FlowerShopping

I have ordered tulips to be delivered to my daughter on a Sun, date of her sorority acceptance ceremony. Flowershopping.com delivered the wrong flowers (roses, instead of tulips) in the following day (Mon, instead of Sun). I called customer service to ask for a full refund. As instructed, I also sent an e-mail. That was on Oct 20. It's Nov 25 and I still hadn't received a reply. I then called Flowershopping.com again and they informed that THEIR CONTRACT GIVES THEM THE RIGHT TO DELIVER THE WRONG FLOWERS, AT A DIFFERENT DATE. For this reason, they are not going to give me a full refund. Just the fact that a company mentions its contract as an excuse to camouflage a mistake is ABSURD. I FEEL THAT I'VE JUST BEEN SCAMMED!

I ordered an expensive flower for my sister's birthday in Ottawa Canada, they delivered the product on the very late afternoon with a few crap flowers and very cheap vase, not like the picture showing on website at all.

Then I write them email ask them what is going on, they simply replied that their vendor said they don't have the flowers showing on website anymore, so they used substitute... YES, but they used much more cheaper and much less flowers to substitute.

I would never ever shop flowers with this website again. Seems like they can not control their products' quality and no control to their vendors at all, too bad.

My husband and I ordered and expensive spray sympathy flower arrangement to be delivered to a church funeral service ONE day in advance. We were very disappointed with their website specifically stating on their home page "Guaranteed same day delivery in Lititz and surrounding areas..." when they called us to notify us our expensive flower arrangement did NOT show up at the funeral in Lititz, PA. It was our way of paying respect to our aunt who just passed away and her family and then to have the flowers miss the funeral service brought me to tears! It's not like a birthday/anniversary where you get another chance... this is a one and done event. The customer service reps were nice enough to offer us a full refund so now I will take my business to another reputable flower delivery company. PLEASE do not promise something YOU cannot deliver---just bad business. I wish I could've given you ZERO stars but this website didn't allow it.

They florist in the Ypsilanti, MI area that flowershopping.com works with failed to fulfill the order on the day it was due. They did not even bother to make contact when they knew they could not fulfill the order. This was for a deceased relative's widow on the day of the visitation. It's from relatives unable to make it, and as far as she knew - we made zero gestures on the day of remembering her loved one. If I knew they would fail on their part, I would have attempted to use a different florist who could actually fulfill the request. Shame on this MI florist.

Ordered flowers yesterday for today delivery. When I was trying to track the order I was told it is probably getting ready (this is at noon). I was also told it would be probably delivered today, probably but no guarantees. On the website it states Same day delivery guaranteed! I found the process and the customer service very unprofessional and would not use services ever again. I did end up calling a local florist who was polite and helpful. That will be the way to order in the future for me.

If I could leave 0 stars I would. Paid for same day deliver, paid for delivery before 4 pm. They called stating they could deliver flowers by the next day. Why would I be paying for same day delivery on my mothers birthday for the next day? Absolutely incompetent customer service workers, horrendous attitude, completly unhelpful and they also had the audacity to try and charge me an EXTRA 14 dollars because they wanted to find another vendor or some bs. Never ever order from them. Complete scam. Complete joke artists. Steer clear.

I ordered flowers and chocolate to encourage my mom after a big disappointment that morning. I paid extra for same day and before 4 delivery. Nothing was delivered and no one let me know. When I called to ask about it, they said "Sorry about that. Can we deliver tomorrow?" Tomorrow defeated the purpose of encouraging her in the middle of a sad situation--not to mention they didn't bother to let me know something happened. I would not use this service, unless you don't care when the flowers/gift arrive.

Worst online shopping experience ever! I ordered the casket spray for my father-in-laws funeral. It was supposed to arrive on Friday for Saturday morning visitation before the funeral. The spray didn't arrive until after the service started on Saturday. When I asked for my money back they said "I'll have my supervisor call you back" about 5 times over the course of multiple phone calls. No one ever called back. What a tremendous disappointment and during such an emotional time no less.

Horrible service! Paid the Sunday fee, so it could get delivered to my mom's on her birthday since her birthday was on Sunday. Guess what? Flowers did not arrive on the day it should arrive. I called them the day after, and they told me they will deliver the flowers and will get it upgraded since it didn't get delivered on the day it should be delivered. The "upgraded" version of the flowers I paid $100 USD looks like the flowers you could get from the grocery stores worth $20-30. I also received an email indicating that I will not get any refunds (how about the Sunday fee?). Stay away from this company! Bad customer service too!

