FlowerShopping

The worst experience and the most disrespectful customer service. I'm located in Canada and ordered a flower for Canada, someone from Canada called me to reconfirm my order, so I never paid attention that they are located in the US and will charge me in US dollar. The flower that I ordered was $51, they charged me around $6 to deliver before 12pm and additional cost of around $13 for delivery but then someone called me and said that the flower is not available and they have to replace it with something better and as a Canadian I trusted her. They sent the smallest possible flower (something that really cost $15 if I go and buy it from the store) and then I realized on my credit card that they charged me $101! I called them and the experience of customer service was awful. She explained me that they are. Com and I should have realized that they are charging me US $, didn't even try to make any better experience to me, not even a future promotion code or anything and hung up on me! I would like to tell all my fellow Canadians that pay attention to this as in this scenario neither of Canadian sides benefit from this transaction and the US middle man was the only beneficiary by taking advantage of our given good faith in Canada!

Wish I had... I ordered flowers for my mother's 90th birthday. FS.com waited until the afternoon to say they can't deliver and that the local shops in her area are closed. This is after they added extra "handling" charges at the end of the checkout procedure- watch for those! So now we have to wait til I get my money refunded. Oh! Btw, the first local shop that I call, I find out they're not only open (as were 3 others!), but they can deliver the basic same flower arrangement the same day for the same cost as FS.com! And it would've been $20 less if I wasn't calling them so late. Next time, I know who NOT to call...

DO NOT USE!
Order flowers for my elderly (90) year old aunt, a week prior to the delivery date. Over $90.00! I specifically stated in the "special instructions" Please ring bell and wait. She is elderly. No flowers were delivered! I called at 4pm asking where are the flowers? They told me that I would get a confirmation email when they are delivered. 6pm still NO flowers. I called again. They told me that they were there and no one answered and she wasn't home. YES she was! She doesn't drive and is 90 years old! I told her to please call the florist and ask them to go back and deliver it. The rep, said "No, and they will be delivered Saturday." Ummmm NO that is not what I ordered and requested. The rep says "Did you ask for a certain time to be delivered on the ordering site?" I said there is no place to give a specific time, just an up charge of $5.99 before 12pm. She got snippy with me and said "Well, what do you want me to do about it?" Really? Call the florist and have them deliver it! Then the rep hung up on me! WOW, don't use this company! Unacceptable!

Sorry to say this isn't a company you would want to order from.
They don't stand behind there product or conduct themselves in a professional manner. Yes, they delivered flowers but they reserve the right to deliever whatever they decide to create.
An arrangement was sent that wasn't even close to the order. The biggest problem is they wouldn't replace the arrangement with the original requested!

After calling and then again emailing I received a call back a month later! They indicated they would give me 20% on the phone but in the response email only gave me 10% return on my order.

If you would like flowers, google a local florist in the area you need them. Save your money, time, and avoid being frustrated-use a different company!

I DO NOT recommend this service to anyone. If only we could give the company "- stars" for a review. Horrible customer service. Advertises Sunday delivery, but can't provide it. The most nonsensical cancellation process for any business. Not very professional or understanding for those grieving. Service reps have no idea which florists FlowerShopping.com does business with, & unable to look it up in their system, or unwilling to provide it. Be wary... my refund for a service this company falsely advertised is turning into a nightmare.

Absolutely terrible company.
Ordered flowers for my grandmother, paid extra for them to be delivered on time, and then i get an EMAIL at the SAME TIME they are supposed to be being delivered saying the order has been cancelled due to high volume. WHY ARE YOU STILL ACCEPTING ORDERS IF YOU CANT HANDLE THEM. Completely disposable to not let me know day of order they can't do it. Now my grandmother has no gift as there is no time to get a replacement and i am offered A CREDIT!? Terrible. Do not use this company there are others out there.

I ordered Holiday Splendor, an arrangement full of roses. A vase with greenery and 3 carnations were sent. I paid for delivery, early delivery and I have contacted flowershopping.com. They offered me 25% refund but I said no, I want what I chose and paid for delivered. They assured me that would happen. It's not happening... I have shown other people the photos and they are shocked. It's fraud. I can't get the photos to upload.

