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FlowerAura Reviews Summary
FlowerAura has a rating of 2.7 stars from 1,125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 12th among Flower Delivery sites.
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Fraud company which delivers fraud services. Stop cheating customers, your website shows some other flower images and you deliver wrong ones. Your website is deceptive and customer service is terrible. You refuse to refund money despite ruining and completely spoiling an occasion. Not recommended at all!
Hi everyone please do not place your order with floweraura i had really $#*! experience with that website... i place order for birthday cake n flowers n chocolate. Flowers n chocolate is spouse to be order exect mid nyt i pay extra for that n they deliver at 11:00pm... n cake delivery tym was 11:00am to 5:00pm n they delivered 07:30 pm. product quality is poor. Not happy with that...
Dear Himanshu,
We are really apologetic for the mistake that happened by the Floweraura team during the delivery of your order.
We understand that this hampered your celebrations. We take this as a feedback and will take corrective action so an incident like this is never repeated. We request you to please share your order ID via message, so that we can check the mistake from the delivery center.
Please treat this as an exception, and give us an opportunity to serve you again.
Warm Regards,
Team Floweraura
I ordered (Order ID: *******) a flower basket called eternal bliss in Amritsar; however, the basket was not as shown in pic, please be careful.
In addition, the chocolate cake that I ordered was not even close to what they show.
What a waste of money!
Dear Ashima,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. We have your order number and we promise we will get this resolved soon.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
Appreciate the efforts taken and the quick response in changing the date of my order... I'm so glad... u guys deserve an applause. Thanku... God bless ur team...
I had placed an order on this website for first time. N I came to know about this website really late. So I needed some help in placing order today midnight and the time till bookings were accepted was only 4p.m. But thanks to vinay who provided me assistance n helped me place order for today itself. I m happy with the app n support services provided. Looking forward to good presentation, taste n delivery of cake, flowers n chocolates on the occasion of my sister's bday
Worst service
They take money for fixed time delivery and deliver post the committed time and then defend themselves by saying as per our vendor we have delivered your order within the time slot.
If you cant keep the commitment of delivering on time then why charge so much amount for fixed delivery option. Worth less
Dear Divya,
We are really apologetic for the mistake that happened by the Floweraura team during the delivery of your order.
We understand that this hampered your celebrations. We take this as a feedback and will take corrective action so an incident like this is never repeated. We request you to please share your order ID, so that we can check the mistake from the delivery center.
Please treat this as an exception, and give us an opportunity to serve you again.
Warm Regards,
Team Floweraura
I am satisfied with the customer support provided. Missed the time line for placing by 9p. M, but Vinay provided the support for placing the order.
I paid for midnight delivery but the order was delivered at around 10pm.
Hi Pranav,
We are really apologetic for the mistake that happened by the Floweraura team during the delivery of your order.
We understand that this hampered your celebrations. We take this as a feedback and will take corrective action so an incident like this is never repeated.
Please treat this as an exception, and give us an opportunity to serve you again.
Team Floweraura
Pathetic service! I ordered a cake, bouquet and a card and opted for standard delivery (9am-7pm). After my repeated calls, my order wasn't on time. The receiver got the cake after ofc hours i. E., after 7(7:20 to be precise!). It felt like they moved out to deliver it at 6:30 pm. During my first call, they said it will b delivered after 4. On 2nd call, they said it would get delivered before 6. When I called for the 3rd time at 6:50, they had no clue about the order.
Do you guys mean 7 pm delivery when you say your so called standard delivery.
Another issue! I wrote a personalised msg for the card but it wasn't mentioned anywhere. God knows how are they still surviving after providing such $#*! services!
Dear Anupama,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to inbox us your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
Worst company i ever seen. No response after taking orders, They delivered the cake n flowers but this is the worst one ever seen. Before also i placed orders with other companies but floweraura seems to be the worst, how people can recommend them i cant imagine. When i sent them the pics for the flowers n cake they sent, there reply was in city like chennai u will get this type only. Never nver order from them. Lilies were completely damaged. Cake full melted n hard. Seems to be 2 days old. When asked them to take away ur flowers n cake n refund my amount their reply refund is not possible, why u accepetd the things. When i m sending gift to other person how will they know what i have ordered. Simply bull$#*!. Never had such experience with other on line companies. Seeing this kind of service, i am sure that all the good testimonials n reviews are put this own company.
