FlipKeyReviews 138

I've been trying to receive keys from flipkey to view an apartment the owner is trying to rent. This is now going on the second week and still no keys. I gave flipkey $2,4000 for 1st months rent and last rent and then the security deposit. This is definitely a scam, I emailed them a thousand times asking if they already shipped the packagae and if there is a tracking number. No response at all but its fine i will be filing a law suit because they have messed with the wrong person.

Friends recommended us try FlipKey and as such we made our first booking to stay in North California for 14 days in June. The process was straightforward and the owners we chose couldn't have been more helpful. Regrettably due to Covid-19 we are unable to travel and our flights have been cancelled. FlipKey and the hosts have been brilliant. With one click of a button we had a hassle free and immediate refund activated by FlipKey and although we were warned that it could take 10-15 days to receive our money, it was back on our bank account within 2/3 days. This included their administration charge. In addition, we received lovely communication from the owners. All being well, we fully intend to go next year and 100% would like to stay with the same hosts if their property is available. It's a hard and horrible time for many so thank you FlipKey for being so quick to resolve. Early indications suggest that it is not going to be nearly so straightforward with the airline with whom we booked flights and car hire.

I just had a wonderful experience with the FlipKey customer service. I've had no issues with them in the past but today I realized I had an automatic payment coming out by bank but it was the wrong details. I was very lucky to talk to Luca, he was such a kind and polite man, talked me through exactly what I needed to do and he stayed on the phone to make sure I had it all completed. It was such a nice experience talking to him and I do hope that if I have an issue I will get the pleasure of getting his help again

First time I used their services, I read these terrible reviews, I had to admit that I had second thoughts about them. After using them, I can say that it's easy to use and I haven't encountered any problems. The payment was easy, everything was smooth.
Now, I cannot understand why then anyone googles them, it pops up bad reviews, when there are websites with thousands of reviews from satisfied customers. This is the reason for leaving my review, I believe that this website's poor rates are UNFAIR.
GREAT EXPERIENCE.

I am a Vacation Rental Owner. My Guest was booked through FlipKey to stay at my condo on Maui. When Maui imposed a 14 day quarantine we moved her dates. Then the quarantine was continued and FlipKey said if I gave proof that I gave her a refund, they would refund both our fees. I sent her a check for the refund and she sent them a copy of the front and back of the check, they are still refusing to refund. I am taking my properties off this site. I do not like my Guests to be treated like this.

This is a total scam! I deposited $1600 against rent, then they ask me for an additional $1000 as a security deposit. They promised to send the documents after I have done all of this. I did all that and now when I had to move, I am out $2600 and no place to stay. And the owner and their customer service both are ignoring me.

NEVER USE THIS SITE!

I am also filing a case of fraud against them. I will spread the awareness wherever possible. I want this company shut down.

Flip Key is a horrible vacation service. They do not provide a 1-800 number for you to call and speak to someone about a refund. They attempt to push you to the owner via website email and the owner encourages you to just hit the cancel button. Upon this action, you will only get HALF a refund. I understand that with COVID-19 there are many things going on, but it is very simple if the airlines you book, has cancelled its flight from United States to Costa Rica during your vacation time, its clear that you will not be in Costa Rica.
Then Flip Key states they can not override their system for June vacations, but are able to override vacations on April 9,2020 that are set for May 1-31. I recommend people to stay away from Flip Key, unmoral practices in assisting customers and getting refunds. Families are not trying to cancel a summer vacation in another country for NO REASON. When Southwest Airlines is not flying by US restrictions, I believe full refunds should be given. Click on photo below from their website. It clearly shows their if they wanted to refund they could, but they clearly choose not. Southwest Airlines refunded my money because they ARE NOT flying to Costa Rica during my vacation time.

The home we booked for our group is on the same street as a mass shooting that recently occurred. My group no longer felt safe at that location so per the cancel policy, I contacted the owner. She took 5 days to respond but said in writing that we could cancel but would pay a fee to Flipkey. Then Flipkey tells me the owner told them she would not allow us to cancel and get our deposit back and that she was allowed to rebook the home to someone else and get paid that full amount as well. So I am out $700 because we didn't feel safe at that home, the owner that paid Flipkey nothing to list that property gets to keep my money and the next person to book the home. Flipkey rep told me that shootings are common these days and this is no reason for them to step in. I even have in writing from the owner that I could cancel and get refunded!

In November, I attempted to use FlipKey for the first time for a vacation in Sanibel Island, Florida in January. Owner promptly accepted my booking request, so I went ahead and booked flight and a rental car. The owner even reached out to me and gave me extra details, so I thought everything was good. Payments are pulled from my account. A little over a week later, someone from FlipKey, not the owner who had originally worked out arrangements with me, contacts me to tell me that my booking is no longer available and asks if I can do a different week, via phone message (their accent is incredibly hard to understand and I had to replay the message several times) and via email. I tell them no via email and explain that all of my other arrangements have been made. I also reach out directly to the owner asking if this is legit. No response from the owner, and FlipKey cancels my reservation. FlipKey offers to help me find another place but I didn't feel confident that they could help me find what I needed. I decide to give it another try with FlipKey on my own and make several additional booking requests on other properties, the owners don't even bother to respond to my requests. It was really stressful being in limbo like that, especially since my travel dates were set and my plane tickets and rental car were non-refundable. It seems that the FlipKey property owners do a poor job of keeping their availability calendars updated, and they don't even dignify you with a prompt response when their property is not available (instead they either just make you wait 24 hours for the booking request to expire, or they surprise you with a cancellation after everything is booked and paid for). In all my years of using sites like Homeaway and AirBNB, I have never had this issue. I ended up going through AirBNB instead.