FlowerShopping

I had ordered flowers for an elderly friend of mine who had lost her beloved pet. I had ordered what I thought was going to be a beautiful bouquet of flowers. The day after my order late in the afternoon, when I hadn't heard anything about my delivery, I had called Flower shopping to find out about my delivery status. It was right before 4pm and I was told the driver had until 7pm to deliver the flowers but I would receive an email when they were delivered. A little after 5pm, I received an email saying my flowers were delivered. I waited awhile and never received a call from the recipient, so I called her. She all over outside and no flowers.
I called Flower shopping and they started to tell me there were issues with my delivery. My question was then why did I receive an email stating they were delivered when they weren't? I have no explanation. So, over a week ago I received an email stating that my order was cancelled, and a refund would be issued and the customer service rep I spoke to (Ricardo) told me I would receive an email when my order refund was initiated. After a week and no email, I called back and spoke to BeBe. She told me it could take a few weeks because of my banking institution, which I can tell you my bank puts through transactions refunds etc as soon as they receive them. I asked BeBe if a refund has been initiated, she said I can email customer service…. Well isn't that who you are? I asked to speak to her supervisor, and I was told because of covid there is not a supervisor there. Ok, how about an email or a phone number, no I need to email customer service. Bottom line, I'm still waiting on my refund. If I was smart and would have read all the negative reviews on the internet (see google, complaints board and trustpilot), I would have never ordered from a company who has such a bad reputation. Now I'm battling trying to get my $58.00 back. Seriously, this company needs to be shut down. Don't waste your time or money; it's not worth it. Beware of the reviews on their web site too. Funny how they show good reviews but everywhere else, not so much.

I upgraded my flowers for my wife and the picture shown which is said to be the cheapest option looks twice as good as what i recieved. I added a bear which was the biggest one for 35 bucks looks like someone won it in a claw machine. 130 bucks for something i could of paid 10 bucks for and a 5 dollar stuff animal with inflation prices. This place is a joke. I have never paid more than 70 from pro flowers and have never got something that looks this cheap. Not even roses and i spent 130 for 18 carnations i got robbed.

My order was delivered to my recipient completely different than what I ordered. It worse than the grocery store flowers. When I contacted them via email, they sent me a very rude email telling me that it's the substitute policy and that what I agreed. So they are not doing anything about it. They said the substitute policy mentions if they don't have supplies like in the picture of the order, they would substitute the equal or higher arrangement. Told them that their substitution is nowhere close to the equal or higher. I order the Deluxe Beautiful in Blue and they send me this.
Do not order anything from them. They steal your money. Customer service is very bad.

On a Friday morning, I put in a flower delivery paying for same day delivery and "rush" to be delivered before 4pm. I get a message after 5pm that day saying they had failed to deliver the flowers. So, I set up for it to be delivered tomorrow morning. Saturday at 12:30pm I get a confirmation email that my flowers had been delivered. However after messaging the recipient, I realize they have not been delivered. I call customer service asking about it, and I get met with a sarcastic, "Sometimes they send a delivered email when it's still on the truck". Okay, they sent me that "delivered" email over an hour ago and it's still not delivered? For paying an extra same day and rush price, I would think I wouldn't have these issues.

I would leave a negative star review if I could. I bought a very expensive flower arrangement that was to have a yellow round happy face mug. Instead they sent a white mug with black ink on it that ran all over the place when it got wet. This is a flower arrangement with water mind you and a mug that is meant to hold liquids!
Recipient was very disappointed. I can send pictures to anyone interested.

I ordered flowers from them the first time. They had that they could have flowers delivered to my daughter small town for her 40th birthday. The order was placed on Friday for an additional fee was to be delivered Saturday.
They were not delivered and I thought ok they will be delivered Monday which is the day of my daughters birthday. Called to check on order Monday, they lost the order and the only solution offered was cancel order.
Do Not Use This service.

My grandchild was born and I sent the deluxe package of flowers
with 3 baloons. I got a small version of flowers which didn't look like the picture and 1 deflated baloon with a big hole in it. Don't ever order from the place.

