfully the product is brilliant, but I will not be using again!
Item not in stock after paying and no refund despite 3 requests after 3 weeks. This company is a DROPSHIPPER - they don't carry stock. AVOID!
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Awful customer services and almost impossible to get through by phone so you end up dealing completely in email. Missing item from original order and rude and completely unhelpful delivery driver which meant I couldnt check my items. Despite emailing flush that I could only check after driver had gone, items had turned up 2 wks early so informed them couldn't check thoroughly til bathroom fitter was here. I had also signed couldn't check on the invoice - 1 item was missing and had to pay to get a replacement! Was made to feel it was a huge favour to me that I was only paying half of cost but would get next day delivery... which I didn't get! Got an apology but refused a refund and told to just wait as they had gone 'above and beyond for me'?!
Just do yourselves a favour and avoid it's not worth the hassle!
Great prices with great communication. No hassle in changing a part on my order as I had made a mistake.
DAMAGED BATH DELIVERED FROM RAK, WRONG ITEM PICKED AND NEVER DELIVERED. HOURS ON PHONE AND NEVER ANSWERED. HOW CAN THEY GET SO MANY GOOD REVIEWS ITS NOT POSSIBLE. QUOTE FROM BLOKE WHO DID ANSWER A CALL ONCE BY ACCIDENT AS "Ooo i was walking by and i never normally answer calls" spoke to SAM tooo many times to count. FAILED PROMISES ONE AFTER ANOTHER. THANKS FOR NOTHING. GENIE PLUMBING
I found a light up mirror for half the price on flush bathrooms. After reading some negative reviews I reluctantly ordered as the price was so good. Goods arrived well packaged a few days later however after opening I found the glass was smashed. Alarm bells rang but I emailed the pictures and Megan apologised and sent a replacement immediately. The new one was fine. Sometimes mistakes happen during delivery of fragile items and the response was excellent.
I would definitely order from flush bathrooms again. Thank you Megan for your quick response.
Please be careful if you decide to place an order. The description of my item was detailed as 'chrome' with 'chrome finish'. So one would expect to get an item that is chrome or at least metal with a chrome finish. Two parts of this item are plastic - coloured silver. Flush Bathrooms will not accept this as a fault or accept a mis-leading description and I am left with the expense and inconvenience of sending it back.
Had I known it was plastic I would never have bought it. I would not use this site again.
Chloe did her utmost to ensure that everything went ahead smoothly. Great professional customer service team.
Quick delivery, good price and friendly helpful staff when I needed to phone to check on a few facts - would definitely use again
After a long wait for the manufacture, the bath I ordered sadly did not show up when it was supposed to. The team were very helpful in resolving the issue with the suppliers and were able to get a quick turn around for me to receive a new bath and keep to my bathroom fitting schedule.
Goods arrived faulty and did not want a replacement even so I was asked. To sent pictures of the damage so after numerous phone calls I was refunded as originally requested This will not stop me dealing as I have had other goods without any problems
Good customer service and keep you informed when they receive the order, when it is dispatched and when it arrived and signed for they email you that you got the product.
Ordered new taps to upgrade my bathroom and although they haven't been fitted yet they look amazing great quality and delivery was very good too. Am completely satisfied with your great service and product thanks
Vanity unit - great price and service, better than anyone else on internet came quicker than expected. Well packaged and free delivery, what else could you ask for.
Really fast dispatch, thank you.
The item is great.
The plumber found it fairly easy to fit.
There was one part he didn't know what to do with, so a clear instruction sheet would be handy to add.
Flush Bathrooms were great, but the courier service was less satisfactory - tracking service didn't work and they didn't stick to their time slot.
Easy ordering on line. Change to delivery date accommodated by phoning very efficient customer service team. Manufacturing problem with item ordered was immediately replaced by customer services - no hassle - highly recommend.
Ordered two bathroom cabinets, one arrived in perfect condition the other had a broken hinge and the fittings were damaged, however the packaging was in good condition which makes me think that this cabinet was packaged and sent out in this condition not a great impression.No complaints though flush got in touch with supplier and they sent a replacement 2 days later. Average quality for the money would order through flush again but check over for damage as soon as the goods arrive.
