FlowerShopping

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FlowerShopping
flowershopping.com

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These tips are generated by AI, based on customer reviews from the past year

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FlowerShopping Reviews Summary

Positive Highlights

  • The website offers a wide range of flower arrangements and gifts for various occasions.
  • The business has been family owned since 1910, suggesting a long history in the industry.

Negative Highlights

  • Delivered arrangements often differ significantly from the online photos and descriptions.
  • Customer service is frequently unhelpful, with issues tracking orders and obtaining refunds.
  • After ordering, some customers are asked to pay extra fees to secure delivery.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jan 2, 2026

: this company is deceptive. The flower delivered do not match what was purchased and they will not issue a refund. I purchased the deluxe arrangement and received an arrangement with little to no flowers for $160.00

Feb 15, 2026

My husband ordered flowers from this website to surprise me on valentines day. When i didn't receive anything i had to call them to make sure when they will deliver them. I called them 3 times and spoke with 3 different agents all of them saying that they cant track the order and they will give my number to the florist and he will give me the updates and since its valentines day they are busy and they will probably do the delivery at 7 pm. Nobody called me and i didn't receive anything.

Sep 23, 2025

So what I ordered would have been a beautiful and simple bouquet for my mother's birthday. What was delivered was a messy haphazard looking bunch of flowers that I would by no means call an arrangement. I ordered the premium bouquet and the total cost even with the discount was $103.77 The replacement for the Victorian Teacup was in my opinion an ugly teapot with a big gaudy pink rose on it. If what was sent was the listing photo I would have never purchased it. I ordered the Teleflora's Victorian Teacup Bouquet - Premium "Delivery/Substitution Policy - If the exact flowers or container you have selected are not available we will create a beautiful bouquet with the freshest available flowers. We will only substitute items of equal or higher value." That is laughable, what was sent was a gaudy mess of flowers that looked nothing like the online listing.

Dec 10, 2025

I order flowers for my mother birthday. I had them to be delivered on her birthday. When the day arrived I received a call that they were unable to to secure a florist that could deliver my flowers and they have to deliver tomorrow. I was annoyed as they called me mid day to let me know this. They said they were able to to find someone but it would be 10.00 more. I already paid 83.00 for these flowers. Of that 83.00 $20.00 of it was a handling fee. I told them I wasn't going to do that and they said ok we will continue to try and give you a call back. They never called me back but the following day my mom send me a photo of what she got. The arrangement was not even close to what I ordered. The arrangement looked awful and my mother said some of the flower were brown. When I called customer service they reach out to to florist and I was told that they provided their nicest vase and that champagne rose sometimes look brown, and the arrangement was put together tightly. Again the original item I ordered was flowers in a Victorian tea cup. I picked this arrangement because my mom loves victorian tea cups like this as her mother use to collect them. I was offered 20% off my order, which I feel was insulting since this wasn't even what I ordered. When I escalated this I was offered 25% off the total of the flowers, which was basically 14.00. I have learned my lesson and will never use this service again. I would caution anyone looking to use this service. Best best call a flower company that is local.

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Reviews that mention popular topics
Washington
1 review
0 helpful votes
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Worst service ever!
June 3, 2021

Do not ordered from these people. They do not send anywhere near what they should attached is what my sister received and what was ordered. Customer service is terrible and they would not send any flowers to my sister just those plants.

Date of experience: June 3, 2021
Finland
1 review
0 helpful votes
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Cheat on selection of flowers
June 3, 2021

I chose a flower arrangement (Wave of blue deluxe) with hydrogenas and white Callas at cost of $85,46 excluding S&H.
The flower arrangement delivered had lilies instead of Callas.
The arrangment with lilies would cost at least 30-40% less than the cost of my selection.
Upon contacting the customer service, I was told that it is their right to substitute the flowers. As stated in my invoice "We will only substitute items of equal or higher value.". Which definetly was not the case and they did not return the over paide amount.

Date of experience: June 3, 2021
Florida
1 review
0 helpful votes
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Worst experience ever!
June 2, 2021

Worst experience with the call center in my life due to that I am very ill and I was trying to make my grandfather's 80th birthday a special day and they have ruined it by not delivering his flowers at all and discriminating me on the phone for speaking loud due to my illness!

Date of experience: June 2, 2021
Bahamas
1 review
0 helpful votes
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Don't promise a delivery time that you can't ensure. Nothing aggravates me more than saying you're going to miss your deadline my order is already in progress and can't be changed. If you make a promise stick to it or you aren't worth anything we're retail is concerned and I will not use you again

Date of experience: May 26, 2021
New York
1 review
0 helpful votes
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Good
May 21, 2021

Flowers were beautiful, came late but looked amazing! Wish there was an easier way to select a delivery time but very satisfied with the arrangement.

Date of experience: May 21, 2021
Canada
1 review
3 helpful votes
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FLOWER SCAMMERS
May 21, 2021

It's dosen't matter at all what flower arrangement you initially choose from their website you'll NEVER receive it. In the end like myself, they'll just contact you last minute substituting out your precious order with the cheapest crap knowing full well that there's no time for you to find another replacement.
Also, eventhough they subcontract to local Canadian flourists you'll be happy to know you'll be charged in US FUNDS.

I DON'T RECOMMEND

Date of experience: May 21, 2021
South Carolina
1 review
0 helpful votes
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Horrible Missed the Delivery Date
May 20, 2021

Today 5/20 was my baby girl's 30th, I ordered and paid in good faith for delivery to a well known location where she works in Greenville, SC. They emailed me at 2pm on date of delivery that the provider was unable to deliver and when I pressed they said they couldn't deliver until Sat. 5/22. Her aunt used Amazon and it was delivered within 24 hours. Do not do business with these people and check out their BBB rating!