NEVER EVER BUY FLOWERS FROM HERE! It's a joke! My sister sent me flowers and while I appreciate the sentiment I was sad for her that she spent money on the arrangement. The green tape holding the sponge was visible on the white vase, the SPRAY PAINT they used on the flowers was on the white vase. The arrangement looked nothing like the picture on the website. It looked like at 7 year old kid put the it together. My sister was so embarrassed she told me to not put them on my desk at work. She called to get her money back but they would only offer 40%. I don't understand why they thought only giving back 40% of somebody's hard earned money is ok. She didn't have time to argue since she was at work so they wore her down. So a warning, DO NOT BUY FLOWERS FROM THESE GUYS!

Horrible place to order, spare yourself the trouble, ordered flowers 3 days in advance expecting the flowers to be delivered on time... Called the company and they indicated that the flowers were delivered via email at 1,23 PM EST. Then 40 minutes later they indicated that they had an issue with the flowers and were investigating... the day of the delivery is almost done and the flowers have not arrived... Called the company again and they told me that I needed to pay for Rush Delivery... are you kidding me why would I place an order 3 days in advance if they can't deliver the day that the order is supposed to be delivered... Called again and now they are saying that they are on the way... this is so frustrating... never again.

I placed an online order Tuesday for a display to be delivered to my mother in law's funeral that Saturday for a 10am service. At 9:05am that morning flowershopping calls to say the local florist cannot deliver the flowers to the church and would I like them sent somewhere else at a later time! 55 minutes before the service! The only other option they gave me was a refund, but what really made me mad is that I was able to call local florists and get a replacement myself, something they should have offered to do if customer service was at all important to them! The inconvenience this company put on my family the day of our loved ones funeral is unacceptable and I will never order from or recommend this company!

Ugh. How I wish I had come here to vet this place before ordering. ABSOLUTE BAIT AND SWITCH. I chose this site over all of the others because it was the only one that offered the flowers I wanted in a ceramic vase (instead of a cheap, ugly basket). I paid $55 for a plant that would have been $6 at Home Depot, but with delivery on the other side of the country and that ceramic planter and all, I figured it was worth it. Obviously this company just farms these orders out to local shops and lets them deliver whatever they have. Their catch-all line "if items as pictured are not available, we will only substitute items of higher quality and value" is TOTAL BULLSH*T. My tiny, anemic plant arrived in--wait for it--the ugly, cheap basket (which they decided to festoon with hideous plastic butterflies. Needless to say this was NOT as the item was pictured or described.).

Customer service was a joke. They asked for a picture, I sent one, they "reviewed it" and then repeated their catch-all line to me. I told them that would be like you buying a pair of jeans that come with a belt (*if the belt isn't available, we will substitute with only an item of equal or higher value), and then the jeans arrive with a piece of yarn around the waist. In my marketing classes, we called this a "bait and switch."

If you want to overpay for flowers and then have some random company send the recipient whatever the hell they feel like sending, definitely order from flowershopping.com.

Dear Innocent Consumer,

If you desire a beautiful floral arrangement to be delivered as promise, based on my first experience with this company, I would NEVER recommend doing business with FlowerShopping.com. I saw a beautiful picture of a flower basket with butterflies, and invested $100.00 for upgrades and delivery today. My aunt just had a life threatening experience, and is getting home from a week in the hospital- She loves flowers, and loves butterflies. Unfortunately, not only did they not delivery today, but they called, and asked me for more money, stating that they could not find an "In-Network Florist", and therefore, needed more money from me. I was in such shock, that LuCindy, ID 272LUCindy ext. 272 had no empathy for the error on their part; nor, for the flowers not being delivered?!? It felt as thought she literally tried to make the situation seem like it was my issue. She said "I have cancelled your order," and hung up on me. I called back and asked to speak with her manager- Of course, there is not manager or anyone above her. I called back several times to see if I could speak with someone reasonable, but she kept answering the phone. She kept speaking over me with a script that she must restate over and over to all of the unhappy people that she has to deal with, and proceeded to hang up on me three more times.

I called back and spoke to the sales reps, Lisa and Andrea, and they transferred me back to this same LuCindy person- What a nightmare. I do have an email requesting to speak with the owner. If I do not hear from him, I will be calling the BBB and the FTC, and filing formal complaints.

I wished I would had read the reviews prior to the one I am writing now- I may have decided to go elsewhere. From my personal experience, I feel as though this company could care less about the consumer or service. With this glowing lack of service, I honestly wonderful how they have kept the doors open.

I ordered the arrangement and paid extra for Sunday delivery. They give you time slots to choose from which apparently never apply. My arrangement was supposed to be delivered on Sunday, however funerals and weddings take precedence and it was an extra 10 bucks for Sunday delivery! They never arrived. You can't call anyone however, I received an email saying they were going to credit me for the delivery fee and give me an upgrade. They arrived at 7:00pm on Monday and they looked exactly like the picture. For the money I spent, I could've ordered directly from a local florist or gotten something from Amazon at half the price! I won't order from them again. Seriously this was over $100.00! Let's see if I get the "credit ".