Ordered the premium bouquet for a funeral and paid extra for Sunday delivery. Actual bouquet was small and nothing like the photo shown online. The upgrade was not evident, certainly not worth the extra money. To top it all off, the bouquet was delivered on Saturday instead. Terrible customer service, they apparently don't care about good customer relations or their reputation. The only reason their ads show up on top in a search is because they pay for Google adwords. Recommend working directly with local florists instead of this company.

I ordered, paid, and received nothing. I finally filed an online FTC Complaint
Complaintassistant. Gov/GettingStarted? NextQID=203&Url=%23%26panel1-6#nb regarding this internet company being a complete sham and perpetuating fraud against consumers via their online sales then not providing the product.

Since placing the flower order I keep geting the runaround over the past 2 days and now all I hear about my order is "HQ's is handling it, someone will contact me" It's not brain surgery. I made a simply order to be delivered to Dallas VA Medical Center, and it still is not there. I was told to provide them an alternative address for delivery in the event the patient is released before delivery, I did. I was told they would try at hospital, then if released it would go to residence. Not true. They originally promised one day delivery, but that didn't happen. Then I was told 2nd day delivery and now I called and told they weren't sure when it could be delivered! Seriously! Had I known of their perpetuated fraud of lies I would have definitely chosen another florist! Now, I told another lie so I finally had it with them and their runaround calls of falsehoods. So here I am with no product delivered, no refund, but a whole crap load of lies!

I ordered a white sympathy garden paid extra for the premium version cost me $100.00 well what they sent had nothing white in it but a tacky white bow. Was told there would be fresh flowers in it there wasn't. I called to complain all they could say was they stand behind there substitution policy and offered me a stupid 15% discount. I told them I didn't want the money I want what I ordered to be delivered. They said no that it's ok for them to substitute anything they want. Moral of the story they will take your money and deliver whatever they want. I will never order from here and you should think twice about it too.

Funeral Arrangement NOT Delivered ~ Too late now...

They do not even deserve 1 star ~ I ordered a Funeral floral arrangement on 11/01 that was to be delivered on 11/04 by 3:00pm. On Sunday 11/04@ 12 noon (I paid extra for the Sunday delivery) I receive a call saying you will not be able to deliver the arrangement. This is for a FUNERAL and you wait until 3 hours before delivery to tell me you can't deliver! I could barely breathe I was soo upset ~ I am recovering from cancer surgery and I'm suppose to stay calm. Your customer service person offered to send flowers to a relatives house which was unacceptable. Relatives drove from AZ to attend their loved ones passing and the flowers needed to be there to represent those who couldn't make it. This arrangement needed to be at the viewing & funeral service. I called the Funeral home and explained what happened... They said they received a call from you Sunday morning asking about florists in the area that could process the order. YOU WAITED UNTIL THE DAY OF Delivery which was 11/04 a SUNDAY no less. UNBELIEVABLE!

It turned out that the Funeral Home Director was the Nephew of the Deceased. I was mortified when I found out only a casket spray had been delivered and now my/our flowers were not going to be there. A return of my purchase does NOT justify your incompetence... this was a FUNERAL! There is no do over! Obviously I am still upset!
I have tried contacting FowerShopping.com several times email & phone with no response back.

Ordered a orchid with a awesome vase and all came out to like 106 after tax and all I get a call several hours later from a very rude "customer service expert" saying that the florist that they found does not have what o want but they charged me for it anyways and I had to come up with a back up even though I did not want one. The new flower did not even coast the same price and all the dis way up grade that flower paid for fast delivery as well and did not get it before the time they said they would so I wasted another 6 dollars on that never buy from this site might as well just call a flourish yoouself and save yourself the hassle of dealing with these idiots

I would have given zero stars but had to hit one. The arrangement on the site did not match at all what my mom received for her birthday. They claimed that they substituted and that was legal on their site. The arrangement had 5 roses and they had 2. How do you run out of roses? The arrangement had so many flowers that were not in the arrangement sent. It was also 1/4 the size of the picture shown. There was no management on site when I called. The arrangement was poorly done and did not look professional. Sadly, even my mom told me to complain. I sent them photos and they said it was legal to substitute. Do not trust this service. Do not use this service. We lost $70 on this.

I ordered flowers for my best friend who had just had an awful birthday. The flowers were ordered about 1 pm and the cut off for same day delivery was 3 pm. I then around 5 pm received an email that my flowers would not be delivered until the following day. If the flowers couldn't be delivered on the day I requested I should have been notified immediately so that I could find another company to do business with. I won't use this company again.