FloraQueenReviews 854

I placed an order for flowers, chocolate and a bottle of wine for my mother in Portugal to arrive in time her 80th birthday. The order was placed 3 days before but arrived 4 days late. The flowers were already wilting and without water to keep them fresh. Chocolates were melted. The driver made excuses about being busy and not having the time to deliver. When the order failed to arrive on the appointed day, I attempted to contact Floraqueen but had to use their contact form as they do not show any phone number on their website. But despite writing to them three times, a week later I have still not had any response from them, neither an apology nor any acknowledgement to my requests for a refund. I will have to now contact my credit card company. Appalling customer service and will not use them again.

Ordered 3 days in advance, at the last minute recieved an email that the delivery would be delayed, ruined the occasion, the delayed new date also expired without delivery. Don't even think about making an order

I sent my mother a bouquet in Italy and it is nothing like the one in the pictures. Save your money or buy from someone else, their flowers are old and they dont put nearly as much effort into it for 80$ Also sent a card for 10$ and it is just a small white piece of paper.
I wish i read the reviews before i went and purchased but oh well, reading everything i feel lucky it even got delivered!

First order was not delivered, company offer as refund ticket for new order. I made the same order but in 2 weeks price was increased by +4€. Second order was delivered 2 days latsr than requested. Flower shipped by DPD, almost die during 2 days of shipping. Quality of flower absolutely does not reach price 55€, but around 20€ at most... I have no idea how this company can work with this quality. NEVER MORE! See picture what is expected from website and reality what come.

I understand some flowers may not be available and substitutions may need to be made, but the arrangement had been changed almost in its entirety. My mom's favorite color is white and baby pink. The first image is the one I chose. The second image is what was delivered. There was unequivocally no similarities between the flowers i ordered and the ones that were delivered. Spent $100+ to maximise the amount of flowers in the arrangement

Im totally disappointed! Flowers have arrived after 2 day from my friend birthday, were dead in unacceptable conditions. Ridiculously pricey! No vase was provided but paid for!
Card was illegible and completely wet! Awful and horrible surprise, I'm absolutely disgusted!
Don't trust this company. I wouldn't even give a star but I was forced to!

I bought flowers for my grandmother, who is mourning the passing of my 105 year old great-grandmother. I couldn't attend the funeral because eI live in USA and she lives in the Dominican Republic. The flowers are terrible. I asked for a refund and they said "We offer you a discount code for the same amount as the bouquet." They do not even want to refund me fir the horrible quality. I am so disappointed and heartbroken!

Beware! Do not trust the site. It is unreliable & the delivery information provided was full of ambiguities.

I ordered flowers for my wife's birthday and what she received was totally different from what I had ordered. They outsource their florist. What was delivered arrived a day late, the flowers were wilted, the vase was cheap and it looked like something that you can purchase from the supermarket. After contacting customer service, their solution was $15 credit to use on future purchases and a refund of $20 which was a joke. I have attached the photos of what I ordered and what was received. Stay away from this company if you'd like to avoid the disappointment and headache. Their motto "At FloraQueen your satisfaction is our priority" should be discarded because their customer service quality is just like their flowers; junk.

I have delivered from for Flora Queen in South Africa. The flower industry works on very short notice, so I delivered on this side to give a great service, but I never received my payments from Flora Queen. It's been over a year now. They don't reply on my mails anymore. I'll wanted to give them a 0 rating at this stage.
Deur die Blare Floral Art
South Africa

Horrible servicio! Las flores han llegado tarde de la fecha prevista y totalmente podridas y destrozadas después de 3 días encerradas en una caja! Un olor a podrido al abrir la caja que más que un regalo ha sido un insulto! Vivo fuera de españa y quería hacerle una sorpresa a mi madre y abrir un paquete de flores podridas y bombones totalmente derretidos ha sido totalmente insultante! Pague por el ramo más grande de 3 diferentes tamaños y ha llegado un ramo minúsculo! Esto es inaceptable!

Ordered flowers for a specific day which was confirmed on their site. Then it changed to the day after. They 'apparently' then tried to deliver the flowers 3 times but said they couldnt find the place or the person was not home. This is a development that has 24/7 security and office. No way to speak to anyone as there is no phone number, nobody called me to ask where they can deliver. DO NOT USE!

I requested flowers for wedding on a certain date and two days after requested date still no delivery. While they reimbursed my money at my request they created tears sadness on what should have been a happy day for my sister. Not even a apology! D not use these guys for anything

06/14/22 I ordered a bouquet for my wife, for a family celebration, with delivery on 06/17/22.
The bouquet was delivered on 06/20/22.
The bouquet looked cheap, all the flowers were dried up, the vase was not worth the money, the celebration was ruined.
The support service does not solve anything, they sent a discount coupon for the next order.
IT WILL NEVER BE!
Disgusting service, the company does not value its reputation.
I do not recommend.

I ordered a bouquet for my best friend's milestone birthday which was supposed to be delivered on Saturday. It took them 4 days to handover a very mediocre arrangement which was largely overcharged. Customer service was simply useless, I had to send several enquiries before obtaining the unacceptable answer that "none of their florists were available"! My advice: do not use this company!

The flowers never arrived, they say that there was nobody at the adress (lies) they send an empty DHL link so no tracking and they even answer sending a discount for the next time. BIG SCAMMERS

Paid for one bouquet - received another. Provided image - they refused to process refund after some days of emailing.

I ordered flowers delivery for my girlfriend on site. Firstly their system changed phone code at number which I left(the girl has ukrainian number, but she is in Germany). So flowers were not delivered. I wrote them in instagram and described situation and left all contacts. They didn't answer me. I decided to left at their site contacts of my friends who is in same city and has germanian number. At next day they emailed me that the flowers were elivered. I asked my girlfriend and it wasn't
Order is *******

My order was not delivered twice. I wrote to the mail all the time, but no one answered me what the mistake was. In the end the money was not returned.