FlowerShopping

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FlowerShopping
flowershopping.com

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These tips are generated by AI, based on customer reviews from the past year

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FlowerShopping Reviews Summary

Positive Highlights

  • The website offers a wide range of flower arrangements and gifts for various occasions.
  • The business has been family owned since 1910, suggesting a long history in the industry.

Negative Highlights

  • Delivered arrangements often differ significantly from the online photos and descriptions.
  • Customer service is frequently unhelpful, with issues tracking orders and obtaining refunds.
  • After ordering, some customers are asked to pay extra fees to secure delivery.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jan 2, 2026

: this company is deceptive. The flower delivered do not match what was purchased and they will not issue a refund. I purchased the deluxe arrangement and received an arrangement with little to no flowers for $160.00

Feb 15, 2026

My husband ordered flowers from this website to surprise me on valentines day. When i didn't receive anything i had to call them to make sure when they will deliver them. I called them 3 times and spoke with 3 different agents all of them saying that they cant track the order and they will give my number to the florist and he will give me the updates and since its valentines day they are busy and they will probably do the delivery at 7 pm. Nobody called me and i didn't receive anything.

Sep 23, 2025

So what I ordered would have been a beautiful and simple bouquet for my mother's birthday. What was delivered was a messy haphazard looking bunch of flowers that I would by no means call an arrangement. I ordered the premium bouquet and the total cost even with the discount was $103.77 The replacement for the Victorian Teacup was in my opinion an ugly teapot with a big gaudy pink rose on it. If what was sent was the listing photo I would have never purchased it. I ordered the Teleflora's Victorian Teacup Bouquet - Premium "Delivery/Substitution Policy - If the exact flowers or container you have selected are not available we will create a beautiful bouquet with the freshest available flowers. We will only substitute items of equal or higher value." That is laughable, what was sent was a gaudy mess of flowers that looked nothing like the online listing.

Dec 10, 2025

I order flowers for my mother birthday. I had them to be delivered on her birthday. When the day arrived I received a call that they were unable to to secure a florist that could deliver my flowers and they have to deliver tomorrow. I was annoyed as they called me mid day to let me know this. They said they were able to to find someone but it would be 10.00 more. I already paid 83.00 for these flowers. Of that 83.00 $20.00 of it was a handling fee. I told them I wasn't going to do that and they said ok we will continue to try and give you a call back. They never called me back but the following day my mom send me a photo of what she got. The arrangement was not even close to what I ordered. The arrangement looked awful and my mother said some of the flower were brown. When I called customer service they reach out to to florist and I was told that they provided their nicest vase and that champagne rose sometimes look brown, and the arrangement was put together tightly. Again the original item I ordered was flowers in a Victorian tea cup. I picked this arrangement because my mom loves victorian tea cups like this as her mother use to collect them. I was offered 20% off my order, which I feel was insulting since this wasn't even what I ordered. When I escalated this I was offered 25% off the total of the flowers, which was basically 14.00. I have learned my lesson and will never use this service again. I would caution anyone looking to use this service. Best best call a flower company that is local.

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Reviews that mention popular topics
Ohio
1 review
0 helpful votes
Follow Paula A.
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I googled a local florist and this company falsely directed me to their site titled "Adrian #1 Florist - Family Owned". This is not a local florist. I ordered before I realized it wasn't the local company searched for. I ordered Fireworks birthday - a colorful arrangement in a blue vase with a blue fireworks balloon. They sent something that was mostly filler greens, half the blooms as to what was pictured, and sent in a clear vase, with a pink butterfly balloon. It looked like the just grabbed a few grocery store flowers and shoved them in a vase! When I registered complaint, they did nothing to accommodate my dissatisfaction, citing only that the arrangement was consistent with their substitution policy. HORRIBLE EXPERIENCE!

Date of experience: February 9, 2021
Oregon
1 review
0 helpful votes
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HORRIBLE FLOWERS
February 8, 2021

Worst flower company ever! Sent an arrangement to a friend - asked for it to be delivered in the morning and it arrived at 3:30 in the afternoon and the worst arrangement I have ever seen. I could have gone to Safeway and gotten a better one. The flowers where old and broken, I paid over $100.00 and there were on 6 roses and a few day lilies - send pictures complaining and they felt that I got my monies worth. It didn't even look like the picture. HORRIBLE - they gave me a credit of 20% when I asked for a full refund. Horrible company and very deceiving.

Date of experience: February 8, 2021
Canada
1 review
0 helpful votes
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Very Disappointed
February 6, 2021

I am so disappointed with the flowers I received. I ordered Teleflora's Blossoming Romance "as shown" which FlowerShopping defined to mean that the "flowers will be arranged approximately as shown on our website". The photo I ordered contained 6 lilies and 7 roses but I received 3 lilies and 3 roses and my bouquet seemed to be missing purple flowers as well. The flower shop who delivered the order said this company had specified my order needed 3 lilies and 3 roses. The deceptive marketing techniques used on their website are very distasteful. I would recommend that anyone thinking about ordering from this site should instead contact a local florist or else they should expect to receive something unlike what they intended to order. I have attached photos of what I intended to order from FlowerShopping.com, their policy on "as shown", and what I received for reference.

