Flight ClubReviews 407

So I placed my order on december 12th it took then 8 days to ship my item, I sent multiple emails asking them to return my money bur they never answered it was frustrating and then when I finally got I tracking number 8 days later I went to check it and all they did was just to create the Lable but still had not hand the item to UPS that took an additional two days and when the package finally staterd to move the delivery date Was set for 12 more days which is ridiculous when in the flightclub policy states that all orders will be delivered whitin 10 days after placing the order for me will be 23 days. DO NOT FALL FOR IT. They are just scamming people

Worse costumer service and horribly policy. I never got such a bad costumer service that disrespect people who spent hundreds of dollar in their website. I ordered shoes and realized I got the wrong size only a few hours after the purchase, so I ask costumer service to cancel the order. Costumer service answered my email a day after and told me that they will move forward my request to cancel. 3 days after I get an email that the shoes has shipped. In their policy you can not cancel an ordered after it shipped. At the costumer service they repeatedly told me that they apologize and if I want I can sell the shoes back to them. They had 3 days to cancel my request but they didn't. Then they want you to sell them back the shoes. This is how they make money on customers. Highly recommended to NOT order anything from this site.

My son sent shoes to be sold Through flight club. He sent them perfect with everything needed to sell the shoes.
They were on the market for longer than he anticipated so he had you send them back to him so he could resell them to the original dealer.
Upon receiving them back from flight club he was missing a pair of green shoe laces. We saw the same pair, color and everything, that he was missing on EBay, selling for about $65.
He went back to buy them but they had sold already.

Without these laces the shoes aren't worth what he paid for them.
This is fraud. I've called and emailed multiple times with no help in this matter

I made an order through flight club on the 2nd of September. My order sat in the "Processing" stage for 10 days (about a week and a half) before I personally emailed the company with the complaint of how long it was taking for my order to move along. It is now September 23rd and my order has already had 2 expected delivery days both of which have since changed to some kind of delay message. My item now says "Local Post Office Delay". Flight Club may not be directly at fault for the post office delay but had they shipped my item within the 7 business day timeframe as their site states I would have it by now. I'm beyond disappointed. I'll never order through them again.

I bought my son a pair of shoes from this site paid over $200 for them. They arrived promptyly however... THEY WERE THE WRONG SHOES! Someone at the store had mislabeled the box with their label. The shoes in the box matched the Nike box label but the FLIGHT CLUB label was for the wrong shoes. I contacted customer service (via email because no phone number is provided) and was told that I could ship the shoes back and that the return process was an "extended process" and that only after the return is "cleared" by their company would I receive a refund and at that time it would take an additional 7-10 days to receive my money back. They have 2 other pairs of the shoes I actually ordered and paid for in stock. I requested that they simply overnight me the shoes I paid for with a return label for the shoes they sent and they refused stating they dont exchange shoes because they are a consignment shop? SO WHAT? IF the shoes I paid you for are there SWAP MY SHOES! Dont make my son wait over a month to finally get a pair of shoes from somewhere else! I asked for a manager to call me on the phone and that is when they quite responding to my messages! I will never buy from them again!

If I could I would give them 0 stars! I received the shoes I purchased defective. One of the shoes has a small bleached spot on it where there is discoloration. I dont understand why my item was arrived damaged if Flight club company claims to thoroughly inspect products before shipment, and to make matters even worse I did not receive my receipt with the package. I am a first time buyer, and the customer care given was done very poorly. But I will not be ordering from them ever again!

I would love to give them 0 stars. I ordered a pair of Dunks in US M size 11. I presently own and have owned multiple pair of these the same size and style of shoe. These are at least 1.5 sizes too small, likely knock-offs. Their response ". All sales are final, if you like, open up an account and re-sell them on our site." For reals... they want me to re-sell these mislabled, misleading or straight up fake shoes to someone else?! And you won't return my $ even though you sold me a defective product?!
Horrible...
And my own damn fault for not doing better research.
DO.NOT.DO IT.

I ordered three pairs and received order confirmation emails with the order number. I decided that I wasnt going to buy them now so i called in to cancel it. The first lady asked me the order number and told me that it would take 24 to 48 hours to receive confirmation of the cancellation but with a weird tone of voice so i called in again just to make sure it was cancelled and the lady was just rude talking to me as if i was dumb because the first lady told me it would take 24 to 48 hours. It is not my fault that the customer service sucks and doesnt give you any piece of mind when you talk to them. I work in retail and this is the first time i call in to a place where customer service is just plain rude. For a company that is so good they should focus on their customer service because of this i will never buy or look through it website again. I just did the cancellation so i will wait for the cancellation email. If i do not receive it and get charged for the money then i will talk to a lawyer because from what i see i am not the first person to experience horrible customer service from this company.

Due to the holiday call volume Flight Club haven't been able to answer the phone but its one way that you can get through to them and that is through facebook Messenger quick and fast way I hope this helps someone because I was in that same situation but I got through talk to someone get quick response and the issue I was having is over with so do the math I really appreciate you guys up there at Flight Club for taking care that problem that I was having five star