FlowerShopping

I placed an order on May 21st to be delivered to my out-of-state daughter on May 24th for her birthday. Discovered on May 25th that she never received the arrangement. I used the customer service email address listed on their website to try and find out what the problem was. No response. I then called 4 days later. The customer service rep saw my order in their system and was shocked that no one attempted to contact me or my daughter. There were no notes regarding an attempted delivery, and she was unable to determine what happened. I also expressed disappointment that no one responded to my initial email inquiry. She said it would've been better had I called. What? Strike two. That's poor customer service. I ended up cancelling the $65 order and was offered nothing but a slight apology and an "I have no idea what happened." Buyer beware. I will not order again.

I placed a rush order for out of state funeral arrangement to be delivered to a funeral service for a dear friend. Their website stated they handled rush orders. I went on to work and was very disheartened when I received a message that they were not able to deliver the ordered flowers to the service. I called them and we agreed that they would try to deliver to the home or leave with a neighbor. I did state that if they couldn't do that I would like to have the order cancelled and get a refund. THEY DIDN'T EVEN TRY! The order was cancelled 2 minutes after I called. When I found out late in the day I called to ask about a refund. I was told they refunded on their end but it could take up to 24 hours for my bank to process. Its been five days and STILL NO REFUND!

I am amazed the guys have any positive reviews. My wife was having surgery so ordered flowers from the guys the day ahead of time so she would have them when returned to her hospital room. I paid for the premium bouquet. They never arrived. I complained. They arrived the next day. They looked bad, wilting pedals and we got the normal size bouquet instead of the premium. Their solution was to give me $5 off my future purchases. REALLY! Like I would ever use them again, and I HIGHTLY RECOMMEND YOU DO NOT USE THEM.

This place is a SCAM! I ordered flowers for Mothers Day, was promised that they would arrive and here is it 5 days later and still no flowers. I have spoken to them SEVERAL times and each time they say that they are unable to find the delivery address. They refuse to let me speak to a supervisor and have refused to cancel the order. Lucky for me, I have an amazing bank that has refunded my money and will go after them. Lesson learned. I will stick to a local florist or go with 1-800-flowers.

My parents sent me a plant arrangement that they saw online for mother's day and to congratulate me on a significant promotion. They were very excited for me to receive, what they expected would be, a very special arrangement. As always, I sent them a pic of the arrangement I received and I was thankful for their thoughtfulness. My mother nearly cried when she saw what their $100 purchased. I looked up the website and had to agree that what I received did not look anything like what they ordered. There were fewer and different plants, the only similarity in the container was that it was round, and there were supposed to be "lava rocks" that were replaced by moss. I reached out to "FlowerShopping" and sent a pic of what I had received. They believed that the arrangement was an appropriate substitution and offered a 15% discount. $15? No thanks. Now it's the principal. I would NEVER order through this site. Clearly, they cannot ensure that their florists will deliver what they portray in their pictures. They have taken what was intended to be a joyous moment and turned it into a disappointment. Buyer Beware.

I was attending a course for work, the presenters were amazing so I went on-line to a flower shop that was in the Ontario city in which I was taking the course. I selected flowers that totalled $38.66 plus $5.00 for expedited delivery and taxes of course total $65.15. I receive my credit card statement and I am charged $100.64. I questioned the company and they inform me they are an American company. I asked them how I ended up on an American web site when I was on an Ontario flower shop company web site and expected to pay Canadian directly to the flower shop from which I was ordering. They haven't answered me. I have no idea what the flowers looked like... after reading the reviews I think I should ask the instructors for a photo of the flowers they received. I have asked my credit card company to dispute this transaction as I feel when I receive the total owing it should have US right beside the final total amount, not in fine print at the very end of the order transaction. I also believe it should be in RED capital letters so the consumer is very aware of where they are purchasing from. As a Canadian the total cost when ordering from an American web site can range anywhere from on par to 40% (or higher) increase in the total amount of your purchase. I guess people like me who do not order often on-line get ripped off for their lack of knowledge of how the internet really works... you think you're ordering from a Canadian site but because of links on sites, it takes you somewhere totally different and you pay the price. Sounds like this company is pathetic and I can kiss the $35.49 away unless my credit card company agrees with the dispute of charge that I filed. Just noticed... isn't "Rush Delivery" and "Add'l Same Day Fee" the same thing? Wow... what a scam to screw over the customers! See the photo. Please note I attempted to scan it but it was originally 2 pages long so I cut out all of the extra space so I could fit it on one and then when I tried to upload it to this site it could not upload pdf so I took a photo of it and emailed it to myself... lol. I apologize for the quality!