Don't even bother using this website.

Ordered my fiance a premium bouquet of flowers and paid the extra $5.95 for the guaranteed before 12:00pm delivery. Got a call around 3:00pm that they wouldn't be able to deliver the flowers.

With the conversion from American to Canadian charge and refund on my visa, I'm sure I will have lost money for a service not even rendered.

The picture of what was advertised for a new baby arrangement was vastly different than what was delivered. The color scheme was not even the same. The arrangement that I ordered was described as having "Dazzling white spray roses, happy yellow miniature gerberas, light blue delphinium, white waxflower and light blue organza ribbon" -- what was delivered were large white roses, gigantic yellow gerberas, and blue irises. NOTHING like I ordered. I also upgraded to a deluxe order -- the arrangement that was delivered was smaller than the "as shown" arrangement on the site. Please don't use this site to order flowers!

The phone number they give you for customer service us useless. They guaranteed to have the birthday gift I ordered delivered by 3:00pm. I paid extra for same day delivery as well as rush delivery. I placed the order at 10:13am and they called me after 5:00pm to let me know they A. Didn't have what I ordered in stock. B. Couldn't deliver it today. WTF?!?! Why couldn't this have been figured out hours before? Then when I try to call to get a hold of someone, during business hours, nobody is available and you can't even leave a message. Absolute trash company.

Horrible service. I ordered well in advance to make sure I would get the flowers delivered for an important day. I heard nothing about delivery updates in the days leading up to it, then on the day I needed them they said my order had been cancelled because they can't deliver to the area (Vancouver, BC). Hopefully I'll get a refund but I'm infuriated that I wasn't informed of the cancellation until the day I needed them delivered. Horrible company don't order from this website.

***After everything I read I expected nothing come from my complaint. However this morning I received a very genuine apology. They agreed the substitution was not acceptable or the size of the chocolates. They offered to resend or refund my money. I cannot find fault in that level of customer service. This company uses local florists to fulfill the order and the mistake appears to have been local. People make mistakes, companies make mistakes. This one owned it and did everything they could to make it better. They did not blame the local florist. Kudos *** I ordered a bouquet with a mug so there would be something tangible after the flowers died. I understand flowers substitutions, but if your out of mugs, supply s vase or something similar. I ordered a balloon. I ordered a medium box of chocolates. Over 100 dollars for order. No mug, no balloon, 30 dollars for a 5 dollar box of chocolate. I understand mark up, but this is price gouging. DO NOT BUY HERE.

They insist flowers were delivered but no proof they were. Customer Service blocked our calls. According to them they have a picture of drop off but won't release picture. Please beware.

Worse service ever!

I paid $89 dollars and for you guys to deliver the flowers I order in time and you didn't. The flowers were supposed to be there before 12:00 pm that is why I paid $6.00 dollars more but no, instead the flowers arrived at 5:00 pm then the worse of it all is that you guys didn't even deliver the correct flowers. You guys sent something that looks so cheap that I could have done myself. I also paid for a balloon but you guys couldn't even do that. Very unhappy and disappointed with your service.

Martín

I normally shop at 1800 Flowers but decided to use this company but the presentation looked nice an I thought I'd be happy with my purchase. Things could not have been more the opposite. I placed an order for the Pink Blush Bouquet, Teddy Bear, Mylar Ballon with Print and a Personal Message. The Flowers did not come in the vase as advertised. The flowers were falling off, the Ballon was blank, the personal message was written in handwriting that was hardly legible and if thats not bad enough, we did not receive the teddy bear at all. To make matters worst the delivery person, just dropped the package off at the front door without notifying anyone. This is by far the worst experience I've ever had with a flowershop and would never recommend using this business.

I will never use this company again. I am so disappointed in how this order was handled. The delivery went to the wrong address. Unfortunately, the person who lives at the other address did not do the right thing and call the company to let them know. It has taken 5 days ( and counting) of calling and writing this company to get this rectified and they still have not called or gotten back to me through e-mail. I would not recommend this company to anyone. They do not follow through when something goes wrong.
I will never purchase from them again.