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The company displays a mixed reputation, with notable strengths in product quality and timely delivery for some customers, who appreciate the affordability and design of the jewelry. However, a significant number of reviews highlight severe issues with customer service, including long shipping delays, unresponsive communication, and challenges with order fulfillment and returns. Many customers express frustration over receiving incorrect or damaged items, leading to feelings of distrust. Overall, while some customers report satisfactory experiences, the prevailing sentiment suggests a need for improved customer support and reliability in order processing.
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Please don't let this company get away with these unethical business practices! Please file a consumer complaint with the New York Attorney General's office and the Federal Trade Commission and the Better Business Bureau. The only way things will change is if people complain. If you only do one complaint make it with the New York Attorney General's office!
Order finally arrived just before the 30 day returns expiry date. Quality of items reflects the 'low price', cheap but cheerful! Ladies watch and bracelets were acceptable, wearable items.The Moon+back and cat necklaces were very dissapointing and returnable. After reading the companys returns policy i decided to keep the unwanted goods as it suggests that refunds 'could' be a 'timely' waitng process!
Scammed! Thrives! I placed an order which was never shipped. I tried to call but the number listed online is disconnected. I emailed only to receive bogus return emails. Still no shipment. I put out bad Facebook reviews only to have them deleted. I sent our bad twitter reviews.
I'm a single mom on a limited budget. Pretty sad when what you thought would be great Christmas gifts for your daughters becomes stolen money.
Please do not get scammed like me. Avoid this company!
24 HR dispatch a LIE no cancellation facility check out T&C's recipe for scamming and as for 100% Guarantee Satisfaction A LIE! Well T&Cs blow this one out the air PURCHASE at your peril, 10 days no dispatch and refuse to cancel / refund.
I realized when i received the pocket watch that it was not as i thought it was advertised. Small and cheaply made. Should have sent it back then, but it did look cool so i kept it.
Bad choice. It lasted 14 days past the cutoff for refunds/returns and then died. History. Kaput. Now i know it was as cheap as i thought it was.
I will never buy anything else from this company and suggest, IMHO, that no one else should either.
I placed an order on November 8th for 2 bracelets that I still haven't received (coming from New York to Denver), sent emails and keep getting the standard response emails. So if I were you I would do what I did and not only report to the BBB but, like me, the FTC too... FTC is a government operated company that goes after companies that are scams.
I ordered a bracelet in June of this year and it has yet to arrive 5 months later. I have contacted them by email at least five times and been told various excuses as to why I had not received my item. Frankly at this stage I'm holding my hands up to being completely had by this lot.
I ordered 2 pendants of a climbing kitten, advertised on facebook, for my grand daughters, who recently got a new kitten. What I received was absolute RUBBISH. Two pendants, one for a man saying ' I will love you always' another saying 'I love you to the moon & back' (Yuck! Absolutely vomit inducing) I emailed twice - both bounced back. There is no contact phone number. I wrote to an address in Scotland found on an email they sent me saying 'Good news, your order has been sent' No, not good news, my order has not been sent.
Ordered bracelet 3 months ago. Received worthless necklace shortly after order - so they can say order has been received. After countless emails telling me it will be resent I still havent received anything. How is this company allowed to still advertise on Facebook?
I was deceived by the "original" price of $146 crossed out and assumed that selling price of $16.00 was such a wonderful deal for the fine sterling silver jewelry. And I was SO WRONG! The ring appears to be a cheap alloy silver tone which turned yellow just in 2 days! Also, on their website it says "located in USA", however it appears to be CANADIAN company and of course I can't return it to them, because international shipping will cost me more than the ring itself!
I ordered a bangle on Sept 12th It did not arrive, and I had no response to my emails, until I raised a dispute via PayPal, whereupon someone contacted me to say they would 'instruct their UK office to send the item' - something which should have been done when I ordered it. They promised it would be with me within 3-5 working days. It is not. I have escalated the PayPal dispute and will be reporting this company to trading standards. They are nothing but scammers. Stay well away!
I ordered 3 items on 25th Sept, just under £20, alarm bells started to ring when I received no confirmation email but let that go, no sign of any jewelry as yet. I usually do check people's reviews but just this one time I didn't bother.
