FlowerShopping

I recently ordered flowers with them on a Saturday for Sunday delivery and in the matter of couple of hours I called and canceled the order because my friend was going away for a while. They confirmed the cancelation via email but next day at 11:30 am they called me to say flowers were delivered and there won't be a refund! The delivery happened because they were dropped at concierge just before my friend's flight!
Also the flowers I ordered was different with the one delivered. The message I wrote showed it was for condolence and they replaced white roses with orange roses and I emailed and they basically didn't care!
For my fellow Canadians, this is an American web site and prices you see are US dollar and even if you enter a Canadian address and postal code, there is no alert to let you know! So you basically are paying a lot more with the exchange cost.

Ordered flowers for a funeral on 3/20/18 arrived at the funeral and my flowers were not there. I have spent an entire day contacting the company... waited on line hours to speak to someone only to be tolld someone would have to call me back in a few mi utes so stay by your phone. They do not return tbe calls, so I then sent an email and they reply in writing if you report this again it will put you further back in the que. When you call in for the status a recording says if they didnt call you then there probably isnt a problem with your order. Interesting when you call and do get a voice they seem to have trouble looking up the account order number and tell you to wait until someone calls you. Definitely a SCAM... they are also connected to Avery Flowetrs who I called for the Flowetrs and Flower Shopping.com took the call.
BEEARE!

Unreliable Delivery! On 3/19/2018, I ordered a banquette for a loved one at 2:15pm. I set numerous reminders, based off their online policy that all orders must be submitted before 3:00pm for same day delivery. The recipient is scheduled to leave out of town the next morning. At 3:05pm, FlowerShopping.com called me to inform me that the flowers would be sent the following day. The significance of 3:05pm is that most to all same day flower delivery services have a 3pm cut off time, which would make it impossible to find another delivery service. They also told me that they would proceed with the order. 1. I paid extra for same day delivery. No refund was discussed or even offered. 2. I submitted my order an entire 45 minutes prior to their same day delivery cut off time. The flowers that I ordered are not a rare breed. These should be stocked on demand. Long story short, never order from flowershopping.com when looking for a reliable same day delivery flower service.

Terrible experience. Ordered same day flowers for a grieving loved one. Received confirmation the flowers were delivered. They were not. Received a call from the company they needed to talk to me about the order. They never delivered it because the local flower shop who was going to prepare the flowers charged them more than expected. Rather than accept the charge themselves they apparently made the decision to just not deliver my order until I agreed to cover the additional amount they were being charged for the flowers, although the additional fee was entirely their mistake and had nothing to do with my order.

This company posted a false price which I purchased and then refused to deliver my product until I paid the additional fee.

In addition, their customer service is also terrible and non-existent. The emails they send are automated and contain no order specific information. The customer service phone number they have will ONLY connect you with an answering service where they CANNOT give you any information about your order. It took me THREE DAYS of trying to finally get in touch with an actual human with any information about why my same day flower delivery was not delivered.

I ordered an Anniversary flower arrangement for rush delivery before noon the next day. The flowers did not arrive, and when I called their customer support line the agent just offered to cancel and refund the order - she said a prior commitment delayed the order. I wasn't at all informed when I placed the order nor on the next day that the flowers couldn't be delivered on time. It totally ruined the day since I put off buying flowers at a shop by trying their service and missed my chance of having them in time. Very, very dissatisfied! I recommend you call ahead with this company and get some form of reassurance they'll meet their commitment - they don't seem to take issues like this very seriously, based on my experience! THUMBS WAY DOWN!

They send you an email to call them. You can leave messages and they don't return the call. When I finally waited an hour on hold, they informed me that no one in their network could deliver the flowers. They could have someone out of network but they would have to charge me more. Not only did they not deliver when they were supposed to, they wanted me to spend more money for their horrible service. Stay away from this company!

