Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to issues with order fulfillment and inadequate customer service. Many customers report never receiving their orders, receiving incorrect items, or facing difficulties in obtaining refunds. Complaints highlight a lack of responsiveness from support, leading to frustration and a sense of being misled. While there are occasional mentions of successful transactions, the predominant sentiment reflects disappointment and a warning against future purchases, suggesting a need for the company to improve its operational efficiency and customer service protocols.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
After reading all the reviews I was very nervous… But I'm not disappointed at all! My shoes arrived from Honolulu extremely quickly (quicker than expected) and they are authentic and look amazing!
I ordered the red thunder 4s, which took a month to arrive! They are very clearly fake. My jordan logos look a mess, and the bubbles are red.
Maylin was the most helpful sales associate! She's super informed with stock & went out of her way to help me out! Awesome experience!
Received fake cheap shoes from China and then refused a return / refund.
HUGE SCAM, please don't waste your money
Ordered a pair of sneakers with ample time to have them by a certain date, get them a couple of weeks later and they are wrong. Not the wrong size. The wrong shoe in total. A mistake that shouldn't be made of you are scanning a barcode on the box to keep account of your inventory. Anyway I reach out via email to fix the situation and I'm very calm about it. Asked if I can exchange the shoe or drive to the Ny location to fix the issue, I am asked for several pics before anything. Keep in mind I never put the shoe on my foot. And the emails in take about a day apart just for a response smh. Long story short I was told that I can not bring the shoe to the store to return or exchange them... horrible customer service. Do better...
At first I saw 214$ for my size then I went to paid and add 30$ shipping so total 244$ then I just paid and saw -313$ on my acount but I paid for 244 and realised the price was on US$ And in CAD$ it's suppose to be 307 so they stole 6, sum somewhere then I paid because I really wanted the shoes and telling myself it's not that bad and during all that time I knew that I would have to pay imported charge generally under 100$ then boum again saw it's 168$ finish to481$ the shoes... never going to buy from them everrrrrr (fell just go to your city shoes shop would be less expensive even if you don't found the one u won't.)
I order a pair of Nike dunks, they claimed I'll receive it in 5-7 business days, it's been 10 days now and my package is stuck in Belgium for 6 days already. Now it's the blame game. I never wanted to order from a company over seas, but a company here in the United States. Once they get there money it's forget about the customer.
They will not send you the correct shoe size. They will scrutinize & want 20 pictures to verify you have the incorrect shoe size when you want to return or exchange the incorrect size. But wont take time to make sure you are receiving the correct size. The flightclub authenticators change the shoe size to what they choose on arrival! Horrible company. Stoill waiting on a return label or exchange its been almost a month with the slow $#*! communicating they do!
Don't order from this company read reviews, they are doing bait and switch and sending baby infant size shoes instead of the regular size and sending fake air Jordan sneakers. Then they claim all sales are final. Beware, I made the mistake of not looking at reviews and I got burned like everyone else. I even took a picture of what I ordered and they claimed that that picture I took when I finalized my order was not what I ordered. They had sent me a fake 2 month old baby shoe size 6C instead of the women size 6 adult I ordered and it was a fake on top of that. I put a picture of the sneakers next to pencil so you can see how small the shoes are.
Got these as gift to self. Spent over $300 and they stink so badly. Upon open the box the formaldehyde hit you so hard in the face you have to hurry to close the box to get away from the smell. They took forever to get here and then to lie and sell these as real. This site is a joke. These shoe were made somewhere else but not a Jordan factory. Sadly I'd ordered another pair before getting these and I'm returning them too. I'll NEVER RECOMMEND NOR PURCHASE FROM THEM AGAIN. I VOW TO EVERY TIME I HEAR THEIR NAME TO SHARE THIS EXPERIENCE. I'M SO DONE WITH THEM.
I bought a $250 pair of sneakers! First day I wore them the soles starting falling off! I sent photos and requested a refund but was initially rejected but they would resell my defective product to another buyer! Finally got a refund approval but went I sent the shoes in they rejected my return and again offered to resell to another buyer at original price! This company is all about profits not the customers! Be afraid, very afraid!
I order the new Jordan 6 Retro UNC release date march 5,2022 and never recieve the shoes or shipping status and or refund now I've order from them before and didn't have a problem and those shoes were a birthday gift i'm very disappointed in the Company, and The Seller for the unprofessionalism that I recieve i may or may not never purchased from them again... I can't add proof because I'm on my job computer but my order num is #*******
Fight club sells fake J's. It wouldn't be so bad if they priced them as fakes. Do not buy from here!
I recently purchased Nike Vapor Maxes through this site. This was my first time purchasing shoes from them, so I did not realized the flight club tag was necessary for returns. I thought it was just a branding tag to confirm the shoes came from flight club. I cut the tag off intenting to wear the shoes that night when I noticed they are 2 different color. I thought I was going crazy like maybe it was the lighting in my house or from the flash, but this discoloration was NOT my fault. Anyone in there right mind can see these shoes do match. The merchant refuses to take them back and give me an exchange or a refund! I spent $246 on defective shoes that I now have to keep because the little cheap $5 tag was removed. Since when do shoes have tags anyway? Usually it's the box and original receipt to return shoes at ALL other shoe stores. They have completely lost my business and I will never shop here again! Do not trust this site!
Hi guys so I ordered from flight club and ordered the womens laher lows and let me tell you do not order from this company. THANK GOD I did afterpay, the smart way to deal with this company is to do it through afterpay, they will not get any money from me bc I deleted the card that actually works from the account( have to do this step or they will pull from the one that's working) I told them I will not be scammed for fake $#*! shoes. I advised afterpay to stop doing business with them I literally contacted afterpay. They will not scam me for fake $#*! shoes. How is this company even still in business I think the only real shoes are in the store bc actual sellers and whole sellers put those shoes in store and smart $#*! people who walk up in these stores are quick to yell out "FAKE" and they'll be embarrassed. The ones that are online are not real so do not order from them, how is one shoe one date of the make the other another date of the make. Let's help eachother out. USE afterpay then delete that card they will not take our money for false advertising I work at an online company where I deal with selling and if we ever did this $#*! they would fire us. Do not ever order from this company put in another card and throw those shoes away child. One lady said they offered her $15 dollars as a refund. Are u $#*!ing kidding? We all need to head over to the federal bureau and stop using this company take them off of google and all searchable websites stop being in cahoots with this weird $#*! fake $#*! online selling app, I believe the only real shoes are in store. As you can see in the photo the right is like a size 6 the left is a true 8 but I think they are fake or worn bc why they look like that LOL please be careful y'all.
Just received my order. They are legit and they look awesome. I am very pleased and will be ordering more.
I ordered my Nikes two days ago and yes they came from Hong Kong (Nike shoes are made in China and Vietnam), but they were at my house in Atlanta in two days. I'm not a sneaker expert, but these shoes have a lot of subtle attributes like a composite sole made from recycled rubber, tags sewn into the side, and a sherpa interior, and it is all 100% accurate. I used a damp cloth to see if the colors would run and they were stable. Stitching is perfect. I'm sorry so many people have had a bad experience, but I thought it was worth posting this so that people could see that Flight Club delivered as promised.
I had ordered a pair of panda dunks off the website and they were a bit delayed but they came in like almost 3 weeks later
Trying to return 1 sneaker out of 4 that I bought and it has been a nightmare, no customer support, do not buy anything from this website.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account