FlowerShopping

I was supposed to have flowers sent to a church for a funeral On Wednesday at 10am. I made this order on Monday and paid extra for early delivery. They called on Tuesday and said they would not be able to ship on Wednesday because they do not start delivery till after 8am. They stated they would be able to deliver on Tuesday instead to ensure that the flowers were at the funeral on time the next day. They called me a few hours later to tell me they wont be able to deliver same day because their driver is now full. Now my brother will not have anything from me at his funeral because this company did not deliver AS PROMISED. Their customer service is rude, impatient, and unprofessional as they did not compensate or make the effort to make things right. They have a 2.3 rating on GOOGLE and now I see why. IF YOU OUT OF STATE AND WANT YOUR FLOWERS SHIPPED ON TIME WITHOUT ANY ISSUES DO NOT ORDER FROM THIS SITE. MY EXPERIENCE WAS HORRIBLE AND THE CUSTOMER SERVICE IS UNHELPFUL. DO NOT ORDER FROM THIS SITE SAVE YOURSELF THE HASSLE!

Fourth of July arrangement, I ordered flowers for my daughter through this website. The flowers were absolutely gorgeous, however there were some substitutions. There was supposed to be a cup that had a flag on it. Also there was to be a child's pinwheel that also was imprinted with a flag, did not get that either. Customer service was very pleasant and returned a portion of cost per the substitution's. They really didn't have to. Arrangements was bigger than I had purchased, and just beautifully done. Maybe if I had ordered it sooner it would have helped Not their fault. Thank you, flower shopping.com!

I ordered flowers for my mom's 91st birthday. They were delivered the very next day but they weren't what I ordered or paid for. I thought I was dealing with a local florist in Ft Meyers but I guess I wasn't. They offered a discount but when I ask about their online service guarantee they went off on a stem count. This is the absolute worse company I have dealt with and the quality of their work ranks right up there with garbage. I won't ever make the mistake and use them again.

I had bought the Sugar Maples boquet for my wife to surprise her. The florist then called my wife to complain about the distance she had to drive and repeatedly made it obvious she did not want to deliver these flowers. Upon receiving the flowers they were the wrong boquet all together. As she handed the flowers to my wife she complained about the distance of the drive again and gave attitude. We took the flowers and called the company to make a complaint. The company said there was no shortage on flowers so there should be no reason to have not gotten our boquet correctly. The colors were not the same not even the same kind of flowers. They than said they would only give a 10% reimbursement, which still has not been reimbursed. A few flowers were already dead within the first 24 hours as well.

I chose the pink arrangement for my friend's birthday. I chose pink because she likes pink and she doesn't like arrangements with different colors. It says pink bouquet. Then you can see the second arrangement was the one delivered. It was an embarrassment. The customer service desk called it substitutions... I can understand you substitute one type of flowers but the vase, the amount of flowers, the kind of flowers and the color of the flowers? They are a fraud.

I was shocked when I received my mastercard statement as the funds taken from my account was almost $34 more than the total of my bill.

I ordered flowers on-line from FlowerShopping.com and believed it was a regional supplier in Canada. Nowhere did I see the location of the service or a warning that this was an international company charging US funds. Especially there was no notice on their payment page.

While the flowers were beautiful, the expected bill of $76.70 became $108.70 - an increased cost of $32! That certainly is significantly pricier than local services and too much for the product. It was because of the exchange rate.

I would not have ordered from this company had it been clear it was not a local company or even Canadian charging US funds. I have recommended to the company to make it very clear on their website that they are an international company and payment is in US funds. The payment page should particularly state it is in US funds. I feel deceived.

I loved the idea of getting over night delivery for my in-laws who just lost a loved one. I saw the reviews and was excited to order. The prices seemed decent until I saw my credit card statement and quickly realized this was American dollars HUGE difference and would have liked to know prior to this purchase as it would have made a difference for my budget. When I contacted their costumer service about the lack of advertising regarding American dollars and how in no way shape or form I would have payed over $300 for flowers all I got was information regarding where it states American $ which I still by the way can't see cause it's microscopic. If you truly not worried about your prices why not proudly state US $ next to the product price. No apology no humanity from costumer service, never again would I order from them. To me how you treat your costumers says a lot about the people running the company and I do not want any part of it. Canadian companies treat their costumers way better, should learn from them.