I ordered what looked like a gorgeous arrangement (see photos below) for a friend who lives in Canada. The website was easy to use and I had no trouble placing my order. My friend received her flowers on time, but when she sent me a photo, I was embarrassed! Two roses, three carnations and a couple of daisies! Nothing like the photo I ordered from. I contacted their customer service and after several emails back and forth they refunded me $5. I'll never order from his company again!

I called for flower delivery to close family member funeral days in advance. I was guaranteed on time delivery. Delivery never came! I called once I realized they were not delivered an hour prior to the funeral and "Della", if that's even her real name, just kept saying the same thing over and over: "I understand how you are feeling and I apologize", for the flowers not being delivered. As I'm panicking and guests are arriving; it made an already sad and stressful time so much worse! I could go on but I figured you'd get the jist of it with what I've written... ABSOLUTELY TERRIBE! (Oh, yah, they definitely took the money up quick... still waiting for my refund week and half later)

I ordered an arrangement to be delivered same day. They said they could do it and charged my credit card. I then started getting emails that they were having problems processing my order and for me to call them. I called 4 times and was put on hold at least 9 minutes each time. When someone finally answered the call, they said that all of the designers were busy and they would take a message and call me back. I told them to let me know if they could not deliver so I could make other plans, and she assured me it would be delivered. I never got a phone call back, but received an email at 5:30 PM that my order has been cancelled and they were not able to make the delivery time. That left me unable to order flowers for my friend and they still haven't refunded my credit card. They are shady crooks.

Terrible experience. First I pay for same day and they tell me they can't do it 3 hours later. I ask for refund for same day, never get a response. Then they state they delivered Saturday, but nobody can find the flowers. I respond to them, yet again. No response. Then on Monday, they finally are delivered. I would NEVER use them again.

They need to refund all delivery charges for not adhering to the website order agreement. They also need to respond to their emails when they say reply for questions and they ignore you. Go somewhere else for your flowers.

Ordered flowers for our 41st wedding anniversary on april 6 to be delivered on the 7th, but order was not delivered. They said they needed a different phone number. I fill out everything on the form that was requested with no problem. When I called to find out what happened there was nothing but excuses. This is the 10th of april and still no flowers and when I called today they still don't know why. I canceled the order I just hope I get my money back.

This was an incredibly disappointing, embarrassing experience. I along with fellow co-workers chipped in a total of $250 for a beautiful purple and green arrangement to be sent to our superior who had been in an accident. When she sent a photo of what was delivered, it was not even REMOTELY close to what was ordered. There was not ONE purple flower or even a similar flower to what was ordered at all. When we called to get the situation rectified being that their website does boast a "100% satisfaction guaranteed" we were told all they could do was to pick up the arrangement that was already delivered and then replace or refund. HOW EMBARASSING! They were incredibly rude, unapologetic, and unwilling to even attempt to make this right. They even admitted in an email response that what was delivered were not correct substitutions for what was ordered and STILL would not correct the problem. I will NEVER EVER order from here again.

Do not use this service. They will immediately charge your credit card but not deliver anything. This is clearly a scam and it is particularly galling that when you want to send flowers for a birthday (or any date that matters), they leave you looking like an insensitive boor for the fact that they do nothing on someone's special day. Save your reputation, save your money, and save yourself some hassle. Keep your credit card in your pocket and walk away. Right Now!