Date of experience: February 6, 2021
Canada
1 review
0 helpful votes
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Worst Customer Service
February 5, 2021

Ordered flowers for my girlfriend for her brithday from provinces away. 2 minutes prior to the order money was withdrawn from my account. Was told 20 minutes later I needed to contact their customer service. Was on hold for 10 minutes and they said my order had been red flagged. Terrible rude customer service agent Douglas placed me on hold for another 10 minutes and then proceeded to tell me there was nothing he could do and had to cancel the order. Didnt know ordered flowers would be such a hassle and too complicated like rocket science.
Will never deal with this fake scammy company again.

Date of experience: February 5, 2021
New Mexico
1 review
0 helpful votes
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SCAM ALERT - YOU WILL NOT GET WHAT YOU ORDER
February 3, 2021

BEWARE - THIS IS A SCAM - We ordered a purple orchid for a friend and got yellow roses instead. After reading the reviews on Better Business Bureau - you will see we were not alone if being totally scammed by these people - who are not florists - but a website that uses others to do the job - or - rather any job they want to do - because their substitution policy allows them to change whatever they want with no accountability. DO NOT ORDER FROM THIS WEBSITE. YOU WILL NOT GET WHAT YOU ORDERED.

Date of experience: February 3, 2021
Colorado
1 review
0 helpful votes
Follow Christine S.
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DISREPUTABLE
February 2, 2021

This florist advertises as local but actually subcontracts to local florists. I ordered birthday flowers for a family member with same day delivery. Delivery did not happen during business hours, I advised I did not want delayed delivery. At 10:00PM we received a delivery confirmation and the flowers had not been delivered. Shortly after that a florist by a different name called the recipients house to arrange a next day delivery. I was provided that name and number by the recipient. I contacted that florist to advise them not to call the recipient and not to deliver the next day. This resulted in an onslaught of text messages from this 3rd party florist and then they left the flowers outside the recipient door at 12:30AM, where they froze overnight. Turned a gift to a disaster. I communicated all this to Flowershopping.con and they refused to credit the purchase. You can see the time stamp of the delivery photo (10:34PM MST- 12:34 AM EST) DISREPUTABLE FLORIST DO NOT DO BUSINESS WITH FLOWERSHOPPING.COM

Date of experience: February 2, 2021
Pennsylvania
1 review
3 helpful votes
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Not at all what I expected
January 30, 2021

I ordered the precious in purple bouquet for my best friends birthday because that is her favorite color. The only thing that was purple was the vase. When I questioned them about it and sent them a picture they said that they didn't have purple flowers so they replaced them with pink. What's the point of having a purple bouquet if they only put the color of flower in that they want? I asked for a partial refund and they refused. I'll never order from the again! Very disappointed!

Date of experience: January 30, 2021
Canada
1 review
0 helpful votes
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Peach Tribute Garden TF196-3
January 28, 2021

I payed for Peach Tribute Garden TF196-3 and received almost something else. Pictures are not even close to what I got. Fake website don't buy from them

Date of experience: January 28, 2021
North Carolina
1 review
0 helpful votes
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14 days and still no refund
January 27, 2021

On 1/12/21 my order was placed to be
Delivered on the same day. A couple
Of hours later FlowerShopping called
To say it couldn't be delivered because
Of no drivers. Mind you the order was
Placed before the cut off time for
Same-day delivery. FlowerShopping
Promised the arrangement would be
Delivered the next day 1/13/21 before
2 pm local time but at 130 pm local
Time still no delivery. FlowerShopping
Was called to see what was going on.
FlowerShopping stated that the florist
They used didn't deliver to that area
And a full refund would be issued.
After several calls and being told
It take 5-7 business day for the refund
To post. There still hasn't been a
Refund after 14 days. After calling
Today to find out what is going on.
The CRS for FlowerShopping can't find
The order even with the order number,
Says it has been deleted. Now FlowerShopping
Is refusing to help any future. Awful service.

Date of experience: January 27, 2021
Canada
1 review
0 helpful votes
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The worst flower delivery experience!
January 23, 2021

I had placed an order for a deluxe arrangement that was mostly white, green and pink. The arrangement arrived on the right day, but hours after I received confirmation of delivery. I had thought that this had to do with delivery to the wrong address, but this company assured me that after checking with the florist no delivery error was made. When the flowers were finally delivered to my mother in law they were in a terrible condition. They looked nothing like the picture (much smaller, not the same colour scheme), they arrived in an ugly box that was soaked, the cellophane around the bouquet was ripped and the note card was STAPLED to the flowers. After going back and forth with their customer service which by the way operates on Pacific Standard Time only all I was offered was a small discount. I had sent them pictures of this bad arrangement and disgusting way that the flowers had been delivered in and still that was all that was offered. They keep defending their terrible suppliers who fail to wear masks when delivering flowers instead of holding them to a higher standard. I spent over $100 on the arrangement that I ordered, it was a birthday gift for my mother in law that we could not visit because of Covid and the entire experience was ruined by this company and their supplier. Never again!

