FlowerShopping

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FlowerShopping
flowershopping.com

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These tips are generated by AI, based on customer reviews from the past year

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FlowerShopping Reviews Summary

Positive Highlights

  • The website offers a wide range of flower arrangements and gifts for various occasions.
  • The business has been family owned since 1910, suggesting a long history in the industry.

Negative Highlights

  • Delivered arrangements often differ significantly from the online photos and descriptions.
  • Customer service is frequently unhelpful, with issues tracking orders and obtaining refunds.
  • After ordering, some customers are asked to pay extra fees to secure delivery.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jan 2, 2026

: this company is deceptive. The flower delivered do not match what was purchased and they will not issue a refund. I purchased the deluxe arrangement and received an arrangement with little to no flowers for $160.00

Feb 15, 2026

My husband ordered flowers from this website to surprise me on valentines day. When i didn't receive anything i had to call them to make sure when they will deliver them. I called them 3 times and spoke with 3 different agents all of them saying that they cant track the order and they will give my number to the florist and he will give me the updates and since its valentines day they are busy and they will probably do the delivery at 7 pm. Nobody called me and i didn't receive anything.

Sep 23, 2025

So what I ordered would have been a beautiful and simple bouquet for my mother's birthday. What was delivered was a messy haphazard looking bunch of flowers that I would by no means call an arrangement. I ordered the premium bouquet and the total cost even with the discount was $103.77 The replacement for the Victorian Teacup was in my opinion an ugly teapot with a big gaudy pink rose on it. If what was sent was the listing photo I would have never purchased it. I ordered the Teleflora's Victorian Teacup Bouquet - Premium "Delivery/Substitution Policy - If the exact flowers or container you have selected are not available we will create a beautiful bouquet with the freshest available flowers. We will only substitute items of equal or higher value." That is laughable, what was sent was a gaudy mess of flowers that looked nothing like the online listing.

Dec 10, 2025

I order flowers for my mother birthday. I had them to be delivered on her birthday. When the day arrived I received a call that they were unable to to secure a florist that could deliver my flowers and they have to deliver tomorrow. I was annoyed as they called me mid day to let me know this. They said they were able to to find someone but it would be 10.00 more. I already paid 83.00 for these flowers. Of that 83.00 $20.00 of it was a handling fee. I told them I wasn't going to do that and they said ok we will continue to try and give you a call back. They never called me back but the following day my mom send me a photo of what she got. The arrangement was not even close to what I ordered. The arrangement looked awful and my mother said some of the flower were brown. When I called customer service they reach out to to florist and I was told that they provided their nicest vase and that champagne rose sometimes look brown, and the arrangement was put together tightly. Again the original item I ordered was flowers in a Victorian tea cup. I picked this arrangement because my mom loves victorian tea cups like this as her mother use to collect them. I was offered 20% off my order, which I feel was insulting since this wasn't even what I ordered. When I escalated this I was offered 25% off the total of the flowers, which was basically 14.00. I have learned my lesson and will never use this service again. I would caution anyone looking to use this service. Best best call a flower company that is local.

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Reviews that mention popular topics
Florida
1 review
0 helpful votes
Follow Melanie B.
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I ordered a gift to be delivered during COVID to my sister. They did not deliver what I ordered and not only that, they cancelled the order late in the day giving me no way to send anything additional. Why take an address and say you will deliver only to cancel the day of delivery. I will never use them again. This is not normally like me, but when you have to rely on outside delivery and companies to help wish a birthday, I expect you to do what you stated when I hit PAY.

Date of experience: December 30, 2020
Arizona
1 review
0 helpful votes
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DO NOT USE THIS SERVICE
December 29, 2020

I ordered the deluxe Christmas edition centerpiece for my brother and his family as I do every year, as I can't be there with them. I ordered with sufficient time for the order to be processed and delivered well before Christmas for their Christmas dining table. I received no notice of, when I contacted them their ‘excuse' was ‘it was never transmitted to the florist'. This was a first. I am still so very sad that a lovely tradition died for me.

