FlowerShopping

Worst experience ever! Save your money and go with anyone but these people. They hide behind their wording and aren't held accountable to anything. Absolutely nothing is guaranteed, don't bother paying the extra $5.95 for express before 12pm delivery, it means nothing. Dealing with customer service, was absolutely horrendous, when you catch them in multiple lies they get defensive, will come at you, raise their voices. Unprofessional, rude, unreliable, dishonest. Save your money

I ordered "Paradise Found" in the larger size for $100.00. It was for my son's birthday. He sent me a picture right away and I saw there were no Birds of Paradise as shown in the example of what I ordered. I was very upset. They used Gladiolus for the Birds of Paradise. It's like paying for roses and getting carnations! A good flower shop would have called me. No. They greedily accepted the order. Then they offered a measly 10% refund and reminded me that they had the right to substitute! I would never use them again. It was unfair and dishonest to call an arrangement "Paradise Found" and not use the Bird of Paradise as shown in their example arrangement..

I have been ordering flowers every year for the last 3 years. I havent had a problem until today. Its my grandmother birthday i havent seen her in 4years i ordered the WAVES of Blue Premium $100 value. I ended spending $147 because i paid for rhe product to arrive before 12. I called at 1:15pm and was told they will not arrive before 12... Well cleaely but they will be there before 3pm. About 10min later i received an email stating they were delivered at 10:15am, representative that assisted me clarified they were delivered. When the flowers arrived my grandmother received green plants/vines (not a bouquet of flowers). Once again i called and was told they were investigating it and will reach back out to me. About 3:30pm i received an email stating the flowers wer healthy and there is nothing they can do for me. I am extremely disappointed, disturbed, as well as unhappy with the wrong information that i had been receiving as well as the horrible flowers ny grandmother received! These are the flowers my grandmother received!

Didn't follow through on my same day gift order, ruining the plan for a congratulations to someone. Had I known they wouldn't be able, I would have gone elsewhere and at least the recipient would have received something instead of nothing at all.

I called FlowerShopping.com yesterday (Tues 9/15) to order 2 dozen long-stem red roses and a box of chocolates for my wife for our 20th wedding anniversary and explained that my wife is only working in the office until 12:30 and so I need the flowers delivered before 12:30 today (Wed 9/16 our anniversary) - I was assured by the person I was speaking to that if I paid an extra RAPID DELIVERY fee that it would be no problem. Spent $201 total. Today I called my wife's office at 12:30 just when she was leaving and unfortunately the flowers had never arrived. I called FlowerShopping customer service and the agent that took the phone kept behaving like a robot telling me three times that their website says that the delivery time is not guaranteed. I never used a website and was never told that. She called the florist and it turns out they got behind because there was a funeral and then there was traffic but no one had the courtesy to call me and let me know - I had to make the calls in the middle of a very busy clinic and I am beyond disheartened and disappointed. Such unprofessionalism and dishonesty. I have requested a complete refund and will cancel the transaction with my bank.

I placed an order early this morning and got a call at 3:40pm that they couldn't fulfill the order! My sister just had surgery and she was waiting all day because I told her there was a surprise coming. The lady who called was very rude and wanted to charge me more money for something else to be delivered tomorrow. She kept saying that they could substitute something similar tomorrow but it will be more but they can knock 10 dollars off the extra charge for the inconvenience, as if that makes up for my sister waiting all day, AND I would still be paying more. I told the lady to substitute something else of equal value to be delivered tomorrow and I asked for a discount on it for the inconvenience to my sister. She said no discount but they would sub something else. So I was just getting something I didn't order now, on the day I didn't ask for it to be delivered with no discount. Then I got an email an hour later saying that they still need $15 more dollars to go ahead with the order tomorrow. No, I cancelled at that point. I am in awe of how this company handles business. I already called my bank and will be making a claim if my money is not returned in the timeframe they quoted.

I spent over $100 for a Blue Hydrangea in an urn and they sent a Pink Hydrangea in a cheap metal container. This was for my daughter's birthday. When I contacted customer service they said they had the right to substitute and did not offer to make it right or a partial credit. They also try to make it seem like they are a local florist - they are not! The plant delivered was worth less than half of the price that I paid. Save yourself the misery and buy from a local florist.