2 of the items are/were for my granddaughters 15th birthday (love you to the moon & back, & Double birds infinity tree) Don't suppose I will see these items.
Watch this space cause am going to get my money back or my jewelry
I placed an order nearly 2 months ago and have still not received my jewellery, despite their website saying ships within 24 hours, and them apologising to me and saying it would leave in 3 - 5 working days. 10 days later and they have not responded to my last email and no sign of either a refund or my goods being sent. I am not at all happy and would advise people not to purchase from this company, especially as they say on their website 100% satisfaction guaranteed.
NO REPLIES TO EMAILS. NO DELIVERY AFTER 10 DAYS... DESPITE ASSURANCE THAT ITEMS ARE SENT WITHIN 24 HOURS FROM MANCHESTER
UNABLE TO GET ANY REPLY. WILL BE TAKING THIS TO THE NEXT LEVEL NOW AS A TOTALLY UNACCEPTABLE WAY TO RUN A COMPANY.
Beautiful earrings for a great price. The diamond aren't too flasy and they look expensive. Would recommend!
Beautiful neckless on Facebook clearly dipped in silver as the product arrived very quickly but is sadly a cheap alloy. They don't respond to emails and I am one very disappointed customer. Will definitely not buy from them again.
Was stupid enough to order some stuff from them without checking the reviews first. After two weeks there is still no response. Also, the emails they send me are just tons of spam without any information that is relevant, such as a link to my account or a status update on the order. They were kind enough to send me a voucher (GBP 2.00 lol) as compensation for the delay but I doubt I will use it.
Ooooo how I love this little bring! I've been wearing this non stop since I got it. Looks very nice and looks more expensive than you would thing. Great ring!
My story isn't over yet; was the bracelet I ordered... it was way to large... but not only that the material is horrible ad has turned from silver color to copper color within a couple of wears. They sent me a replacement bracelet another of equal price of my choice... same poor quality... DON'T wast your money!
I bought a necklace for my daughters birthday! Lightweight, perfect little gift. Received exactly what it looks like in the pictures. Chain and necklace are well made. Absolutely perfect. She loves it. It really looks nice on her. She has received several compliments on it. Thank you!
Answer: I suggest you cancel your order and immediately (like right now) apply for a refund from PayPal or your credit card company. This is another way this scam of a company tries to hang on to your money without sending any of their junk jewelry to you.
Answer: It took almost 2 weeks for me and I received a discount voucher for the long wait. I had hardly any response to 3 chase emails. The website/Facebook page makes you feel it's a homely company making fairly good quality goods but in fact it's all made in China and you are truly getting what you pay for as nothing I bought was expensive. I doubt I'll use them again but ok for trinkets.
Answer: It did take a little time, but like Patricia C. Said... once you get it you realize that you just bought a cheap chinese peace of jewelry... the photographer did a great job making it look better than what it really is... lesson learned... lol
Answer: AVOID FLORENCE SCOVEL JEWELRY AT ALL COSTS THEY ARE NOT TO BE TRUSTED Just found out that FLORENCE SCOVEL JEWELRY has refunded the cost of the sterling silver bracelet (stainless steel) Via paypal minus the postage costs, no contact with me or message, will never deal with this company again Trading standards will be alerted to the attempted con! THEY ARE STILL ADVERTISING THIS as a sterling silver bracelet but it is stainless steel, they have blocked any me from any further lines of communication AVOID FLORENCE SCOVEL JEWELRY AT ALL COSTS THEY ARE NOT TO BE TRUSTED
Answer: Scovel is not worth the aggravation.
Answer: There is no phone number you can only reach them by email. [email protected] This company sells junk. Everything breaks and all they will do is offer to replace it.
Answer: As most of the rubbish they sell is made in China and comes in a plastic wrapper, I would say no. In addition, they have one of the worst customer service on the planet and if you have a problem they will not deal with it for months. Avoid these people like the plague and go to a proper jewellers that will give you value for money and the genuine article that the recipient will not be disappointed with
Answer: Return it
Answer: Don't expect to receive your order. Its a total scam, sorry but i hope you used Paypal
Answer: Look elsewhere for what you want unless you are a gambler. The either don't get the merchandise, it's junk or if you are lucky you get it and it is decent. I would shop some where else.
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