I ordered what I thought was a majestic funeral display (42" high by 24" wide not including stand) I ordered deluxe because this was a very close friend and I wanted "Fuller and Larger" as advertised. What showed up was no more than 18" x 18" with some of the flowers looking like they'd been cut days ago. To add to our humiliation, our names weren't written on the card (yes, we did supply info to go on the card) So did I even get the flowers technically? And as others said, surprise US $ charge! I will never forgive myself for not going to a local florist to deal with. I have to live with the fact that these people probably think I cheaped out or worse yet didn't even care
Enough to send flowers. I don't know how these people sleep at night. I will never forgive this. Their website thanks you for trusting them with these important events. Ironic isn't it?

Doris

Had a death in the family on 3/7/2018, ordered flowers from this place 3/8/2018 over the phone and paid additional for them to be delivered to the families house the same day. I placed my order at 11:30 am, received a confirmation email that morning and was told over the phone that my order would be delivered.

Well, at 4ish the same day, I received another email stating they had to cancel my order and reschedule for 3/9/2018. WT... Really? I called customer service and asked for someone to call me and I never received a call back, so I sent an email demanding a full refund at 7ish that night. Now, I have to look for another floral shop. Thanks for the added stress FlowerShopping! Not cool!

I WISH I had read your reviews before placing my order, it would have saved me a lot of time.

I agree this place is the worst ordered a bouquet for my niece for a new baby and they confirmed delivery which she never received. They left it at the hospital and she was already discharged. They then promised to pick the arrangement up and deliver it to her home and if the delivery person couldn't do it that day they would remake a fresh arrangement and deliver to her two days later as they are closed on Sundays. She finally received the arrangement late in the day on Monday. Nothing like the picture I ordered. Pathetic brown, wilted flowers. Four balloons that were purchased to go with it were also left out. Total disgrace. I am disputing the charges with American Express, as I refuse to pay for crap. If I can post pictures of the arrangements I will. Would love to show you what was promised and what was delivered. What a sham.

I order flowers for a family member in the hospital, the flowers did not arrive and on top of that NO WHERE on the invoice did it mention that the order was in USD! Why would I order flowers in Canada from Canada in USD! This company is so horrible! Oh if you go to the bottom on the desktop version of their site it does state in very fine print that the funds are in USD but they failed to mention that the funds were in USD at the time of checkout as well as the invoice which I printed from my phone. Oh when you call you will be on hold for 35 minutes! The order number on the invoice was also different than the one that was emailed to me later... This is such a horrible company to deal with and such a SCAM! --- Oh and when I went online to write a review of this the first link that shows up is TrustPilot... which forces you to link your contacts in order to share this news with others... another SCAM...

The website said guaranteed same day delivery. I ordered for delivery yesterday, Saturday, the day of a just learned about memorial service (to be shipped to the recipient's home, not the service) and was informed this morning that delivery will be put off until Monday. I called customer service and he argued with me that they don't guarantee same day delivery and I told him I was looking at it right there on the screen. He told me to send a screen capture to customer service and "they'd have to honor it" if it was indeed there. So I did, and the reply back was "we can't always offer same day delivery, sorry." Now, I had searched for same day delivery in the city I was looking for, and their site came up with the searched for city in all of the site verbiage with the guarantee next to their BBB symbol (which is a D+ rating, by the way, not the A- they claim). The generic site does not have this verbiage, but the page I found when I searched by city, did. As did the page that links back from the confirmation email they sent. So that was the info I was working off of, and the info they allow to be out there if you search by city. Needless to say, I am frustrated, and all I was offered was a "sorry". That just doesn't cut it.

This is the WORST company I have ever dealt with. First of all, I blame myself for not reading the reviews before i went ahead and ordered. This is the biggest SCAM and you will never get your money back nor a response from customer service. I actually placed this order by accident and cancelled it literally within 10 minutes after ordering.
Someone emailed me stating I would receive a full refund, then a day later someone emailed me saying my card was never charged and funds were never removed from my bank account.
I sent them my bank statement showing that funds were removed and nobody has replied. It's been a week.
I'm just headed to my bank to file this as a dispute... but anyways main point is DO NOT USE THIS COMPANY CAUSE YOU WON'T GET YOUR MONEY BACK IF ANYTHING GOES WRONG AND IT'S A SCAM!