Dear Srinivas,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to inbox us your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
Have asked for help, have been assured. Lets see when its delivered. Otherwise the collection and the price seemed good. All now depends if they deliver the same item and in tge same arrange5 as shown in tge website and by scheduled time. Rest is good, seems ok.
Hey Raj,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
I am in another city and wanted to present one of my friends staying in Mumbai with something. Was searching for many things, but found this site to be the most affordable and easily accessible - Flower Aura. Thank you and your team :)
Excellent customer care. Was able to know about the exact things in no time and with no difficulty. Thankyou so much people well done
I order cake on 16th june from floweraura.
Drastic change in the product which i order, It looks different online then i got.
Moreover not worth spending that much money.
Giving one star because they send cake on time. I know why it was on time because they send random cake which was ready and totally opposite of i order. So go for other websites rather than floweraura.
Dear Rutvik,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to inbox us your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
Vinay's assistance was very helpful not for selection of bouquet but also assisted in payment process, due to some technical issue i lost the payment link, he provided me the link, so it reduce my rework and saved my time.
Hope as chat Process, delivery process also be smooth and in the between the slot.
As of now 3 stars for chat remaining 2 after delivary
Hi Kanika,
Thank you for sharing your feedback. We are glad that you had a good experience with our Support team. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
$#*!ing service and totally a big crap site, I have order a cake but this $#*!ty people deliverd a crappy cake which is worth of 300 rs they charged me 700 rs for a crap thing and the order was not given at exact tym and cake was melted totally and comming to customer care service they are like big basteds they don't have a commen sense when we are saying our problem they are just putting the phone on hold this happens me 5 times I was calling them and they keep on rejecting my call
Dear Varun,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to inbox us your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
Dear Flower Aura,/ Himanshu C.
On the review response you are deeply sorry and are promising to find the solution. You are also saying to inbox order no and email and after sending details your representative is giving this your terms n condition link. Keep this bull$#*! response with you. Its not the first time I ordered something online so please dont give these ******* explanations.
Following is your representative response
Achyender
Achyender Jhanjot (FlowerAura)
Jun 11,1:01 PM IST
Dear Customer,
Thank you for emailing us.
Your exasperation is justified. I also understand that no amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue.
Kindly understand that it was never our objective to hurt your sentiments or create any kind of annoyance.
We would like to inform you that these are the simple images on website so we can not commit you the exact image.
https://www.floweraura.com/terms-and-conditions
Regards
Achyender Jhanjot
FlowerAura
Dear Manu,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to inbox us your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
They spoilt my day. The order is supposed to arrive today but still they haven't confirmed the order till now. Customer service guys are just bunch of illiterate morons. They are so arrogant and they speak like they own the company. In the end my order was not taken, even after I sent them payment confirmation and questioned them why didn't you take my order they responded
" Dear Customer,
We have not received your order so far so we would like to inform you that please wait till payment received with us."
Whats the use if they send the gifts after the birth date? I showed them PAYPAL confirmation, I sent them screenshots. When banks are on holiday like Sunday, how will the transaction be made.! They are only money minded.
Dear Suraj,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please inbox us your email ID used for placing the order so that we can resolve this on priority basis.
Warm Regards,
Team Floweraura
Horrible service. Very bad experience. I ordered some other cake and they send me some ordinary cake with tootey frooti on it. They charged Rs. 350 extra for midnight delivery but they delivered by 10:30. Very disappointed
Dear Priya,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. We have your order number and we promise we will get this resolved soon.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
Worst day of my life u people screwd my day with ur lousy delivery and stale flowers such poor service I wish there was a option of uploading the pic of the flowers u delivered
Dear RT,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to kindly share your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
From the business
FlowerAura: Best renowned name for online flower delivery services here in India. Buy & send flowers, cakes, chocolate bouquet & Valentine gifts across India. Avail Same day delivery of Flowers & Cakes in your city Now!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mudita,
We are really apologetic for the mistake that happened by the Floweraura team.
We tried to call you on your registered number, in order to take corrective action so an incident like this is never repeated. However, call went unanswered. Request you to kindly provide an appropriate time to call you up or share some other number of yours over which we can connect with you!
We will take all possible steps to resolve it soon.
Thank you!
Team Floweraura