FlowerShopping

I will often take the time to write an email /note to thank someone for good service. I try to think of "bad" service as bad timing, bad luck, hopefully a fluke. This time I am taking the time to write a BAD review. My best friend's Mother recently passed away, she lives in an area where I don't know of a reputable florist. After doing some checking I decided to use www.flowershoping.com to send her 2 arrangements, one from my husband/myself, the other from a group we both belong to. I went to their site and selected the 2 arrangements I wanted sent and put my trust in them to fill them as ordered. The next day after receiving the 2 arrangements my friend sent me photos of them to thank me ( she knew I would want to see what was delivered). While the arrangement from my husband/myself was similar to what I ordered and acceptable, I found the other arraignment was not even close to what I ordered ( and what our group had paid me to send). It was sad, dreary, and MUCH smaller than ordered. To say I was disappointed would be an understatement, I was angry but I was also very sad, as this was to be a colorful basket full of difference colors of flowers and be cheerful … this was anything but that. This was 14 days ago … over the last 14 days I have called www.flowershopping.com
5 times and been on hold at least 15 minutes each time … a couple ( but not all) of the customer service reps have been friendly, knowledgeable, understanding and tried to be helpful. And while I understand substitutions are within their right to be made, there were no substitutions made. Just a dull and dreary arrangement with no color at all … day after day and promise after promise of a replacement arrangement to be sent it was now Valentine's Day and I knew nothing would happen, I even gave them 3 days AFTER Valentine's Day to make it right, still nothing, they NEVER followed up with me at all … On "day 9" I couldn't get thru on their phone number at all, the recording just said to "call back another time" and this was during their stated business hours ( I am thinking too make complaints from Valentine's Day) so I wrote them an email … only to hear back that the florist they used refused to replacement the original arrangement ( btw this florist has AWFUL reviews and I asked www.flowerhsopping.com WHY they continue to use them with all their bad reviews) I had been told once the original florist confirmed they would NOT be replacing the arrangement they would give it to another florist to replace, now they are saying that is not an option: Dear Denise,
We had advised we would request a redelivery from our outlet and unfortunately we have confirmed due to availability and the valentine's holiday they are not able to redeliver the larger size. As we cannot complete a redelivery we are able to offer the difference in sizes. Please confirm.
Their offer, the difference in sizes of arrangements, $13.50! This arrangement was over $100.00 and their offer was for $13.50 ( btw, this offer was made 6 days ago and even that minimal credit has not be given!)… I advised them that if a new arrangement wasn't sent within 24 hours I would have no choice but to post a bad review of their service everywhere I can … so that is what I am doing … I am attaching 2 photos, one of what I ordered, 1 of what was sent … you can decide if I justified in my lack of satisfaction… All I can say is I will NEVER use or refer anyone to www.flowershopping.com - you can decide for yourself!

I ordered flowers for delivery on 2/11/22 they never arrived. I have sent an email also called many times to this company. They do not return any of them. Do Not order from this Company!

No communication until after the funeral that they were unable to fill the order. Do not trust this company. We were absolutely mortified. My husband had no floral representation of our family because of this awful company.

I understand the need for substitutions. However, what was delivered looked like a mismatched untrimmed bush. I sent photos to complain and they said the flowers are fresh and healthy. No offer tondeliver something acceptable. I am so embarrassed my friend received this. Pictures below. The first photo is what I ordered, the other two are what was delivered.

I ordered flowers for my father's birthday. Had the agent check to make sure arrangement was available and would be delivered same day. I was assured it would be. I received message at 3:30pm that day that it was not available and could not be delivered. I was told to email or call. I did. Went into the circle of doom. Finally next day received a call that was very apologetic and that they would deliver same day. Got email next day that they could not deliver. They ruined my father's birthday and they still charged my account. They now say they will credit account but have not seen it yet. DO NOT USE THIS SERVICE.

Paid over $100 on a full beautiful arrangement for Valentine's day definitely didn't receive the quality or quantity of what I order and the flowers are dead the next day the set I ordered was full and beautiful this set has no where near the amount of flowers and it's mainly greenery and dead droopy and when I contacted them they only offered 15% back everything aside they also didn't deliver the stuffed animal I added on this place is a total scam

I was going to buy flowers for someone who lives two hours away, I googled their city and flower delivery and it took me to flowershopping and it even said Oshawa in the google search title.

After filling out their address (and never mine) it said it would be $60 and I was like whatever and when I choose to pay with Amazon Pay I was charged $80 CAD to my card because apparently it was USD? Ridiculous. And I paid $5 rush fee and it got to MY HOUSE not their house 2 hours away SEVEN HOURS late.

I basically spent $80 for a $40 thing of flowers to get delivered to my own house even though it was set to a different address (but Amazon Pay automatically changed it to my address) and they will not refund me or anything.

Horrible experience

I believe this company to be fake. I paid for same day delivery and three days later, nothing. I have tried calling customer support and no answer. I have also sent an email and got an auto response. This company owes me 100 dollars.
I will report to the FTC tomorrow.

