Floor & Decor

6/26/2023
Danbury store has not 1 tile person that knows anything about tile installations. They watch a video thats about it. Bathroom remodeling, showers do's or dont's doesn't exist. Desingers are in the same boat.How can a 20 to 30year old person give you advice when they never worked in the Tile,Vinyl,Wood industry or Installing or selling mortors, grouts. No hands on experience at all. How about Managers also Asst. Managers! PETER is a person that should never be working their period! Working with the public, should never be. Jason another so called Manager. Can't handle customers ran away from one. I over heard him say i just can't handle it. Total children running this store. Go somewhere else, or do your homework very well on internet before you enter the store. You will get the wrong advice and buy things you don't need. They will make you buy the most expensive items. Over kill.

I found Floor and Decor to be the best value in all types of tile available when designing for interior kitchens, baths, and residential home projects. The pro desk has been very helpful to me with various projects at 3 different Floor and Decor stores. Most notable, Billend at the Nashville store and Trilye at the Port St. Lucie store pro desks. They both have gone above and beyond to help fulfill and order for a new construction project on the Florida Panhandle. Really am hoping that F & D will open a store in that area in the next 12 months. There is, and will continue to be a huge building boom going on between Ft. Walton and Panama City. We need your store and the helpful pros that work for you in that area! Thanks again to Billend and Trilye!
G. McClure
Dayspring Design

I purchased two 31inch vanities and tile on Sunday June 25th 2023 from the Greensboro NC store. Prior to my final purchase the assistant manager and manager assured my husband and I that the vanities were in stock and actually showed them to us. I advised the store that we will be picking our items up by TuesdayJune 27th 2023. Our contracter was scheduled to start our renovation on Wednesday June 28th. On June 27th when we went to pick up our items and we were told that they only had our tile. We were told that our vanities had been sold by mistake. We then worked with a nice lady name Tracy in Design who worked hard to try to make the situation right by saying they did have two 36 inch vanities that she was gonna see if they could just give to us instead of our 31 inch that they had sold to comp for their error and she will call us back to confirm.6/28/2023 we recieved a call from Floor and Decor manager Amy who stated that she located 2 31 inch vanities in Concord NC that is almost 2 hours away she said that's the best she can do for us to make it right is suggest we go to another location 2 hours away and pick up the vanities ourselves. So now we are stuck having to cancel with our contracor and enduring a fee and still no vaniities. This has been an awful exoerience. Instead of Amy trying to make it right she calls and advises us that she was given direction from her managet Alexandria to call us and give us our only options. Floor and Decor could have easily given us the 36 inch vanities to make up for their error but instead Amy was very arrogant and didnt show any empathy for what they were putting us through. Now we are having to reschedule and pay out more money for an error that they made by selling our merchanduse that we actually already paid for. I will never shop here again and both managers Amy and Alexandria need to be FIRED for treating a customer this way!

When I decided to remodel my bathroom I assumed it would be easy and fun. It certainly did not start out that way! After 2 weeks of tile searching in the stores and online, a friend told me to go to Floor and Decor. I said no way it is Orlando and an hour drive. It's worth the drive my friend said. I made an appointment with a designer named Ali Black. When I walked into the warehouse I had an immediate sense that my search was going to be over! Ali met me at the front door with a big smile all ready to help me design my bathroom. Within an hour I had my bathroom all figured out with Shower wall, shower floor and bathroom floor! Thank you Ali for designing my bathroom and making the process easy. And thanks to Samuel and Mykell for being at the warehouse at 7am so my project could be started by 830 the next day. I recommend that anyone looking to remodel go see Ali at Floor and Decor!

Horrible delivery service, my order took a month and it sat in the store for days and nobody would call me to schedule a delivery, nobody answers the phone, you have to chat with an automated virtual answering machine and you cannot resolve any problems or issues with your order, if it wasn't for John Chang a salesperson from onother branch who was sending emails every single day to make them call me to schedule a delivery date i would've never gotten my order. Shame on these people that are not doing their job and hanging up on people when you call, shame shame shame, Sarasota branch is the most horrible store i will never go back there

They will literally deduct up to 50% on returns if you don't have s receipt or is past 90 days. Stay away
12/25/23 there is a new policy in the story that is unprecedented, when you buy tiles in boxes or loose, you will only be allowed to return the item in the same way you purchased it. So if the box had 20, you will not be allowed to return the remaining pieces unless you purchased them individually. Same item, same price, but only returnable in the you buy it. Does not make sense at All.

I want to share my recent experience at Floor & Decor of Pembroke Pines, which was extremely disappointing due to the manager's terrible attitude and lack of professionalism.

I made a significant purchase of tiles for my home, but during the installation process, we discovered several tiles were broken, and some were of a different color than what we had chosen. I decided to go back to the store to return and exchange them, but what I encountered there was a manager with a rude attitude.

When I explained the problem and presented clear evidence of the faulty tiles, the manager became defensive and refused to acknowledge the issue. Despite having the evidence right in front of her, she adamantly denied any responsibility and claimed that it was not possible to make the exchange. Her attitude was completely inconsiderate and unprofessional.

