FlowerShopping

I ordered and paid extra for flowers to be same-day delivery. They were never delivered and I never received a phone call or email stating why or that there would even be a delay. I called the next day and they said I was going to get a phone call back, from someone who could give me absolutely no answers. Never got a phone call back so I called again, still was told absolutely nothing and they said they couldn't do anything to help me and I just had to wait for a call back. Never received call back. I'm pretty sure I got scammed

BEWARE, THIS IS NOT A LOCAL FLORIST AND THEY USE OTHER FLORIST TO FILL THEIR ORDERS. THEY CHEATED THE LOCAL FLORIST AND NOT PAYING FOR THEIR ORDERS.

I recently used this company for the first time and was disappointed! I ordered an arrangement based on the image from their website. I thought it was a little expensive, but given the image and types of flowers I proceeded anyway. What a total let down! First, the order was scheduled for delivery the next DAY and it did not arrive until after 7 p.m.! The customer service was always unavailable per the recording and when I sent a text I did not get a response until 6:30 pm EST. Second when my sister sent me pictures of the arrangement it was so small and they used different flowers from the image and description. BEWARE this place does not deliver what you think you're buying. Lesson learned, I will only use well established vendors.

Paid for same day delivery….two days later flowers not received. Can't reach customer service by phone.
Do not order from this company….it's a scam. Trying to get a refund
I rate this company a ZERO

I ordered on a Tuesday and paid extra for a delivery before 12 noon on the following Thursday. Received a late email from them on Thursday at 3:30pm letting me know they could not fulfill my order. Will NEVER use them again, stay away!

Scam! Beware do not give them your money! They charged me an insane amount for flowers and never sent them! When I contacted them I heard nothing. They never answer the phone complete scam and honestly horrible

If you choose to use this company's services, be prepared to be sorely disappointed by their total ineptitude and total lack of concern for your order.

On June 28th, I placed an order for a bouquet to be sent to my mother's house as a surprise for her 76th birthday. I found the arrangement that I wanted on their website, placed my order, and received confirmation in my email. Unbeknownst to me, that same order was cancelled less than 15 minutes after I placed it, and the notification was sent to my email junk bin. The entire day passed, and by the time I learned what had happened, it was far to late to get use a different service for same-day delivery. So my mom received nothing from me for her birthday.

When I called the next day, to find out what had happened, it took 20 minutes to get through and the customer service rep could not have cared less about my concerns. All I received was a lot of "I'm sorry, Sir" and "Is there anything else I can help you with today?" repeated over and over again in a monotone voice. No explanation as to why they took the order in the first place if they were incapable of filling it. And certainly no offer to send out any kind of replacement from any local shop.

I strongly advise anyone reading this not to ever use flowershopping.com. This company is completely inept and totally unconcerned about their customers.

I will never recommend getting flowers from this company.
The worst! Thieves!
Confirmation order says one price and they charge a lot more without customer knowing.
It was the worst experience I have ever had.

Extremely disappointing. I bought flowers as an Anniversary present for my long distance relationship days in advance. My order was cancelled on the delivery day! With no other florist available after 2pm anywhere for same day delivery. The embarrassment at the moment. I feel like a terrible boyfriend.

I ordered a specific sunflower arrangement for a friend's birthday, particularly these because they are her favorite. I upgraded to the highest arrangement and had them delivered to her work. Well the day after her birthday she still didn't receive them. I returned that evening from out of town and the flowers were at my doorstep, not the well know business address where I had them sent. And to top it off, it was the wrong arrangement and it was tiny. It had Lillies and snapdragon (that were dead also) and was in a cheap case. Customer service finally returned my emails a week later and refused to refund my money. It's an outrage.

I paid $124 for a beautiful lavender arrangement and the florist they used to deliver used a much smaller arrangement with no lavender in it at all. It was all they had I was told. Question, then why show all the photos of flowers to choose from? That's a joke? When asked that, there was no comment given! So disappointed and so embarrassed! They will not give me a refund nor will they deliver the correct flowers!
The arrangement I ordered on left, the delivery on right.

For a very special occasion, I was looking forward to ordering from them.
I had ordered the "Premium" arrangement at a significantly higher cost.

First off, VERY difficult to get a hold of anyone at this business.
Once they have taken your money, they are unavailable.

After many attempts, finally I was able to get a hold of them twice, and emphasized the importance of this special delivery, for a very special family occasion.

My heart went into my stomach when the receiver of the gift sent me a photo.
What an embarrassment.
When complained with photos of what I had ordered, compared to what was received I was told that they could give me a 15% credit, which is completely unacceptable.

I asked to redeliver what I had ACTUALLY paid for,
Or to credit my account within 48 hours.
They completely disregarded my disappointment and concern.
I had to call my bank, explain the situation, with photos to get my money back.