Date of experience: January 22, 2021
Canada
1 review
3 helpful votes
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Grocery store flowers at premium florist prices
January 23, 2021

This company grossly misrepresents the flowers they offer. And could care less to make it right. Not only does the product not meet the standards of what was pictures, I paid for an upgraded "deluxe" version. Buyer beware, shop local and avoid this scam, plastic vase worth $5 and flowers you could buy for $15 at your local supermarket.

Date of experience: January 22, 2021
California
2 reviews
0 helpful votes
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Most unpleasant experience
January 18, 2021

I have never been so disappointed with a company. I ordered flowers for my mother who had just lost her father. I ordered them on a Monday morning at 9am. I was told they would be delivered that day. At 530 I received an email of delivery but no flowers had arrived. Called the next day and was told they would get right on it and contact flower shop to get delivery out that day. Still no flowers. I called Wednesday and now I want a refund. I was told that I would have to pay a spoilage fee. I could not believe what I was hearing. A spoilage fee for what. Nothing was ever delivered and if they had been made on Monday they were already 2 days old. I refused and said I wanted the flowers delivered by noon. They assured me the flowers were on the delivery truck. This is 930 am. End of day noooo flowers. Thurs called again and insisted on my money back and let them know that I filled a fraud claim with my bank. Got money back next day. Unbelievable never again. Buyer beware. No sympathy for suffering sad people.

Date of experience: January 18, 2021
Texas
1 review
0 helpful votes
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HORRIBLE - EXTREMELY EMBARRASSING
January 15, 2021

I ordered a Sympathy arrangement online, I chose "White Garden' based on the 'As Shown' size being 13W x 15H and I ordered up to the 'Premium' size which should have been 'larger & fuller' because I wanted to send something nice. I paid $97.61.
They delivered a very small arrangement (5W x 8H) in a white cereal bowl. See attached picture. It was so embarrassing! I requested a refund and all they have offered to do is give me a credit for the difference of the "As Shown' and the 'Premium' which is about $10.00.
What they delivered did not even equal the 'As Shown'. I would rather have sent nothing that to be so embarrassed by what they sent. I am going to contact AM/EX and dispute the charges.

Date of experience: January 15, 2021
Minnesota
1 review
1 helpful vote
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Gives zero order information and zero customer service.
January 14, 2021

They not only didn't deliver on the day I request with no email warning, I called their customer service and the automated machine just told me I'd get an email when it's delivered. That doesn't help me. They did say what shipping carrier they were going through, and when I tried to get to a representative they simply said none were available and to call back or email the website. Zero help, and zero information on my delivery. Will not be using again.

Date of experience: January 14, 2021
Texas
1 review
0 helpful votes
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COMPLETE TRASH!
January 13, 2021

DESERVES NO STARS! Not sure about the other reviews but This place is ridiculous. 100% trash! They are unbelievably rude and unapologetic. I paid 60 bucks on a Monday for same day delivery. Flowers were not delivered. They said they will Tuesday. On Tuesday flowers were STILL not delivered. No email Monday or Tuesday letting us know anything. They said they will possibly deliver Wednesday. Rep wouldn't give name. I couldn't speak with management and call was not escalated. The compensation offered was insulting. This place is terrible. The flowers were a gift and never made it. Dont waste your money or time.

Date of experience: January 12, 2021
Canada
1 review
0 helpful votes
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Nightmare of a company
January 13, 2021

Planned ahead for a Christmas eve delivery 14 days in advance, they couldn't find the address as they got the city wrong, said they would deliver 4 days later, didn't happen, when they did arrive 5 days later they were wilting and dying. Besides the inconveniences I had a CSR raising her voice and talking over me.

Date of experience: January 12, 2021
Canada
1 review
0 helpful votes
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Delivered very late in the day.
January 11, 2021

Send flowers to my sister to brighten her birthday however the flowers were delivered 5.19pm way too late to have a greater experience, the quality of the flowers seem okay.

Date of experience: January 11, 2021
Canada
1 review
0 helpful votes
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Disappointed
January 6, 2021

We are so disappointed that the order was the opposite of what we asked and when we called and emailed flower shopping, we had no contact from the company and no attempt to make things right. I sent 120.00 for a table arrangement that did not meet my request. Ferne

Date of experience: January 6, 2021
North Carolina
1 review
7 helpful votes
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Paid for more and got less
January 5, 2021

I complained of getting many fewer flowers than what was pictured for even the standard level when I paid more to upgrade to a higher level. I was told that florist substitution policies were followed and since the flowers were not wilted or dying, there is nothing FlowerShopping.com can do. I am disappointed in my order and by what the recipient likely now thinks of me based on the skimpy arrangement delivered as a thank you.

Date of experience: January 5, 2021
Idaho
2 reviews
0 helpful votes
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SCAM ALERT!
January 4, 2021

Ordered flowers online. They called me the morning the flowers were to be delivered to inform me that not only would the flowers be 5 days late, but to demand more money.

Date of experience: January 4, 2021