Date of experience: December 28, 2020
Canada
2 reviews
7 helpful votes
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Total $#*!show - would give 0 If I could
December 24, 2020

Not a local business - conglomerate out of California sending orders to local businesses. Who knows how much they are paying them and their staff - probably nothing. Had the most unpleasant experience. Truly a scam and a fraud. Tried to cancel my order was told I might not get my refund because of how they work with the local vendors. DO NOT BUY From these people. Also they make you wait around for flower despite clear instructions to leave it outside. Their entire supply chain is disconnected.

Date of experience: December 24, 2020
Tennessee
1 review
0 helpful votes
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Worst arrangement ever
December 24, 2020

Ordered an arrangement for my sister for Christmas. Arrangement arrived and looked awful. Call customer service and the said it was satisfactory. First picture is what arrived, second is what should have arrive. Difference of night and day.

Date of experience: December 23, 2020
Illinois
1 review
0 helpful votes
Follow LISA L.
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SCAM! FAKE! DO NOT ORDER!
December 23, 2020

DO NOT ORDER FROM THIS FAKE COMPANY, THEY ARE HORRIBLE, REVIEWS ON THEIR SITE ARE FAKE, YOU CAN NOT GO ON AND LEAVE YOUR OWN REVIEW. THEY TAKE YOUR ORDER THEN CALL BACK DAY OF DELIVER FOR LOTS MORE MONEY! FAKE! SCAM!

Date of experience: December 23, 2020
Nevada
2 reviews
1 helpful vote
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Paid for same day delivery but still nothing.
December 22, 2020

Ordered flowers for Girlfriend two days ago. Paid for same day delivery but still nothing. Cannot find phone number for them. Now needing to dispute $100. Charge with credit card company.

Date of experience: December 22, 2020
Arizona
1 review
0 helpful votes
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Buyer be warned!
December 22, 2020

Bought the perfectly pastel arrangement (63.00) instead I got the flowers in the pic. When I complained they offered me a 25% discount only. I could have purchased those carnations for 10.00.

Date of experience: December 22, 2020
Canada
1 review
0 helpful votes
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Not Clear Website is in US$
December 20, 2020

Nowhere on FlowerShopping.com website does it say prices are quoted in US dollars. When reviewing my American Express bill later, I noticed the full charge was an extra $122 Canadian! This was a shock. Especially during a Christmas of a pandemic year. I am requesting a follow up to this email, and a refund of at least part of the four US$97.91 pointsetta orders I made from them resulting in an extra $122.68 Canadian (could have bought a fifth pointsetta had I known it was in US$!). Negative ratings on google for this service. Paul

Date of experience: December 20, 2020
Illinois
1 review
0 helpful votes
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Never again!
December 19, 2020

Ordered on a Monday for "timely " delivery to daughter on Mon-Tue for free delivery. By Tuesday, did not happen; called rep on Wed. - said local florist would need to check. Called again Thu and talked with defensive rep. I'm writing this on Sat, still with no word about delivery or plan. Would never use them again.

Date of experience: December 19, 2020
Florida
1 review
0 helpful votes
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Bait & Switch
December 18, 2020

I wish I read some of the reviews prior to placing an order. I ordered 3 weeks prior to delivery date to ensure they have the arrangement! It was delivered on time, but the arrangement delivered looked nothing like my order! I am giving 1 star, only for the customer service, as they have responded on a timely fashion. I will never use this place again and would not recommend it to anyone! The picture on the left is what I've ordered and the one on the right is what was delivered. It speaks for itself! (picture of flowers are couple days old).

Date of experience: December 18, 2020
Florida
1 review
0 helpful votes
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Disappointing!
December 18, 2020

I placed an order for same-day delivery yesterday and this morning I had to call asking what happened with the flowers I ordered for a special occasion YESTERDAY. I was told there were no available orchids which I wasn't informed after I placed the order. So much for that "excellent service that we want and deserve" nonsense ad they have, uh?

Date of experience: December 18, 2020
Canada
1 review
0 helpful votes
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SCAM - you will get ripped off
December 11, 2020

DO NOT USE! SCAMERS. We ordered flowers for my mother in Montreal and we live in Ontario. The bouquet was $84 and we were charged in US dollars! We had directly to the florist in Montreal and were asked to order through FlowerShoping.com. NOWHERE did it say that we were paying in US dollars in Canada. Then they charged us TWICE $110 Canadian dollars. So they cost us $220 dollars for an $84 bouquet. Trying to get this resolved will take us hours on the phone if we succeed. Terrible. The first guy we talked to at FlowerShopping said he didn't know anything and gave us an email address to contact. SCAM! STAY AWAY.

