FlowerShopping

I spent $100 for a beautiful arrangement of dusty pink roses and yellow lilies in a pale yellow vase- the picture of elegance. What my mother received was bright white flowers with red berries stuck in them in a Kelly green vase. When I complained to the company, Lisa in customer service told me that it is their policy to make any changes they want to your order and that they would not refund me despite the fact that there were zero similarities between the picture of the arrangement I ordered and the one that they delivered. Incredible! This is a sham company, do not use!

I included pictures of what I ordered vs. what was delivered.

Don't order from flowershopping.com if you need it delivered promptly and on the day you choose. They failed miserably with my order, so don't expect much from them that way the disappointment won't be so great when they're late with your order as well

I ordered flowers to arrive to my Mothers house a day before her birthday from Flowershopping.com. On her birthday she informed me she did not receive the flowers. After I emailed the company about my order they responded indicating there was a problem with my order however at no point did i ever receive any indication that there was an issue until i complained. They told me i needed to provide $32.06 in additional funds as the only provider in the area was out of network. I told them they should cover this cost as this was their error but they refused. A responsible ethical company would eat the cost of their own errors to preserve a customer but they had no interest in that. I will never use this site again.

Do NOT order from thus company. Luckily I have great customer service from my credit card company... I was notified by the bank of fraudulent charges of over $400 as well as the charge for the flowers. I received a "delivery notice" email stating the ordrr had been delivered but we never received anything. Good thing my bank was on top of this and immediately cancelked payment and my credit card. Hopefully these guys won't catch anyone else!

I ordered flowers for my bosses bday. Day 1 they said it was delayed due to zip code. I gave them the correct one. So then they called and said they didn't have the butterfly vase but could do a hummingbird. Then said that they couldn't deliver it that day and it would be next day. I get a call the next day that they don't have the hummingbird vase and that they won't be able to deliver till the next day. So it would be 3 days after the bday. So I ended up canceling at this point. Ridiculous!

This place really blows is what I have to type. What I would like to say is a lot of very bad words. Whatever you do DO NOT place an order with this site. RUN AS FAST AS YOU CAN FROM THIS SITE. I placed my order and the site filled in the incorrect city for the delivery. No problem I called them up as soon as customer service opened, and they fixed the address and assured me there would be no problems with the delivery. They also said I would get a follow-up e-mail confirming the address adjustments (NEVER HAPPENED). Called them back around an hour later to confirm they had the correct address, and I was told they did as they read the correct address back to me. I checked with my wife later that day and she did not receive them. It is not like they were for her Birthday, NOT. So, I called customer service up the next morning and received the standard sorry about that we can do an upgrade if you would like and deliver them today. Guess what they were not delivered. So, I called back today and got we are so sorry and the only thing we will do is try to deliver with no option of a price reduction or any further upgrading or you can get a refund. I of course took the refund because I knew they would not be able to deliver the flowers. So FLOWERSHOPPING.COM thank you for making me have to show my wife the receipt from my order so she did not think I was a jerk and did not care about her on her birthday. Yes of course I did other things with and for my wife on here birthday that is what loving your wife is about.

Canadian buyers beware - this site does not clearly disclose their prices are in US funds - as other sites would have a US $ indicator when you are cashing out of your cart. As such I was unaware it was a US company- Google search showed 'local florist'. Email confirmation did not show in the total that it was in US funds either - until I saw credit card with the exchange added. (and later saw the US funds in the fine print)
Called and the customer service rep was rude- stated it was all over the website and such that is was US dollars - I looked again and it is not. Sharing so you don't make the same mistake I did.

My daughter was happy but I spent alot of money and was kind of disappointed. The balloons were tied to a stick and put in a separate planter, not even with the flowers. Not floating like we have always had in the past. Now maybe the flower shop was having issues and did the best they could with what they had. I say 3 because my 11yr old was happy but I will probably go with another company from now on.

I ordered flowers to be delivered paid extra for Saturday delivery and they never arrived.
After numerous emails back and forth they said they were going to investigate what happened and they'd "reach out" with details. I'd still be waiting if I hadn't finally told them to cancel the order.
Customer service is terrible. Entire thing was terrible. Don't go this route when ordering flowers.

Yesterday I ordered flowers and chocolates for my 89 year old auntie who lives in Saskatoon. I live in BC so I just went on line and found this company. My auntie has water on her heart and has to be on water pills which make her run to the bathroom a lot. Yesterday she didn't take her pills because she was notified by the flower company that a delivery was coming. By suppertime nothing showed up. In the meantime, this company emailed me to say they successfully delivered the flowers and chocolates which was completely untrue. My cousin who lives with her phoned the company and they quickly made up some flowers and gave them to her. She never did get the chocolates or the card. I phoned the company today only to get lip service that they will put in my request for a refund. They are out of California and the lady I spoke to didn't seem to care that I was upset. Never again will I use this company! I am so upset and all I get is lip service!

