FlightNetworkReviews 3,975

My experience with FlightNetwork has been extremely frustrating and has raised serious concerns about their transparency and business practices.

I requested a cancellation on June 11, and the agent clearly confirmed that I was eligible for a full refund, with an additional $150 cancellation penalty fee, which I paid immediately after receiving their written confirmation. Despite this, FlightNetwork later claimed my cancellation was never confirmed and even invented a second "cancellation date" that never happened. They also insisted they "never charge cancellation fees," even though I have written proof from their own agent confirming it.

Another major red flag: a company called LookMyFlight somehow had full access to my booking, cancellation details, and even the bank dispute information. FlightNetwork now claims they have "no connection" with them, but LookMyFlight emailed me about my cancellation on the same day and issued the receipt for the $150 fee. This is extremely concerning and completely unacceptable for a travel agency handling customer information.

For months I have received contradictory information, denials, and shifting explanations. My booking disappeared from their app immediately after June 11, and multiple agents told me my refund was being processed — yet nothing was ever returned. Their customer service is inconsistent, confusing, and in my case deeply misleading.

I am now pursuing this matter through formal dispute channels because FlightNetwork has failed to honor the refund they promised and confirmed in writing. Based on my experience — and after seeing many other similar complaints online — I strongly recommend booking directly with airlines and avoiding this company entirely.

Yesterday I helped my daughter attempt to book tickets on your website twice without interruption, but each time an error occurred during payment. Ultimately, the final price was CA$100 higher than my original booking—all because of these inexplicable pauses and updates. I ended up paying 14% more than my initial reservation. Under these circumstances, I could easily have chosen another booking channel.

The one star is for customer service. Both bookings failed, yet my credit card shows the charges were processed. I called customer service, and the signal was terrible, but she still patiently explained everything. You should be proud to have such customer service, but you should be ashamed of this price trap.

I thought I was booking directly through Icelandic Air, and didn't notice I'd been taken to the Flight Network website. Branding colors and fonts are very similar, and I'm sure this isn't an accident. I realized my mistake in less than five minutes and called to cancel. I also requested that I be reimbursed for the $88 booking fee since 1) the booking was only made 5 minutes ago and 2) being transferred to them felt very scammy. I was told this wasn't possible. I'll be disputing the charge with my credit card company, but please note, even without the $88 refund, the tickets were less expensive when I booked directly with Icelandic Air. So not only is Flight Network being sneaky as they divert you away from the Icelandic Air website, but they also charge more for the exact same seats.

Search for Easy Jet produced a large font for Easy Jet thus thought this was Easy Jet website.
Upon finishing... shocked did not give me confirmed tickets... instead - gave me email saying the "to wait for us to confirm your booking with the airline. This process usually takes a few minutes, but in rare cases, it may take up to three days... once your booking is approved... WHICH MEANT I HAD NO BOOKINGS YET. Then realized it was a third party agent... WHEN I DID OPEN UP MY ETICKET... I WAS SHOCKED BY THE TICKETS WERE FROM VOLOTEA not EASY JET!
Only able to communicate by chat - who told me no refunds or changes

I purchased a flexible tickets but was not allowed to make last minute changes due to an familiy emergency and was told it would cost be $889 to change the departure date. I asked on their chat and then was told it was over $900. When I asked on final time it had ballooned to $1021. I was told it was ANA's charge but ANA was offering tickets for $900 so paying the difference would have been around $250 which was understandable. But I was told at each contact the price was for a new ticket. Why buy a flexible when the route did not change... no carrier change... and only the departure. Return flight had no changes. I am reporting to ANA and also BBB and anyone that has anything to do wiht oversight. In fact the customer service number also handles other online companies.