The situation escalated when, due to my frustration, I lost my composure. The manager refused to speak with me directly and instead sent another staff member to the checkout counter to assist me. She even said to her employee, "I don't want to talk to that guy." I was shocked to witness a supposed manager escalating problems instead of trying to resolve them and provide quality customer service.

It is unacceptable for a manager to refuse to speak with a customer and evade responsibility for an evident problem. The manager's rude attitude and lack of professionalism demonstrate a clear lack of leadership and disregard for customer satisfaction.

As a consumer, I expected to be treated fairly and provided with a proper solution to the problem I faced. However, the manager at failed to meet these basic expectations. It is disheartening to see someone in a leadership position unwilling to address customer issues and instead choose to ignore them.

In summary, my experience at Floor & Decor was extremely disappointing due to the terrible customer service provided by the manager. Her rude attitude, refusal to acknowledge the problem, and reluctance to engage with me as a customer are unacceptable. I cannot recommend this store to other customers, as it clearly lacks competent leadership and a customer-centric approach.

On 6/10/2023@ 10:15 in Virginia beach blvd. Store poor service at the checkout because one register open and there's two employee helping One customer and then when they take the next register the employee didn't know how to finish that customer fast and also she had to ask the other register to help her and leave her register and help her and then a third one when he comes to open the register the register it has issue with logging online so I had to leave what I'm buying and leave the store!

I have spent close to $30,000 with this rotten company. They are rude, inefficient and customer service is non-existent. They made a huge mistake on my hardwood floor delivery... Totally their fault and do now will not deliver the lady of my order. I will never spend another dime with these jokers. Go anywhere else.

I am so disappointed in these people the warranty sucks we talk to a guy named Pablo who gave us the bull crap about how the warranty doesn't cover this doesn't cover that so I'm like What does it cover! After the six month paying almost $5000 for there laminated floor the floor Was cheap. The installer told us it was cheap. It wouldn't clamped together like it was supposed to…anything dropped on the floor rip the floor. It was easy to be scratched when they said it was non-scratch resistance please please do not get your flooring from this place it's a rip off we are still trying to get channel 12 involved.

Earl helped me to select my flooring and all necessary materials. He was patient, professional and knew the right questions so I made the perfect selections. He also provided guidance on my paint colors! He deserve a raise and a praise!

Our order was split. After assuring us it was all there. Except for one outstanding lady (Kristy at Ft Myers location, SHE GETS 5 STARS) we would have never gotten our paid for tile. Kristy understood the situation and stayed over her quit time to correct it. She should manage this store. To call this company after you place your order is impossible.

Search 3 months for flooring. Employee Luther took his time and shared his knowledge about flooring enough to satisfied me in my selection. Learned a lot from Luther. When looking for flooring visit Floor and Decor and ask for Luther.

I purchased some wood for a project I'm working on at home, at the Metairie, Louisiana, location and I received excellent customer service from Charell, in the wood department. She went above and beyond to make sure that I loved my selection, placing the order went easy and even made sure that pickup went smoothly. She was full of knowledge about everything in the wood department, and also informed me about the installation and materials needed for my home project I'm doing. Charell had remarkable customer service skills! I will be back and I hope Charell is working when I do because she made my day with her beautiful attitude along with her very professional knowledge about her job.

We bought nearly $800 worth of product at floor and decor in Arvada, CO. We were repeatedly reassured that we could return any unused tile for a full refund. Today when we tried to return about $250 worth of tile to the same place suddenly there's a new rule that you have to bring it back within 90 days. We asked again and again and none of them ever mentioned any 90 day limit.

Find somewhere else to buy your flooring and tile unless you want to get ripped off by the floor and decor thieves

Visited 2 times seeking info on vinyl flooring. I had to seek out an associate. Both times the associate was on phone on personal call. I had to wait for them to speak with me. The first had no knowledge of the product and could not answer any questions. The second never ended his phone conversation. I asked him a question about quality of product in store and he scanned product code for answer then continued his phone conversation. He appeared to be hiding out at the rear of the store until closing time. Unbelievably he approached is 5 minutes before closing and informed us they would be closing very soon. How very sad. It's obvious they do not train associates in customer service. The online website is more helpful than store employees.

Curtis from store #109 was very helpful and knowledgeable. He educated me on the different types of flooring and base boards. Thank you so much for your assistance Curtis. You're the best!

Be Careful when you are dealing business with these people. I spent $400.68 to buy 2 underlayment with my credit card from a store located at Gaithersburg, MD. Later, I returned the products back, but I got only $284.08 refund with a store card which is unfair. I lost the receipt and because of this they robbed my $ 116.60 which is 30% of the total cost. I talked to the store manager, and she told me that she will talk to the upper management to resolve the issue and lets me know the result of the discussion. She didn't call me, anyway. I called her but I couldn't reach her. I also send an email but no response at all. I did not get also good customer service from the manager.