I will NEVER use this flower service again. I am very disappointed in the service provided by flowershopping.com. We ordered flowers for a friend whose mother had died, paid the bonus for Saturday delivery and our flowers were NOT DELIVERED, nor was the recipient notified or ourselves. We discovered a few days later that the flowers we paid for were not received by our grieving friend. Upon contacting Flower Shopping, Customer Service agreed that a replacement bouquet was to be sent to our friend that same day. We received an email indicating that the flowers had been delivered by the company but for a second time, they had NOT DELIVERED the flowers to our friend who was home all day, or called her to confirm delivery. Having just spoken with Customer service again, they are refusing to refund my money until they investigate their supplier. They do not know how long the investigation will take and I must wait for a refund for their mistakes. The service representative was not very helpful and displayed a very confrontational attitude. She does not even know when a supervisor would be in to help with refunding the money or sorting out why our flowers were not delivered. I attempted to clarify the delivery and return policy as nowhere on the website indicates that they will not return your money, how long an investigation will take, etc. to no avail. Do NOT make the same mistake I did - No Flowers Twice and NO Refund. After checking with my credit card company we determined that our bill of $84 dollars had been actually been charged $112. I'm now working with my credit-card company to dispute the charges for goods not received with the fraud department.

Ordered flower yesterday, right now, it is 9:30 pm (in Quebec) and the flowers were never delivered. They told me they did it but the recipient never received them. Client service down at 4:00 pm PST? What is that for a company? Will never work with them anymore! Will ask for CC refund first things tomorrow morning once the amount is posted. Thank you for ruining the dream of my kid who wanted to please his girlfriend for their anniversary.

I honestly cannot believe anyone would deliver a flower arrangement the way they did. I have no problem with substitutions, but not only were all of the flowers vastly cheaper than the originals, they were fewer in number even though I updgraded to a more expensive version of the arrangement. When the flowers arrived, they were droopy and overbloomed. They needed to be thrown away the following day and the arrangement was so bad, I was deeply embarassed that they were sent at all. Avoid at all costs! It's not worth spending your money here!

I wanted to sent flower to my aunt for her birthday and the flowers never showed, but they did charged my credit card. This was Friday, I called Saturday and Sunday and nobody answered and finally Monday I was able to speak with someone, unfortunately the person that answer the phone was super rude and unprofessional. I asked for her name and she said her name was Hope. She didn't transfer me to a supervisor and she said that my refund could take days. And all she gave me was an email address to send a complaint.
Super disappointed.

Called by delivery person twice and gave explicit instructions. He never showed. Called multiple times but cannot contact company. Finally, I get an email that flowers were delivered but they weren't delivered here so someone will enjoy the birthday flowers but it won't be my wife. Because the company cannot be contacted directly and because the driver was inept and never called a third time to say he couldn't find me(he was 2 blocks away), I will never do business with them again and I suggest you don't either.

I paid extra to ensure delivery and the delivery never happened. I emailed the company for an explanation, and never got a response. I tried calling at 8am the next day. The voice recorder stated no reps were available.
When I finally got to speak to a rep, Bea, she was unapologetic and didn't seem to care about the non delivery.
I asked for a refund, obviously, and she didn't care. She said for me to expect my refund with 10 days.
Horrible customer service!

Do not use this merchant unless you like being frustrated.

I order two flowers arrangements as a gift for my Wife Birthday and this was a huge mistake. I make an especific date for the delivery and also pay a rush fee for get in before noon. A few minutes after i try to add another name on the card and surprise pop The costumer service hours are on pacific time, so means 3 hour behind time frame. I wrote an email and no answer. The day before the delivery date, I received a call from the local flower shop driver that they used locally, asking for access to my community to deliver the Flowers. I said to the lady that Flowers are for tomorrow, not for today. After a rude response from her, I give her a photo of the email confirmation with the date of delivery.
I turned suspicious about the delivery performance for the next day and, unfortunately, I was right.
The delivery date, after 3 desperate phone calls to the costumer service, finally by 5 pm, a person delivery a diying flowers arrangements, with a wrong ballon and a lot of misspelling words in the card.
I will not buy anything again here and also do not recommended to any one to do so. I felt so upset all day long, because of the lies and excuses that the people from the company told me and something that should be a happy experience ends up on a Flower Nightmare.

I ordered the flowers on a Wednesday for a Saturday delivery and paid. After several attempts on Saturday to contact the company regarding the delivery I was prompted to send an email, beware that their customer service is not available on weekends! I finally received an automatic replay to my email after 10 PM apologizing telling me they would not be able to deliver the flowers and to call customer service, who is not available and added that they don't deliver on Sunday. This was a birthday gift for my daughter in law who lives miles downstate from me, with the late night notice I am not able to even attempt to send another gift! To add salt to the wound I have to wait and call back on Monday to cancel the order!