I do appreciate that the company managed to deliver what I ordered at the appropriate time and my purchased was well received by the recipient. However, I was not impressed by their misleading prices in USD. I was unaware that the prices were in USD. My perceived $86 CAD purchase turned out to be over $110 CAD. The website does not have currency or currency options listed, nor does it have an option to show local currency (I will make a note here that if there is something on their website regarding currency, it is not readily viewable or accessable or visible. Most reputable website have currency in the top corner or their website or their website has country flags, or currency indications). I did a web search for local "Canadian" florists that deliver and it appeared like their website/company was Canadian. The link to their website had ".../Canada/..." in the link, which would suggest that the organization was aware that I was a Canadian customer and I should be viewing prices in Canadian dollars. I find that their website is very misleading with regards to currency.

Paid EXTRA for same day delivery... got nothing... this outfit is one step above scamming! No phone numbers and they dont answer emails... Disgusting joke this is

They sell a bouquet on their website that they can't actually offer. Instead, they send what they consider to be equal value based on their policy. Even if it looks nothing like what you wanted.
I paid for a DELUXE version of the yellow Lily Topiary arrangement for my sister's birthday, but turns out pink and white in a white plastic vase. It has no resemblance to what was ordered. The balloon is nice but it's extra.
The card was hand written with child like calligraphy. The word birthday is split on two lines. No effort there.
Paid $16 for delivery to have the flowers left on the porch in freezing temperatures. There is damage to the roses. I wrote on the special instructions to place them in the unlocked garage access on the porch.
After contacting the company via email, they DO NOT address the card problem or the delivery on the porch and only repeat their policy about them being equal value. I am unable to speak to a person on the phone about these details (only once in the beginning they said to write an email). The emails repeat and say the same thing about the policy and that I get 15% off the price of the flowers($10). I paid 94$ for something I would have NEVER purchased! Refer to the pictures and compare what I got and what I ordered and you'll see what I mean.
It's too bad, they seemed like a good company.

My boyfriend ordered me flowers for valentines day last week to make sure I would get them on time. It is now the 15th and I have still not received my flowers. They have terrible customer service and when you try to call there is no one available to answer. We will not be using this company again.

Order flowers for Valentine's Day(2. 14. 22). I had a bad feeling from the very start as the site gives no tracking information whatsoever. By the time it was 6:40 pm on Vday, I called their phone line with my confirmation number and the system simply says, "Your current order is in good standing and you'll only receive a message if changes are made". So that was obviously zero help. As I was taking out the trash, my phone buzzes and I see a email notification saying my flowers have been delivered at 6:58 pm - except I'm literally standing on my sidewalk taking out the 4th barrel. No delivery truck of any type had been down my street. It was clearly a false confirmation email. I checked my neighbors porches and nothing to be found. I'm not sure these flowers ever existed in the first place. I've spent 1 hour and 25 minutes on hold so far today without any type of response. At this point, I have zero hope of any type of refund. I would recommend to avoid, avoid, avoid.

I'm all my time buying online products, this company indeed is my worst experience ever! This place makes you pay for an item and don't deliver the product can you believe this? I recommend you run as fast as you can to another flower online service! They are so disappointing if you want your loved one to be happy RUN ‍ from this site not give it a chance at all it must be one experience that's what I thought the reviews on this company is correct! There horrible and then there's no one in customer service to assist you only in sales to take your money RUN! I repeat RUN!

They will take your order and your money weeks before an event and then the day of email you that they are canceling. Horrible!

I can't believe that this site charges US dollars for Canadian purchase. What a scam. Total ripoff! Beware!

I never received my order of blue hydrangeas. They were $75 and they are six days late. No phone number is provided on their website for customer service.

This is not what I expected for a Premium order of flower for the Cupid's Creation by Teleflora, that I paid $188.96 for. As you can see by the pics that I have included of the delivery, it looks nothing like or is closely similar to the order that was replaced. It looks like it was thrown together with leftover flowers or bought at a gas station. I'm highly upset and disappointed with the end result that was delivered and I will not be using your service again for my flower needs. As, you can see by the pictures attached it only has 4 big red roses, 2 big pink roses, 2 stems of pink spray roses and 2 little stems of white spray roses and greenery that thrown in all over the place. And again I paid for the premium order for $188.96 and this is what I get. To me this is a disgrace and a poor representation of a Teleflora design. Also, I would like to say that I will be leaving a very negative review of this order on your website and will not be recommending your site to anyone for future orders.

They have misleading service about flower delivery schedule and communication with customers. I ordered some flowers for someone. It was delayed to the following day, but most of all they still did not deliver the following day yet sent me an email that it was delivered after talking to the recipient. After back and forth with the worst customer service and a lot of hassle, never got delivered. I asked for a refund and again after back and forth they made pay for delivery attempts and lied saying that recipient declined flowers ( which was not true). Avoid at all