Date of experience: December 11, 2020
Virginia
1 review
0 helpful votes
Follow Jennifer B.
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Terrible!
December 10, 2020

Ordered a new baby boy bouquet featured on the website with a blue toy block as the vase and flowers of all blue and white. Instead, they delivered a plain glass vase with predominantly pink flowers & a clashing blue bow. When contacted, very rude & unapologetic & after multiple emails over weeks, finally issued only a partial refund.

Date of experience: December 10, 2020
Canada
1 review
0 helpful votes
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Poor quality and not worth it at all
December 7, 2020

The flower bouquets are not like the pictures shown on the website at all.
Some flowers are not fresh at all. The price deserves much better one. Could you see the differences? What a disappointment! It should be a gift, but now it's a shame...

Date of experience: December 7, 2020
Washington
1 review
4 helpful votes
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Do not order flowers from this company
December 2, 2020

Do not order flowers from this company. I ordered flowers that were supposed to look like a wrapped birthday present And my mother ended up getting this small bouquet full of cheap flowers. Their response was read the disclaimer that if flowers are not available they can substitute. I 100% understand this but they did not substitute different flowers into the design I chose They just did a regular bouquet. I don't believe they ever had any intention of delivering what I ordered.

Date of experience: December 2, 2020
New York
1 review
0 helpful votes
Follow Ingrid A.
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Flowershopping
November 23, 2020

The Worst flower shopping ever.
We ordered an arrangement and what was delivered looked nothing like what we ordered.
The arrangement looks terrible and flowers look like dying. The arrangement we ordered showed like 13 beautiful roses and the one we received had one rose. It was supposed to be a nice purple flower with a beautiful bow and we received a pinkest flower with the ugliest and cheapest bow. The arrangement was for a funeral and we felt so embarrassed for what my friend received. It looked so cheap and horrible and they were not able to refund the money. Their excuse was " we have found that our florist did not fill this to the full value of your order".

Date of experience: November 23, 2020
Canada
1 review
0 helpful votes
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CANADIANS BEWARE-THEY ARE A US BASED COMPANY AND CHARGE IN US dollars
Never ever again.
To top it off the same day charge was one price then another charge was added as well.

Date of experience: November 3, 2020
New York
1 review
0 helpful votes
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Beware: What you see is not what you get!
November 2, 2020

The pictures look beautiful but that is not what you will get. And don't assume that you will get actual flowers if the florist for some odd reason runs out of flowers. We ordered beautiful baskets with a mix of gorgeous flowers and plants and all we got were big green plants that looked NOTHING like the pictures and didn't have a single flower. We tried to work with customer service but they offered us a discount and refused to make it right by delivering what we actually ordered. I don't even think they originally planned to fulfill the order because the delivery person supposedly marked it delivered "by mistake" when it wasn't and then lied about it. Don't waste you money or aggravation on this terrible company.

Date of experience: November 2, 2020
Alabama
1 review
4 helpful votes
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Read reviews from trustpilot or BBB first
October 30, 2020

This site is an absolute joke. I paid extra for the "deluxe" version of a sunflower arrangement for my girlfriend's birthday and what she received was wilted, in a totally different vase and arrangement than what was showed online. I reached out to customer service because I assumed they would see my picture and immediately refund me. Nope - they said they looked at the picture and it looked great and not wilted. Offered me a $7 refund when my order was over $100. Also, they used a DoorDash driver to deliver it. Use ANYONE else.

Date of experience: October 30, 2020
Canada
1 review
0 helpful votes
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Horrible Experience!
October 22, 2020

Horrible experience, the flowers we received were the worst possible quality with many of the flowers wilted -- the arrangement was also much smaller than advertised. The company does not stand by their satisfaction guaranteed commitment and dealing with their call centre is extremely painful. Very disappointing, stay away at all cost!

Date of experience: October 22, 2020