FlowerShopping

Order canceled the day of delivery after their site accepted full order. Their excuse is due to covid they can't deliver to that area. Then why is your website accepting my money when I'm placing an order for there? Why is it 24 hours later when I'm expecting the delivery that I get an email that it's been canceled. Why is NO ONE ANSWERING YOIR CUSTOMER SERVICE LONES during your own set customer service hours?

Why do I have to not only miss a flower delivery on a special occasion and have to wait to get my money and all the while I've to go try and find another service and pay more for same day delivery because of your negligence. Very very disappointed. Was a returning customer. WAS. Never again

Never received my $50 order and called multiple times to see what the issue was and no one answered. I also emailed and received a email sent automatically and not from a real person. Never received a text message or email saying my order was delivered. Absolutely garbage company.

I ordered $80 greenery and received a succulent as a substitute. I think the customer should get to decide if they want a substitute and then pictures should have to be sent of what the substitute item will be. The item I received is no where close to and $80 plant. VERY DISAPPOINTED!

It's just awful, they ruined the holiday. Yesterday was my wife's birthday, I waited all day for delivery from them to surprise her. As a result, at 8 pm I received an email stating that they would not deliver my order. I made an order 4 days before the holiday. This is the worst experience! They offered compensation in the form of a free bouquet and didn't even deliver it, I'm waiting for a refund! BEWARE!

I'm glad most people seem happy with FS. I wasn't. My sibs and I ordered a beautiful bouquet of flowers, some chocolate and a balloon to be sent to our cousin ON HER BIRTHDAY because she had been so good to our mother when she was in the hospital. For some reason FS thought they had to call me before they delivered - I wasn't home and they didn't leave their phone number with my son who'd answered the phone for a call back so THEY CANCELLED THE DELIVERY! I won't ever use them again. It's a once-in-a-lifetime thank you that's gone. Thanks a lot FS. And you didn't care one bit - since it was my fault "for not calling back" you basically shrugged your shoulders and didn't care.

#1 - 7/16/2021, Made the original order, to be delivered to another address. #2, - 7/23/21 - received email confirmation that order was delivered. #3, - 7/23/21 - Contacted Person at address to verify order received. No Such Delivery. #4, - 7/23/21 contacted Flowershopping. Com to find out delivery was not made (as confirmed) #5 - 7/26/21 Contacted Store again (they were closed for the weekend) To Reorder Flowers to be delivered to my address (so I know they arrived) #6 - 7/27/21 received email that they can't fulfill the order, and wanting to know how I wish to proceed. This was a funeral arrangement that now I have to go and purchase on my own, because I now have to make it happen for tomorrows funeral. TYVM for your unprofessionalism. They may have good reviews from others... Mine was a disaster

I should have read reviews first.
I have a dispute filed with credit card company. They billed me and NEVER delivered flowers even AFTER they told me delivery was not made on day requested but would go out the next day (TOO LATE for event)

The only time you can get a human to talk to is when placing order. Beyond that, there is NO customer service and you cannot even get delivery confirmation assuming they even delivered it. It is a foreign owned company.

I am extremely disgusted with what happened.

When I had placed the order the lady helping me had told me that my order would go out with no problems by 6pm. I paid extra for the shipping to make it happen.

Hours later I get a call saying it would be reschedule for the following today. When I had called to ask about why this was happening a very rude young lady told me the original lady helping me had no authority to do so in a very rude tone. She has no empathy for our situation and as to why the flowers needed to go out today. FYI when I placed the order of there was a maybe I would have passed ordering with your company, I would had made sure that whatever company I ordered from would have been able to confirm they could do so. Not only was the representative rude she then hung up on me when I had asked for a supervisor. I have no idea if she refunded my card or not.

Lastly, these flowers were for a person who had lost their son. Hence the importance on sane day delivery. I will never use a company who hires people that are this disgustingly rude, and have no empathy for what people are going through. I hope you understand that how horrible of a experience this was. Needless to say she never got any flowers today. I was told too far after the order was placed so her day could not be made.

Bought a nice bouquet and paid for early delivery. Flowers hadn't arrived and I was told they'd refund my early fee and they'd arrive later and before taking any other action they'd call or email. Long story short they cancelled the order, never notified me and I had to scramble for grocery store flowers. Highly disappointed. Avoid.

This company is horrible! My first time I ordered flowers from this company was for a funeral and they said we received them and we never did! For a funeral! Do you understand how embarrassed and devasted we were when our flowers did not show up for our loved one who passed? Called them a million times to be hung up on and never received our money back. Literally talked us in circles.
Tried a second time to give them another chance for my best friends birthday and the same thing happened.
I must have been calling them for over 3 hours now and no one is available. If I try to put in a new order they pick up though, weird how that works.
Don't believe them when they say same day delivery, it's a load of crap! Worst customer service. No one answers.
Worse flower delivery service eveeerrr!

On June 24, I ordered an arrangement picked from there large catalogue of floral arrangements
Shorter, mainly purple and shirt square vase.
I had a huge selection but wanted purple and this arrangement.
The arrangement received was nothing like the picture! Complete opposite in fact.
In the fine print it says if the florist doesn't have the exact supplies the witll alternate with similar higher value items.
That's great but should still be similar shape snd colour etc!
Why don't they just put on their sure, order flowers, we pick the colours, arrangement, vase, shape etc
It's a surprise what you will receive! Because that's what they clearly do
I will not waste my money again. The quality of flowers were ok, but nothing that I wanted. Colours thst I don't like etc
I did send an email to company and they said the florists did a similar arrangement of what they had on hand lol
Buyer beware

I ordered the DELUXE sunflower arrangement because they are my mother's favourite flowers and no sunflowers were included! It was mostly daisies.
How they classified it as deluxe, I don't know because the actual arrangement looked smaller than the photos on the website!
In addition, nowhere on the website does it state the prices are in U.S. funds so the total was much higher with the exchange rate!
Needless to say, I won't be ordering any more flowers from this website.

Failed delivery of special items for parents' 64th anniversary - and alleged delivery and proof. Not received. Not delivered. Not happy. Go elsewhere to get your special occasion deliveries done professionally.

I will never purchase a product from this company again. They safeguard themselves on product availability saying they will substitute if necessary with equal or greater value. Then when the product is delivered with less value they throw the safeguard in your face and give you 20% off. NEVER EVER DO BUSINESS WITH THIS COMPANY!

Buyer beware. They do not deliver as promised. They will substitute flowers other than what you ordered. I ordered flowers for a customer and they sent some garbage ugly looking mums vs roses. The initial Rep agreed they looked ugly. I was embarrassed to say the least. They offered me a 25% refund. Try telling that to my customer. As you can see I am totally disgusted with this company. I offered to settle my grievance for 30% which they declined. They have no business sense what so ever, The difference between 25nd 30 parent is a few dollars. They would rather have an irate customer vs satisfy amicably. Read their fine print which is buried in the website. They do not guarantee customer satisfaction. Do not do business with this low life company. Go to 1800 flowers- you will be happy you did and you will save yourself a lot of aggravation.