FlowerShopping

Worst customer service. Absolute disappointment. The florist did not have the flowers I ordered, this was 5 days ago. Then they decided to switch florists 5 days after my uncompleted order and then CHARGE ME for their change! Terrible, terrible, terrible. They also had me on hold for 20 minutes and the person who answered did nothing at all but take my name and said someone would call me back at some point? If I could give a negative amount of stars I absolutely would. So angry and disappointed and a huge waste of time. Do your job.

They did get the plant delivered the day I ordered it, but other than that there is nothing about their service that I would recommend. The arrangement that I ordered and paid a lot of money for was supposed to include different plants and color. We received one small plant that was approx 14" tall with no color and looked very cheap. It was not however cheap! It looked like something I could have gotten at the grocery store for $15. The photo makes it look bigger than it actually was. I should have included a point of reference. Although the card does give you an idea of the size relative to the size of the card. When I contacted them to complain I received a canned reply that my sister said she received when she once complained to an on-line floral company. Probably the same company. I am putting out warnings to save others from my same fate.

Highly unacceptable experience. I took a picture of what I ordered and what my daughter received for her birthday - nothing like each other. The picture was beautiful. The actual flowers were raggedy, a different color and not what anyone would find ok. I took the picture to two other flower shops. One said that I should get my money back and the other said the flower shop should redo it for no charge. But flowershopping.com decided to do neither. They really did not care at all that they provided me shoddy flowers (at a high price more than $80 for the "cake" flowers). Everyone else I showed said that the two flower arrangements (ordered and actually received) did not compare to each other in appearance and quality.

Terrible service! DO NOT USE THIS COMPANY! I ordered same day service flowers for my mom's birthday and two days later she had STILL not received her flowers! All they offered me was a free upgrade (after they had not been delivered one day late) and when they had STILL not been delivered by the 2nd day I asked for a refund. Any reputable company would have sent her flowers for free after these kinds of delays but no such thing was offered to me. If they had, I might have given a better review. Trust me, I'll be posting this on every review service that I can find. These guys need to be put out of business.

I have not had worse experience with any kind of services in my life. So here is what happened and you can judge for yourself.
- Despite the fact that they guarantee same day delivery, I put in my order 4 days in advance "just in case" for a one year anniversary surprise delivery for my boyfriend. They did not delivery on time. To make things worse, they called my boyfriend to tell him that he is getting some flowers but not today because they were running late... Great! You ruin the surprise factor by telling the person getting the flower, and wait, too bad you won't be getting them today!
- No flower was delivered, but later on that night I received an email confirmation that the flowers were delivered as scheduled?! What?! Unbelievable
- What's more? The flowers get delivered a day later. However, the balloons were deflated and no message was attached to the delivery!
- With everything that happened, I called customer services and was told that they were going to investigate and get back to me shortly. A week passes, no one responded to me. I called back to follow up and was told that they were going to process a full refund for this unfortunate experience I had. That sounds nice, No? Another week later, a $8 credit shows up in my account on my $98 order. This makes no sense so I called back AGAIN! I was then told they could only refund me of the deflated balloon but nothing else.

In summary, it's all false advertising! Poor quality flowers and balloons! Your message will likely not be delivered! Your flowers will likely not be delivered on time! Bonus-don't expect to surprise anyone if that's your intention.

I purchased flowers for the service of a family member. I received a confirmation of purchase and delivery a day in advance. 2 hours before the service, I receive a call that they are unable to send the flowers on the specified day. It's baffling to me that if you can't send the flowers on the day I chose then why let me go all the way through the process, pay and confirm you will. This is no way to run a business and upsetting that I have no flowers for my family on such a solemn day

On 7/30 I ordered flowers for my best friend on the cape in Ma. To be delivered 8/1. She never received them. I called them on 8/5 when they still I had not arrived. I tried to notify them. Had to leave a message. Never heard back from them. Hopefully, if they exist, they will contact me and respond to this review. If they do I will write a more positive review. Judy Goreau

I ordered flowers to be delivered on a Sunday for my daughter in laws birthday. The agent who took my order told me I would have to pay extra to have them delivered on Sunday and I was happy to do that. The order was placed, paid for and a confirmation email was sent to me. The day of Her birthday, Sunday) I got a 800 am phone call from the company saying they were sorry but they could not deliver the flowers on Sunday AFTER ALL. I said, today is her birthday and I can't get more flowers ordered at this late date. They said sorry. I said is there someone I can speak with. No, you can only email them and they won't answer you until Monday! I went to a site called TRUST PILOT today for reviews of this company and every one was just like mine, cancelled orders at the last minute, company saying sorry we can't deliver after all. NOT ONE REVIEW was positive, so very interesting that there are so many positive ones on this site. Sounds like when the flowers ARE ACTUALLY delivered that they are not nice flowers. I would NEVER EVER order from them again. I did get a sorry email from the company, that's all sorry and we will credit your account, of course that hasn't happened yet either.