Do not order from this website. It is a rip off and a scam. They advertise as a local florist, which they are NOT. I ordered a toy wagon filled with flowers that was supposed to say "It's a Girl" on it, which cost $74, and my grandson received a little ceramic duck with a sailor hat on, which had much less flowers in it. I should have been informed if they could not deliver what I ordered. I should have been given the option to have the duck sent or be given a refund. If the wagon was not available at that time, I should have been given the option to deliver the wagon that I ORDERED at a later date. WHY would I want a duck with a sailor hat on sent to congratulate someone on a newborn baby? I was told that it "follows their substitution policy." This is not the same as switching a red vase for a blue vase or something like that. This was a completely different item from what I ordered. I am very displeased with this company and their customer service. I would not recommend this company to anyone. I would give them zero stars if I could.

They completely screwed up my order. Received an email saying it was delivered.
Referenced an order number different than confirmation email. Could not get anyone
On the phone to help!

This website is a complete scan. I spent almost $160 on a Mother's Day arrangement for my mom, but I received a small arrangement, with only a few flowers. I immediately contacted the company to explain that I did not receive what I ordered. They asked me to send in some photos which I did right away. After several follow ups, it took a few months before someone from the company responded. Lisa, the customer service representative was rude and unhelpful. She offered me a 30% refund, citing the fact that I had "accepted" delivery, and therefore, that was the best she could do. I explained that I had not accepted delivery, as the flowers were left in the lobby. Given the size of the arrangement, which at most was worth $50, and the fact that it took months for the company to respond, I requested a full refund. Lisa curtly told me that they would issue me only 30% back and that was final. I would never order from this company again. Horrible product! Horrible customer service!

Had a horrible experience using this company. I ordered flowers for my mothers birthday and shortly after my order was canceled due to them not being able to deliver to her adress. I called and spoke to customer service and they assured me they could change the adress and the flowers would be delivered the next day. The next day no flowers were delivered I called and they said the order was never reinitiated, so whoever I spoke with the day before didn't do what they said. I reordered for the third time (had to pay extra for shipping) and recieved flowers that looked nothing like the image I selected. I had paid extra for "premium" flowers supposedly supposed to have more flowers of higher quality. The flowers I received had less flowers and lower quality flowers than the standard image. On top of that I ordered a " box of chocolates" and received a bag of strawberry crunch chocolate. Customer service was very unhelpful and ended up refunding me 25 dollars of the $125 I spent. Overall was a horrible experience and I would not recommend. It's been over a week and I was still not refunded for the first order they canceled. Do yourself a favor and get Publix flowers you will get the same quality for less money.

Ordered sunny flowers with a "thinking of you" theme for a woman in hospice. Paid extra for a rush delivery. They "substituted" silk flowers and a CHRISTMAS theme. Reminded my friend that she'd never see another Christmas. (oh, and yeah, Christmas had passed.) Refused to give me more than 15% refund despite silk arrangements costing FORTY percent less on their site. I was not asking for a refund on the delivery charge. They were complete jerks about it, and in the end said they would refund 15% and consider the matter closed. I never got a dime. GO ELSEWHERE.

I ordered flowers to be sent to a friend anonymously. I wanted to send flowers but didn't want her to know where they came from. I was flexible on the delivery date and expected to get confirmation when the flowers were delivered. I've never heard back and of course, I don't want to ask my friend because she'd then know where they came from, if they were delivered at all. I contacted them twice and have never heard back. I'm sure they do great work w/ the great overall rating they have but my experience wasn't good at all because I never heard if they were delivered. I was billed and my account debited though. I wish you the best but won't be back. It's one thing to drop the ball but to ignore paying customers who just want to know the job was done is inexcusable. I had to give you one star because it wouldn't go through with none. You don't deserve that star.

S! They say that they are a local store. And that is not true! The roses came already full bloom. I wanted the arrangement to last at least a week. I spent way too much on this arrangement for this to be delivered half dead. I could have gotten a beautiful arrangement from a grocery store at a fraction of the cost and look better then this one. Then when you complain they give you 10% back instead of another fresh arrangement. Awful service!

I have ordered from you many times in the past and never have had a problem you do an excellent job. Once I place the order you are great at keeping me updated. I would recommend you to anyone