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This mirror cabinet looks stunning in my new bathroom really pleased with itthought it would look small but it surprised me what I could get in it
Extremely pleased with items brilliant customer service arrived on time excellent quality would recommend thanks Bev
Thank you for your review! We are pleased to hear that the overall experience with Flush was satisfactory
The unit below the basin was damaged on arrival, although really well packaged. However they requested me to send photo of the damage, and on receipt, they offered to send out another unit immediately or re-imburse me if I wished to mend the damage myself. This is the type of service I love.
Thank you for the review. We are pleased to hear that the overall experience with Flush was satisfactory.
My kind regards to the sales staff for all there help. I was very pleased with the quality of the products I ordered
Thank you for the review. We are pleased to hear that the overall experience with Flush was satisfactory.
In May we did a renovation on our bathroom and ordered a radiator from Flush. The website said delivery was 3-6 working days. When we still had not received the radiator after 6 working days I started calling as we had a plumber waiting to install. In the course of at least ten days my husband and I spoke to different people, all who promised to call back with more details and didn't, or said delivery was imminent, which it wasn't. Eventually our plumber moved on to other work and we had to rehire him once we received delivery of the radiator. I understand that Flush was waiting delivery from their own supplier so they could ship to us, but the Customer Service was terrible. No one called or emailed to say delivery was delayed and once we started calling we were just fobbed off. At one point I was offered a £15 rebate for all the nonsense (nothing in relation to the cost of the radiator and the plumber, but appreciated as a gesture). We have never received the rebate. We have since ordered an accessory to our radiator that we couldn't source elsewhere. Delivery time again exceeded the 6 days with no notification. Once again we had a plumber booked to install and we had to cancel. We received this after one or two days delay but the customer service was lacking.
Bought a shower, which was apparently reduced to approx half price. It wasn't worth anything close to the price I paid never mind the claimed full price. It was listed under its item number which uncannily was the same as that of a quality manufacturer which is how. I found it and foolishly thought it was from that manufacturer.
My orders arrived damaged, they were replaced so I ordered a toilet basin, this arrived late and was also damaged, a refund was made but I then had to take all of these broken items to the tip myself!
We found the service generally very good - although there were some hiccups with the delivery date and a number of delivered items.
However, Flush did correct the issues very quickly.
We would suggest anyone buying Hudson Reed taps check with Flush if there are any cheap looking logos - if these are not wanted because.
It should be noted many of the HR product photos are inaccurate regards logos!
Radiator arrived well packaged and in perfect condition. Kept informed of delivery time. Plumber happy with it!
Going to contradict some of the other reviews on here, but customer service from Flush was exemplary - friendly, efficient and went above & beyond to sort me out.
Purchased a basin - had some issues with quality from the supplier (not Flush's fault). Flush then stepped up to the mark and worked extremely hard to make sure I ended up with the item I'd ordered, in perfect condition. Responsive on mail & phone, helpful & friendly, kept me informed, and basically went the extra mile. I can't fault them.
Will definitely use again, purely because of the service.
Do not buy a thing from this company if there is even a slight possibility you might have to return it. They will make it impossible!
Customer Service is absolutely appalling, no interest in helping whatsoever.
All the reviews are good... Not so, they removed mine! And who knows if all poor reviews are conveniently removed?!
AVOID AT ALL COSTS. They might be cheap but they have atrocious customer service. The 3-6 day delivery was questioned after 6 days only to be told that it was 3 weeks and only found this out because I asked for tracking details. When I asked for a refund I was told it was against the law to do this over the phone, the frankly revoltingly rude "customer service" lady then hung up. No idea if I am going to get a refund or a product from these sharks. Save yourself the bother - avoid.
Hello Kieran
The item you purchased was a preorder product and was shown on the shopping cart it was. My staff did put the phone down on you as you were rude and abusive. My staff were correct in asking you to email that you wanted to cancel your order, This is clearly stated in our terms and conditions as you wish to end your contract with us.
Regards
Flush Bathrooms
After writing a bad review on not hearing from flush bathrooms on my order i finally got a call back from them to promise me on my delivery date which is pleasing and all i wanted to know
Actually my order was 5 days ago not a month as stated in my previous review
Basically my previous experience with other companies not delivering my items made me weary of flush bathrooms when i couldn't had any contact with them and any information on my delivery date but it's been all sorted and have no reason to believe they are a good firm
Thank you for your review, I can see you placed your order on the 13th June - This item is stated on the website that delivery is 3 to 6 working days. Today is the 4th working day. We do ask customers on our phone system if they are not able to get though then please email. Regards Mark
So I purchased a bathroom cabinet from Flush Bathrooms as they were the cheapest, but when things seem to good to be true they normally are. 4-6 days for delivery so after 7 working days with no item i email them. No reply to start with so i start a google shop complaint, this got the attention i needed! They were quick to get back to me now and stated the item i had ordered was on pre-order, which I am pretty sure it wasn't as wanted the cabinet asap! They then stated that they could send me a larger unit at no extra charge and asked to close the Google complaint. I accepted this and closed the complaint. Well a further week has passed, 2 more chase emails and I am left with nothing. So thanks to google I now have a full refund but almost a month down the line I am still without bathroom cabinet!
Take my advice, pay a little more and go else where!
Thank you for your review! We would love to see your bathroom cabinet! Please send in images in response to your order confirmation.