FloraQueenReviews 854

Totally disappointed. I ordered flowers to surprise my daughter on her birthday. Order placed on the 1 July 2021 for delivery on the 2 July. Still not delivered today the 3July. She recently immigrating to Amsterdam from South Africa. I wanted to spoil her.

I live in the USA and used this company to send flowers and champagne to my wife who is taking care of family in Europe. Spent nearly $140 and they didn't deliver anything.

They blame me for giving a wrong address, but the shipping company shows Floraqueen provided a different non-existent address than the one I provided and that's on my order receipt. It's a scam.

I feel so stupid for not reading all the other reviews from people who had the same experience and explained this company is running a scam. I'm now living the nightmare of trying to raise a Paypal dispute to get my money back.

First they delivered my order 3 days later without any explanation, then when it arrived the plant was dead and The chocolate completely melted, I spend 84 dollars for this rubbish and when I contacted their customer service over and over NOBODY had the decency to reply! They ripped me off and couldn't care less! Don't buy from them they won't back up an order that went wrong, you will be on your own. Disgusting

I paid for everything - my mother didn't receive flowers. They never returned my money. Stay away from this Scam.

I ordered a plant to be delivered and received an email saying that the plants are not available. I emailed several times asking for a customer care number to talk about it and no one responded. At the end, you delivered a bunch of day Lillies in a bag and charged me the same amount. This is the second time it happened. Very disappointed!

The worst ever. I feel bad that I missed the birthday of my aunt because of their ignorance. And until now nothing has been delivered.

I was shocked when I saw the floral arrangement my daughter and her husband received for their 10 Wedding Anniversary. I asked her if the leaves are real. They look fake. She hasn't answered my question. There are 3 lily buds, and a few roses which are much shorter than the lily stems, but not the color, not the arrangement I ordered. Very amateur looking, very disappointing.

I guess although i unscribe they start sending me promo again i ordered two weeks in advance but nothing was delivered. When i look at my history saw the say $#*! last year. This company is a scam

They delivered a plant to Copenhagen without a problem but, in the US, switched an order for a plant on the day of delivery without informing me first or asking what substitute I might prefer. The second US order has not been delivered and the date specified has passed. In my Orders, both US orders are listed as 'not delivered' and 'being prepared by florist.' They make contacting them by phone impossible from their website and they do not appear to have a US phone #. You can only write them a message and hope they will respond. This is unacceptable considering I paid over $200 for the US orders.

Order number ******* did not arrive.! 100 euros of flowers and a bottle of Moet et Chandon Champagne supposedly delivered to a phantom address.! Photo of a door where it was supposedly delivered... Not ours or anywhere near us...
Things do go wrong - it's what the company do when it goes wrong that shows what they are really like or indeed if they even care...

My daughters order has not been delivered as requested on the 12 th of June for my birthday. Very poor to none excisting customer service. No reply on messages! 2 days later no reply and no flowers. Internet is full with complaints. Their Instagram page and Facebook is full with complaints of people who have been scammed. And they also delete the complaints, so they can trick people into buying flowers which are never delivered.

Addition: Today aroound 17u I recieved my flowers, after a several complaints. Talked to my florist who delivered, and they told me they only received the order around 13u, which means, if I didn't complained they probably never would have given the order to my local florist. If you compare with what they advertise, there is a huge difference, but atleast I received flowers.

The flower arrangement looked nothing like the toe photo! The selection of flowers was not even close! The worst scammers!

TERRIBLE SERVICE! THE WORST!

The flowers I ordered arrived to my friend's (who lives in another country) place on the day I indicated and the flowers look close enough like the picture. I was satisfied with the product. The card I ordered with it also arrived.
What I wasn't satisfied with (which is why I only put three stars) is the customer service. The order page to put the address in was hard to navigate, that's why the address was shown faulty. I wasn't able to change it so I wrote an e-mail. When I tried to contact customer service, I never got a reply. It was my first time using a flower shipping service, so it made me very nervous. I only ever received e-mails from the country's post service updates, which put me at ease a little. It's still odd, however, that a website who is so adamant about having good customer service would never reply to my messages. If you want to see your order update on their website, you need an account. But nowhere does it say "create an account", only "log in", which is weird. If you go to "forgot password", you can actually make a "new" password and log in, but that's such a round-about way to do it. It's really hard to navigate and frustrating.
I'm thankful for the flowers that made my friend happy, but if I ever need to send flowers again, I might use a different service with better customer service.

I paid a pretty expensive package (flowers, champagne, chocolate and teddy bear) for my niece 30 (!) birthday. The flowers arrived a day after in pathetic and unprofessional conditions (water leaking, the carboard box broken and all messed up inside). I sent an email to complain I never received an answer... STAY AWAY FROM THESE SCAM!

Be warned. Do not order from FloraQueen. They have yet to deliver my order and have answered none of my multiple inquiries. 80€ later and I have absolutely no idea if my order will ever be fulfilled. You've been warned and you will regret it if you decide to hire their services. A friendly shopper.

Nothing else to say but avoid these scammers at all costs!
The flowers were so poorly presented a real embarrassment..

I just wanted to update, that Floraqueen.com have refunded the money I paid for mothers day flowers that never came.

I ordered flowers for Mother's day on the 27th for both my mom and grandmother. I was told on the website that delivery on the 30th was possible. They mention on the French website as well that delivery is thru local flower shops. Instead, flowers have been delivered 4 days late, have been 3 days in transport, received today only. A few of the flowers look faded, a couple needed to be thrown away. Really really disappointing for a purchase of 100+ EUR. Oh, and flowers are coming from Spain and not from a local flower shop! Really scammy!

I ordered flowers for my mother-in-law's birthday. Not a holiday, they were a day late in delivery with no explanation. I emailed twice regarding the late delivery and they never responded. When the bouquet finally came it was no better than a $20 grocery store bouquet of flowers. I ordered a premium upgrade of flowers and it was a pretty sad joke! I understand that the bouquet can look different due to different flower availability but the quality and volume of flowers should be the same as the picture I ordered from. Then when I emailed that I was not happy with the delivery they also did not respond I have now given them five days to do so. Overall this company is not punctual, has terrible customer service and does not deliver what is promised. The first picture is what I got, the second picture is what I ordered. Don't waste your money on this company.