Date of experience: May 20, 2021
Florida
1 review
0 helpful votes
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I would give it zero if I could
May 14, 2021

Flowers were three days late and looked like I could have arranged it myself. So disappointed. Scam!

Date of experience: May 14, 2021
Oregon
1 review
1 helpful vote
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Beware of their "substitution policy"
May 12, 2021

Beware of their "substitution policy". I ordered a very nice plant basket; however, they delivered a very cheap-looking basket, which did not resemble what I had ordered. Don't even bother with their useless "customer service". I would give this company zero stars, if possible.

Date of experience: May 12, 2021
New York
1 review
5 helpful votes
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Exactly what everyone was complaining about!
May 11, 2021

Grant it I got busy and missed their call ( bogus) the next day the flowers were delivered but was not what I spent my money on. I am so disgusted I feel bad for all those folks that will make the same mistake as the many reviews here and add yet another bad review. This place needs to put out of business. They deserve -5 stars as far as I'm concerned.

Date of experience: May 11, 2021
Tennessee
1 review
0 helpful votes
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False advertisement
May 11, 2021

I ordered the Cotton Candy- premium and what I received was not remotely close to what I got. Then when I sent them photos they offered me $5 off all future orders, like I would ever order from them again.

Date of experience: May 11, 2021
Texas
1 review
0 helpful votes
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No delivery made and no response
May 10, 2021

I would not recommend using this site charged my card got confirmation order has been placed with estimated delivery date. Delivery was never made called several times no representatives were available to take call per recording, sent several emails no response back. Very unsatisfactory and very dissatisfied and really sad our mother did not get her mothers day flowers! I do not recommend them and will never go to this site again they can just go away for all I care. I hope this will help others out there to beware horriable experience

Date of experience: May 10, 2021
Idaho
1 review
0 helpful votes
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Horrible
May 9, 2021

Sent my mom a 3 pink flower arrangement. She received 5 yellow roses. I paid over 80$. They wouldn't refund or even discount it. I sent the order 3 days prior to delivery. Plenty of time to contact me and ask if I wanted to proceed with the order. Won't happen ever again.

Date of experience: May 9, 2021
Colorado
1 review
0 helpful votes
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Never delivered flowers (or sent an email)!
May 9, 2021

I ordered flowers for Mother's Day a week prior to the event. The flowers were never delivered. I never even got a notification. I had to email the company on Mother's Day in order to receive an email that said that they were unable to fulfill my order.

Date of experience: May 9, 2021
Canada
1 review
0 helpful votes
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Worst choice ever!
May 9, 2021

Put in my order well in advance for Mother's Day nothing showed up could not contact any one or get a response till it was way to late. Terrible service would not recommend.

Date of experience: May 9, 2021
Canada
1 review
0 helpful votes
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Both orders were ordered in yellow, only one was subbed with proper color. No replacement for the bee

Date of experience: May 8, 2021
Texas
1 review
0 helpful votes
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Late delivery, horrible customer service.
May 6, 2021

I was supposed to receive flowers at 4:30 PM. I received an email confirming that they were delivered. The flowers did not come until 9:30 PM that night.
When I received the flowers they had looked nothing like what the photograph had advertised on the website. The flowers were torn, ripped, and some were even dead. I understand that Flowers can be replaced for what is available at that given shop, however the flowers are supposed and advertised to be of equal or more value. The bouquet looked nothing like the photograph or reflected the money that was spent on the bouquet of flowers. The extras that were added to the arrangement were not included either. The size, flowers, and vase we're not reflective of the photograph or the money spent on the arrangement.

Once I had called customer service a woman answered and I proceeded to tell her what had happened. She was very short and abrupt with me speaking to me in a harsh tone repeating herself as if I had no idea what she was saying. As a customer and recipient I do not know the process of putting in a complaint. She simply was rude and abrasive towards me. Her comments shocked me and actually brought me to tears. Once I worked up the nerve to call back the same woman answered the phone, put me on hold, and never picked the phone back up again. I am not one to write reviews or complain. However I am very upset with how this customer service representative treated me.
Overall review, dissatisfied and disappointed. Not worth the money spent.

Date of experience: May 5, 2021
California
1 review
0 helpful votes
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FRAUD SITE. Takes money and doesn't deliver
May 4, 2021

Worst place to get flowers. Cant get a hold of anyone. Will not deliver on promises. Ordered flowers for a special event paid extra for same day deliver and they came 5 days later.

Date of experience: May 4, 2021
Canada
1 review
0 helpful votes
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Scam
April 28, 2021

It's a complete scam. Fake company. Rude receptionists, they scoffed at my concerns about being in Canada and wondering why they were located in the states. Rudest people I've ever talked to. The one woman I spoke to sounded like she was outside with friends. It's a scam. I asked her why they couldn't tell me about their negative reviews and she demanded to know my reason of calling. If you are a successful company... you want to reassure your customers no?
Over $200 lost. Disgusting

Date of experience: April 28, 2021
New York
1 review
0 helpful votes
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Total scam and rip off
April 27, 2021

I ordered flowers in the gift arrangement. It was supposed to be a nice decorative tea cup filled with flowers. They substituted the cup with a cheap 1 dollar glass vase without notifying me. Stay away from that company

Date of experience: April 26, 2021