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Flight Club

1.3

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Flight Club Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to issues with order fulfillment and inadequate customer service. Many customers report never receiving their orders, receiving incorrect items, or facing difficulties in obtaining refunds. Complaints highlight a lack of responsiveness from support, leading to frustration and a sense of being misled. While there are occasional mentions of successful transactions, the predominant sentiment reflects disappointment and a warning against future purchases, suggesting a need for the company to improve its operational efficiency and customer service protocols.

This summary is generated by AI, based on text from customer reviews

service
224
value
216
shipping
223
returns
178
quality
192

We monitor reviews for authenticity

Australia
1 review
3 helpful votes
Follow Dale S.
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I bought 3 pairs of shoes which have never arrived... all my emails were met with responses from a Chinese company and will not refund... don't be a fool and keep away from this scammers website

Date of experience: February 26, 2021
California
1 review
1 helpful vote
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Ordered shoes from my cell using apple pay, incorrect address was auto filled when purchase was completed. Immediately reached out to them about this issue providing the correct address. They stated they could not help before the item even shipped. I asked to cancel and replace the order and they declined that. I called ups to reroute and they said only the sender could do this. I informed them again to please change the address or send to my local ups store so i could retrieve with my ID and they declined that as well. They delivered to the front door of my old address at a student living facility. Would never order shoes with them again!

Date of experience: February 19, 2021
Colorado
1 review
0 helpful votes
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Flightclub=trash
February 15, 2021

Whomever works at flight club or is associated with them should be condemned directly to the deepest depths of hell. Pure theives.

Date of experience: February 14, 2021
Michigan
1 review
25 helpful votes
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Wrong size shoes
February 13, 2021

Ordered a pair of shoes for my granddaughter realized withing 10 minutes I ordered wrong size. They would not let me change size or cancel order. Stole my 146.00 and then their site wont allow you to remove your credit card information. They are unethical SCAMMERS BEWARE dont order from them!

Date of experience: February 13, 2021
Georgia
1 review
6 helpful votes
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Satisfied
February 13, 2021

Just got my university gold 9 in they are legit clean condition delivery process was a little delay which is understandable due to COVID very happy i got the shoes and look forward to doing business again

Date of experience: February 12, 2021
Georgia
1 review
2 helpful votes
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Great service
January 31, 2021

Got my sb dunks in less then a week and they were legit, read a lot of reviews and got nervous but I highly recommend flight club.

Date of experience: January 29, 2021
New York
1 review
64 helpful votes
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Refund
January 29, 2021

I keep emailing them for the refund on shoes they've sent completely damage... I'm attaching pics so you can see it yourself! I am very disappointed!

+2
Date of experience: January 29, 2021
California
1 review
3 helpful votes
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Be careful purchasing!
January 23, 2021

What you think your buying, and what is sent to you are two different things. You don't get to exchange or refund. Paid for a shoes I don't want. Don't make this mistake. Buy somewhere else. False advertising. Taking peoples money and deceiving them.

Date of experience: January 23, 2021
Florida
1 review
7 helpful votes
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Bought a pair of jordans for my daughter she wore them 4 times and they already coming apart this place needs to be shut down... wish I could not give them a star at all

Date of experience: January 18, 2021
Massachusetts
1 review
3 helpful votes
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Air Jordan 1 volt gold
January 17, 2021

I received my order in 2 days and I am completely satisfied with my order. My only complaint was price

Date of experience: January 16, 2021
California
1 review
3 helpful votes
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Was sent the wrong color and cannot get a response to my request for a refund or exchange. BEWARE, they do say that they DO NOT allow returns, however they allege that they will if you receive the wrong item, which is proving to be a problem. Do not buy from them.

Date of experience: January 16, 2021
Massachusetts
1 review
0 helpful votes
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It's now 20 days and the order's still processing. It's either a scam site or their team have the worst logistics and operation

Date of experience: January 16, 2021
Texas
1 review
11 helpful votes
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Wrong Shoes
January 13, 2021

They customer service is horrible and they sent me the wrong shoe and refuse to exchange them. Please do not buy any shoes from Flight Club

Date of experience: January 13, 2021
California
1 review
6 helpful votes
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I do not recommend buying shoes from flight club because they will not exchange them for a bigger size I spent $200 with shipping and tax and can't even wear my shoes because they don't fit very dissatisfied I will never buy from this company again

Date of experience: January 4, 2021
New York
1 review
0 helpful votes
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SCAM! NEVER RECEIVED MY ORDERS!
December 29, 2020

I placed a order on flight club for 2 pair of yeezys. One prices at almost $500 the other one priced at $660. I only received a refund for one. The second sneaker priced at $660 still hasn't been refunded. I've been emailing and still a week later no response. These were important Christmas gifts. Never again will I order from this site. I will be reporting them to the BBB.

Date of experience: December 29, 2020
New York
1 review
11 helpful votes
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DO NOT purchase shoes from Flight Club. My son followed the guidelines of ordering shoes a size larger. When the shoes arrived, they were too small. Flight Club stated that they will not refund his money or exchange the shoes. The misinformation about size is their error. My son worked very hard for his money and they keeping it. You are better off going through the Nike or Footlocker websites!

Date of experience: December 27, 2020
Florida
1 review
3 helpful votes
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Poor customer service
December 26, 2020

It's been a long hole month and I made the mistake of getting my package sent to the wrong address and went down to the post office and they told me what I needed to do and did my part of getting my address fixed but when I reached out to these pricks they kept sending me this bs message that these random people will contact me and they NEVER do and I feel like they are made up names to make you feel like your issue will be resolve. I will never recommend anybody to purchase from this site. If you do only do STADIUM GOODS. Flight club is a joke

Date of experience: December 26, 2020
Indiana
1 review
8 helpful votes
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I honestly have to say I have had nothing but a great and successful relationship with flight club! I have copped multiple pairs of shoes from them, most recently one of my Grails, the Jordan 12 Obsidian, and haven't had any issues whatsoever with any of my orders over the last few years and from my personal standpoint, I would recommend flight club to any of my friends and Family!

Date of experience: December 22, 2020
Vermont
2 reviews
3 helpful votes
Follow Nadia S.
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First off the last reviewer trippin big time we all paid what we had too! Get hooked on phonics homie. Secondly Flight club is GARBAGE. First and last time coppin anything from them! SHOP GOAT OR STOCK X! Foh ordered my $#*! weeks ago STILL hasn't been shipped to me (they were a Xmas gift due in three days). YALL ARE TRASH.

Date of experience: December 22, 2020
Massachusetts
1 review
0 helpful votes
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Delivered on time for Christmas even though they had a little problem with the first item on authentication. Great customer service, responded every time. I was skeptical but now I'm a fan!

Date of experience: December 22, 2020