Absolutely DREADFUL experience! Never again! Have written several times and had one acknowledgement to ask me to send a pic of the flowers. I did - that was at the beginning of June and still no reply. I asked for a specific rose colour with other flowers. Got NOTHING like I ordered and the recipient although grateful was hugely disappointed as was nothing like her wedding bouquet 30yrs ago. I am absolutely appalled at the lack of customer service and hope more people read these reviews and do NOT order from flowershopping.com

If it were possible, I would have rated a zero "0". I wanted to brighten the day for my dearest friend after her major surgery. I ordered flowers and balloons to the cost of $120. The display on line was exquisite; absolutely beautiful. However, she sent me pix of what was received; absolute disgrace! First of all they did not include my name on the card. But worst of all the display looked as if a 6 yr old had made the arrangement. When I saw the pic, I was utterly mortified. I immediately contacted customer service. The guy over the phone told me to tell her to hold on to them for a trade. She hid them in her back bedroom; seems even she was embarrassed to have received them. It has been over 2 weeks since filing a complaint; they have yet to reply or to attempt to correct the issue. This is by far the most humiliating experience I've ever had with a purchase. Although she's one of my closest friends, I'm embarrassed that she and her family are aware that the arrangement came from me. If I had seen the pix first, I would never have claimed them. After spending this amount of money, I'm left feeling that I did nothing for her or to cheer her up during her illness. It's sad that businesses are ok with wanting something - for - nothing!

The funeral arrangement I ordered had the cherub statue, after hours of searching for the perfect sentiment for my Grandmother I was so happy to see the great reviews I just couldn't wait to see it next to my resting Grandmother. They delivered the arrangement instead with a small cheap plaque replacement. I was devistated there was nothing special about this arrangement at all and the plaque made it look very cheap which of course it was not, I paid over $150 for the deluxe version so it would be even grander than the pictured version. The plaque small 7 1/2 inches tall by 6 inches wide the angel on it only being 3 1/2 inches wide and made of a very cheap lightweight poly. I purchased a very similar plaque that was just a little bigger and made of a lot heavier material at the Dollar General for only $2.50 for my Garden. I contacted them with my complaint and this was there response-We have compared the image to requested recipe and have determined that our designers did follow our substitution policy correctly. We understand that you are unhappy with the item delivered and can have 10% of the product price refunded to you.-
I guess I can purchase a cherub with the refund but the moment is gone. The flowers were of no special importance to me it was ALL about the cherub. I feel if they would have contacted me I could have at least changed my arrangement to some more sentimental flowers that would have had meaning to us. I wish they would be more careful about taking it upon thereselves to make such drastic changes without contacting anyone at such a sensitive time. I left review on their site and it did not show so I went to FB to leave a review but you cannot post there. I hope i can save someone else the pain of your last sentiments being at their choice and convenience. :( The pictures are in order the one I ordered, the one that was delivered and the last one compares it to my DG plaque.

We ordered a large arrangement for my sister-in-laws funeral was supposed to be complete with that praying angel, when we got to the funeral there was a tiny arrangement with a sleeping cherub hardly visible. And yes I also called from the funeral, and was told since it was delivered and I accepted it which we all know doesnt happen at a funeral, that They could do nothing more than offer 20% off. We spent a lot of money to get this premium version and ended up with a complete nightmare

I recently lost a family member who was most dear to me. I ordered an arrangement consisting of her favorite flowers and selected her favorite color. The arrangement was to be delivered the day of the funeral. However, it never arrived. I tried calling flowershopping.com the day of the funeral, time that should NOT have been spent doing so, and was placed on hold for 20 minutes. When I was finally connected with a representative she told me the arrangement hadnt been created and wouldnt be delivered due to a glitch in the system. I asked why I received a confirmation number, charge to my account, and thank you email with no warning that there was a system error. Furthermore, the order was placed well in advance. The representative said sorry and that there was nothing she could do about it. I told her that wasnt acceptable and she placed me on hold to speak with her supervisor for about 10 minutes and proceeded to tell me, I cant give you a refund. All I can do is offer you $10 off your next purchase.

This is unacceptable customer service, horrific in fact, especially around such a sensitive time. I would not recommend this service to anyone.

Unbelievable poor company. DO NOT USE THEM.

With a 3 day lead time for my brother's funeral they did not delivery the flowers 'Because I did not specify RUSH' and the night before the funeral they called at 5:30pm and said the arrangement I asked for was not available and they called and said the message on the card would not fit and I had to truncate the message from the bible.

DO NOT USE... call a florist at your destination instead of using these idiots.