PLEASE DO NOT ORDER FROM THIS COMPANY.
AN EMBARASSMENT!

The flowers were never delivered, nor was delivery attempted. Can't reach this business by phone. Customer service is always closed even during their business hours stated in their recorded greeting. A refund was promised in an email exchange, but was never given. I'm out $92 for nothing. Use a legit FTD florist who has a presence in the city where you're sending the flowers. This business is a scam.

Placed a same day delivery order within their time frame on Tuesday, Wednesday called them in response to an e-mail saying they couldn't get it done on time, is it okay to Deliver that day or the next, I emphasized I wanted it done today, but as a last resort on Thursday. Called back hours later to find out what the status was, The Customer Service Rep couldn't have sounded less interested in helping, and then said, well you okay'd tomorrow so that's when they will deliver it. No effort to even get it done within the 24 hour period for a same day delivery only to find out it should be sometime 3 days later. In the future I will definitely call a local florist.

I ordered a large bouquet for a friend losing her mom and not only did it never arrive, I was told the address didn't exist and they gave me an unusable phone number! I emailed over and over. 3.5 weeks later they STILL refused to send flowers, return emails, or answer the phone. Always got "no one is available, call back later". I called over a dozen times. I was finally left a message by a man that sounded drugged and said the address doesn't exist! I've been visiting there 5 YEARS!
My friend's mom passed and she never received her flowers. CRUEL AND UNCARING!

DO NOT ORDER FLOWERS FROM THIS COMPANY. My son ordered flowers for Mother's Day, but when they arrived, I received a bouquet of wilted roses. Without even knowing they were from my son, I decided not to accept the arrangement. However, despite my refusal, my son received a delivery confirmation email. I've been trying to resolve this issue with customer service, but the provided phone numbers only seem to work for placing new orders and not for addressing other concerns.
I spoke to three agents regarding a new flower order, and they assured me that they would escalate my complaint to management. Unfortunately, it has been a week, and I haven't received any further communication from them regarding my concern.

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As stated in my previous email, I am requesting a full refund for this order. My dissatisfaction is far beyond being unhappy with the arrangement, as what I ordered is nowhere near close to what was delivered. As a reminder...I ordered Teleflora's Morning Melody - Deluxe (Lavender roses and waxflower, purple limonium and greens are hand-delivered in a lavender cube that's all wrapped up with a vibrant purple taffeta ribbon) + a mylar Happy Mother's Day balloon with 2 purple latex balloons. The pic of what was actually delivered is attached to this email.

The arrangement delivered didn't even have ONE purple flower, no ribbon, no lavender cube AND none of the balloons were delivered. I was very intentional when I placed this order on May 4. Given that the delivery was scheduled for 10 days later, the florist had ample time to acquire the items I ordered. At minimum, I would have expected to be notified in advance if the florist was unable to fulfill the order. If I had been notified, I would have instructed them to cancel the delivery and issue my refund at that time. Unfortunately, I was not provided the opportunity to decide if I actually wanted something that I did not order.

This was either a wanton disregard for customer service, or an extreme lack of professionalism - or potentially both. Either way, you managed to reduce this gift that I took the time and consideration to plan for someone that is important in my life to a haphazard arrangement of random "freshest available" products. The offer of 35% off the product price is absolutely unacceptable - as, again, this isn't even the product I ordered.

Per the return policy on your website:
FlowerShopping.com offers a 7 day satisfaction guarantee from your purchase date. If you are not satisfied with our service for any reason, feel free to contact us. You can return your order within the satisfaction guaranteed time and we will either refund your money or redeliver a new product. Refunds are returned to the payment method on your original purchase and typically take 1 - 3 business days. Please advise when my total refund of $117.21 will be issued. I am more than happy to return the flowers (that I did not order) as I am still within the 7 day satisfaction guarantee window.

I will not order from this vendor again!

Ordered Mother's Day flowers for my mom who is in a nursing home on first Mother's Day as a widow. They sent delivery confirmation email but flowers did not arrive. I called first and was told I would get a callback. Sent email yesterday and was given notice that unfortunately they were not able to deliver and I would get a refund. I should have been given notice that the order couldn't be filled before the delivery confirmation email (obviously automatically generated and completely unreliable) came to me giving a false sense that my mother would at least have something pretty to see on her table. Beware, your search engine might put this company ahead of 1-800-flowers which is what mine did...I won't fall for that again.

I placed an order (#*******) for next day delviery on May 5,2023; as of today (May 18th) the flowers have not been delivered. They stated the order was delivered, but they provided an incorrect order number. Customer service does not answer their phones (for over a week). You can only speak to a "Receptionist" who can only forward your concerns (or complaints) to customer service. I tried 3 different times, with no call backs. I also sent 2 emails to customer service, with no response. They charged my credit card the same day as the order for just under $80, with no delivery of the flowers.