: this company is deceptive. The flower delivered do not match what was purchased and they will not issue a refund. I purchased the deluxe arrangement and received an arrangement with little to no flowers for $160.00
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Do not ordered from these people. They do not send anywhere near what they should attached is what my sister received and what was ordered. Customer service is terrible and they would not send any flowers to my sister just those plants.
I chose a flower arrangement (Wave of blue deluxe) with hydrogenas and white Callas at cost of $85,46 excluding S&H.
The flower arrangement delivered had lilies instead of Callas.
The arrangment with lilies would cost at least 30-40% less than the cost of my selection.
Upon contacting the customer service, I was told that it is their right to substitute the flowers. As stated in my invoice "We will only substitute items of equal or higher value.". Which definetly was not the case and they did not return the over paide amount.
Worst experience with the call center in my life due to that I am very ill and I was trying to make my grandfather's 80th birthday a special day and they have ruined it by not delivering his flowers at all and discriminating me on the phone for speaking loud due to my illness!
Don't promise a delivery time that you can't ensure. Nothing aggravates me more than saying you're going to miss your deadline my order is already in progress and can't be changed. If you make a promise stick to it or you aren't worth anything we're retail is concerned and I will not use you again
Flowers were beautiful, came late but looked amazing! Wish there was an easier way to select a delivery time but very satisfied with the arrangement.
It's dosen't matter at all what flower arrangement you initially choose from their website you'll NEVER receive it. In the end like myself, they'll just contact you last minute substituting out your precious order with the cheapest crap knowing full well that there's no time for you to find another replacement.
Also, eventhough they subcontract to local Canadian flourists you'll be happy to know you'll be charged in US FUNDS.
I DON'T RECOMMEND
Today 5/20 was my baby girl's 30th, I ordered and paid in good faith for delivery to a well known location where she works in Greenville, SC. They emailed me at 2pm on date of delivery that the provider was unable to deliver and when I pressed they said they couldn't deliver until Sat. 5/22. Her aunt used Amazon and it was delivered within 24 hours. Do not do business with these people and check out their BBB rating!
Flowers were three days late and looked like I could have arranged it myself. So disappointed. Scam!
Beware of their "substitution policy". I ordered a very nice plant basket; however, they delivered a very cheap-looking basket, which did not resemble what I had ordered. Don't even bother with their useless "customer service". I would give this company zero stars, if possible.
Grant it I got busy and missed their call ( bogus) the next day the flowers were delivered but was not what I spent my money on. I am so disgusted I feel bad for all those folks that will make the same mistake as the many reviews here and add yet another bad review. This place needs to put out of business. They deserve -5 stars as far as I'm concerned.
I ordered the Cotton Candy- premium and what I received was not remotely close to what I got. Then when I sent them photos they offered me $5 off all future orders, like I would ever order from them again.
I would not recommend using this site charged my card got confirmation order has been placed with estimated delivery date. Delivery was never made called several times no representatives were available to take call per recording, sent several emails no response back. Very unsatisfactory and very dissatisfied and really sad our mother did not get her mothers day flowers! I do not recommend them and will never go to this site again they can just go away for all I care. I hope this will help others out there to beware horriable experience
Sent my mom a 3 pink flower arrangement. She received 5 yellow roses. I paid over 80$. They wouldn't refund or even discount it. I sent the order 3 days prior to delivery. Plenty of time to contact me and ask if I wanted to proceed with the order. Won't happen ever again.
I ordered flowers for Mother's Day a week prior to the event. The flowers were never delivered. I never even got a notification. I had to email the company on Mother's Day in order to receive an email that said that they were unable to fulfill my order.
Put in my order well in advance for Mother's Day nothing showed up could not contact any one or get a response till it was way to late. Terrible service would not recommend.
Both orders were ordered in yellow, only one was subbed with proper color. No replacement for the bee
I was supposed to receive flowers at 4:30 PM. I received an email confirming that they were delivered. The flowers did not come until 9:30 PM that night.
When I received the flowers they had looked nothing like what the photograph had advertised on the website. The flowers were torn, ripped, and some were even dead. I understand that Flowers can be replaced for what is available at that given shop, however the flowers are supposed and advertised to be of equal or more value. The bouquet looked nothing like the photograph or reflected the money that was spent on the bouquet of flowers. The extras that were added to the arrangement were not included either. The size, flowers, and vase we're not reflective of the photograph or the money spent on the arrangement.
Once I had called customer service a woman answered and I proceeded to tell her what had happened. She was very short and abrupt with me speaking to me in a harsh tone repeating herself as if I had no idea what she was saying. As a customer and recipient I do not know the process of putting in a complaint. She simply was rude and abrasive towards me. Her comments shocked me and actually brought me to tears. Once I worked up the nerve to call back the same woman answered the phone, put me on hold, and never picked the phone back up again. I am not one to write reviews or complain. However I am very upset with how this customer service representative treated me.
Overall review, dissatisfied and disappointed. Not worth the money spent.
Worst place to get flowers. Cant get a hold of anyone. Will not deliver on promises. Ordered flowers for a special event paid extra for same day deliver and they came 5 days later.
It's a complete scam. Fake company. Rude receptionists, they scoffed at my concerns about being in Canada and wondering why they were located in the states. Rudest people I've ever talked to. The one woman I spoke to sounded like she was outside with friends. It's a scam. I asked her why they couldn't tell me about their negative reviews and she demanded to know my reason of calling. If you are a successful company... you want to reassure your customers no?
Over $200 lost. Disgusting
I ordered flowers in the gift arrangement. It was supposed to be a nice decorative tea cup filled with flowers. They substituted the cup with a cheap 1 dollar glass vase without notifying me. Stay away from that company