I placed an order online, I was very to find same-day delivery. I paid the additional fee for that service. The website clearly stated that if I placed an order before a specific time that it would be delivered before a specific time. Long story short when I got home the flowers had not been delivered. This making them 2 hrs past paid for delivery time. OK, that's fine mistakes happen I checked my personal E-Mail at this time as I was now allowed to check as I was no longer on someone else's time. I had been notified of the late delivery. But was no mention of a credit or refund to my card. I telephoned the contact number I was greeted nice enough but when I asked about a why after I had put in 5 different methods to communicate they picked only one to inform me. I was met with an argument about delivery time not being a GUARANTEE for delivery time and it was stated on the website. When I pointed out the false claim. I was told that the money would be refunded and have a good day then QLICK the rep hung up. I called back and asked to speak to a manager about the rude Rep. I was told that they did not have managers. I asked well what was the policy for hanging up on a customer, no response. I then asked if they had an emergency plan that involved a manager's presence. The Rep said "no" I ended the call calmly. I spoke to the Delivery Driver he was so much more helpful he took my info and his manager called me back ASAP before I could even bring in the delivery. I was dealt with in a professional manner and additional patronage will be given to the florist directly for now on. I WILL NEVER, NEVER recommend FlowerShoping.com to anyone.

Ordered same-day delivery, and the website took it. They emailed me later and just said they could not deliver, with no explanation. When I called I got a rude customer service rep that gave me a lame excuse about the computer crashing. There was still time to make the delivery but he offered no help and hung on me. Stay Away from this place. I called a local company and got much better service and they will deliver this evening.

Never order from this company. They are just brokers who have no control over the florists they use. GO DIRECT to the florist themselves.

I placed two orders with Flowershopping.com. One for Mothers Day and one for my daughters graduation. Mothers day came with a disclaimer that it could be delivered a day early or a day late. I was fine with that. The flowers were never delivered. When I contacted Flowershopping.com they attempted to reach the florist and were unable. I cancelled that order. I then asked for them to contact the florist for the graduation order. Again, they could not reach that florist as well. So I cancelled that order.

I immediately received a refund for the graduation order. But now, over two weeks later, I have yet to receive a refund for the non-delivered and cancelled Mothers Day order. I have reached out 3 times and each time it is a different story. The only similarity in experience during those three calls was the fact that the representatives do not have a clue as to how their business runs or how credit cards are processed. They are also very snarky and rude.

Going forward I will ALWAYS call a local florist as opposed to using a flower broker like Flowershopping.com. It is not hard to look up a few florists in the town you are delivering to and deal direct with the store. They do not even deserve 1 star.

Total Bait-and-switch. Stay away! Poor quality product! You have been warned:

Alert
Pattern of Complaint

"BBB files indicate that this business has a pattern of complaints concerning... Consumer complaints allege advertising issues. Complaints allege business provides misrepresentation of floral arrangements being purchased. Consumers allege business does not disclose they only accept US dollars to international consumers. Consumers allege business is only offering partial refund."

https://www.bbb.org/us/ca/mission-viejo/profile/retail-florist/flowershoppingcom-*******7592/details#all-alerts

I didn't realize this was in US funds, as I'm in Canada and there was only one sentence at the very bottom that I couldn't see that said that. I've emailed customer service multiple times, only to be ignored, and when I called one woman hung up on me and the other said there was nothing she could do. They were incredibly patronizing and I would not recommend them to anyone. The layout of the website is messy and confusing, and I was given absolutely no help. It is way too expensive for what you get, save yourself the trouble and find another place.

I recently ordered a same day delivery for my daughter who recently completed college.Her graduation ceremony was cancelled due to covid29, so I wanted to make sure she received something nice on what should have been her special day. By 6pm that evening she had not received it so I called customer service to which I was told it was out for delivery and should be there by a little after 8 at the latest. And that if there any problems I would receive a phone call or an email letting me know. I did not receive either, nor did she receive her gift. By 10pm nothing had happened so I emailed the customer service group explaining what had happened. I received a phone call early the following morning with an apology and an excuse that there was a technical issue the night before and I was assured The flowers and balloons would be delivered today along with the bouquet being upgraded. Seven hours later still no flowers so I call the customer service line again this time to receive a very rude and dismissive representative on the other end. She could have cared less about the poor service or reason I ordered from them. She informed me that they had sent me an email notifying me that they had cancelled my order an hour before because they could not find a local florist to take the order. So now this is the third different story I have been told. When I told her that she was very unapologetic and explained to me about the problem with Covid. Then she wasn't sure how long it would take to refund my money. And again she didn't really care. I will find a local florist myself and will never recommend this company for anything in the future.