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Flight Club

1.3

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Flight Club Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to issues with order fulfillment and inadequate customer service. Many customers report never receiving their orders, receiving incorrect items, or facing difficulties in obtaining refunds. Complaints highlight a lack of responsiveness from support, leading to frustration and a sense of being misled. While there are occasional mentions of successful transactions, the predominant sentiment reflects disappointment and a warning against future purchases, suggesting a need for the company to improve its operational efficiency and customer service protocols.

This summary is generated by AI, based on text from customer reviews

service
224
value
216
shipping
223
returns
178
quality
192

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Nanci Elena C.
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I ordered Nike VAPORMAX Flynit 3. Ran small.
I'm. A size 8.5 women and these shoes feel.ans look small like a. 7.5

I called to return and was told that shoes needed to be have a tag attached and it didn't. Have it so I had to keep Shoes

I do not recommend buying here I spent $160
+ and have non-use

Date of experience: May 16, 2021
North Carolina
1 review
0 helpful votes
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AWFUL
May 16, 2021

I ordered 300$ pair of shoes for my boyfriends birthday. After a few days when it should have been on the way I got a email that wanted me to verify my transaction number from my bank which is not a problem. The directions said 5 numbers after the astrict there was NO ASTICT in my transaction. I RESPONDED IMMEDIATELY AND MY ORDER WAS STILL CANCELED AFTER I SENT THEM A SCREENSHOT AND THEY SAID I WAS CORRECT i have to wait 7-10 days for a refund then try again which will be wayyy past his birthday. THANKS A LOT FLIGHT CLUB YOU SUCK

Date of experience: May 16, 2021
New Jersey
1 review
44 helpful votes
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Fraudulent People
May 11, 2021

My son spent his hard earned money trusting you jerks. He spent $460, yea that's right. $460 damn dollars and you don't give him any ticket of purchase or nothing... You send him one shoe that was an 11 and the other one a size 12. You knew good and damn well it was wrong. I have made posts everywhere, and reminding everyone to look at reviews before purchasing from your crappy store.

Date of experience: May 11, 2021
New York
1 review
0 helpful votes
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I ordered a pair of sneakers from flight club that were supposed to be next day air so i would have them to wear with my girlfriend for her birthday it took over a month for them to send the sneakers to me and the sneakers were over priced i could have got them in store for less if i wanted to travel all the way to queens

Date of experience: May 9, 2021
Nebraska
1 review
12 helpful votes
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This company is a RIP OFF! All sales are final because their product is SUB PAR and definitely not worth the prices their asking! I can't believe they would basically sale me two different shoes as a pair! The back strap of one shoe says air max and the other shoe has a bar code where it's supposed to say air max! How is a customer suppose to know this before purchasing?! That's some bullcrap! I'm so freakin pissed off and will take this issue as far as I can! WARNING! DON'T PURCHASE ANYTHING FROM THIS COMPANY/WEBSITE!

Date of experience: May 8, 2021
Minnesota
1 review
0 helpful votes
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Run
May 7, 2021

I clicked my shoe size but ended up getting the wrong size. I wouldn't even give them a one star I will never shop with them again!

Date of experience: May 6, 2021
New York
1 review
4 helpful votes
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Had great experience, went in and they didn't have sneakers my daughter has been wanting and they had her try on similar pair for size and we ordered them. We got them them week later. Fantastic! My daughter loves them we are so happy with our experience there. After reading bad reviews I freaked out but couldn't be happier! Thank you flight club Miami! And Jawuan the manager thanks for reaching out to help me track them! Will order again!

Date of experience: May 5, 2021
Texas
1 review
0 helpful votes
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Order
April 29, 2021

Just got an update about my foamposites. Thanks, Briyith for the communication. I greatly appreciate it.

Date of experience: April 29, 2021
New Jersey
1 review
1 helpful vote
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Report them to the BBB for selling fake sneakers and ripping people off. I bought 6 pairs of sneaker spent over $2,500 all fakes tags say made I'm China. Sneakers tear and fall apart after wearing 3 times.

Date of experience: April 29, 2021
Illinois
1 review
0 helpful votes
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Flight club
April 28, 2021

Got the wrong size, and they would not exchange it for the correct size. Total waste of money. Very unprofessional

Date of experience: April 28, 2021
Ohio
1 review
1 helpful vote
Follow Alyssa B.
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On 3/27, I ordered a pair of Yung 1 ‘cloud white sneakers", I have never ordered from flightclub.com before. I didn't read any reviews before purchasing (my mistake). The first concern, was their was a shipping delay in my order, they said they're refunding the shipping paid to my original form of payment (as an apology), (they didn't!) then I was told my seller shipped my shoes (but they did not receive them at flight club warehouse for verification), I was told they needed to research and determine best steps. On 4/25, I sent an upcoming email regarding if I could get a refund. I was told in response, they avoided my question, and stated, "we appreciate your continued patience while the status of the order is under investigated". I replied, saying I no longer wanted to the shoes, and that my bank gave me a refund. Finally, the seller canceled my order (a. K. a they knew I got my bank involved/and was NO longing waiting for this package that was never going to come), and stated, "we're sorry they didn't work out". They never were going to give me a refund, until I brought up my bank. DO NOT ORDER, they do not care about their customers, whether your order comes or not, and will take your money. They stated the seller was a scammer however they lied to me because they also stated they have the shoes and they're going through the verification process, there last email they said they don't have the shoes. Scammers

Date of experience: April 27, 2021
Arizona
1 review
1 helpful vote
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Still a crappy company
April 27, 2021
Updated review

Finally heard back from someone at Flight Club and they said they couldn't change the address even though they still haven't received the shoes from the seller. Said I will have to have it changed through the shipping company. I know first hand most shipping companies won't change the address. Fingers crossed.

Date of experience: April 27, 2021

Horrible first experience
April 22, 2021
Previous review

Bought a pair of shoes from them the other day. I realized I had put the incorrect shipping address and immediately sent an email with the correction. No one has bothered to contact me so idk what the hell is going on. I'll be filling a complaint with the Attorney General's office today. Fuck flight club

Date of experience: April 22, 2021
North Carolina
2 reviews
21 helpful votes
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I ordered my autistic son a pair of raging bull 5s paid $260 for them. Never received my shoes, I sent several emails only for them to tell me to send a copy of my ID to file a report with their insurance. They don't even have a phone number where you can speak to a live person. Everything is done via email. After reading the horror stories (bad reviews) there is no way I would ever in my life send them my ID. I will be filing a complaint with BBB, FTC, and CPMB to get my money back. If that doesn't work, I'll see them in small claims court..

Date of experience: April 27, 2021
Florida
1 review
0 helpful votes
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The worse store Service is bad. Very bad I bought a pair hurachies online not only the send the wrong pair & toddler size. Then they tell me they can't exchange them.

Date of experience: April 22, 2021
Illinois
1 review
0 helpful votes
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No Returns!
April 22, 2021

I wish I would have known about the "No Returns" policy before making a purchase. Now stuck with a pair of shoes that do not fit. Would not recommend buying from this place.

Date of experience: April 22, 2021
Illinois
1 review
0 helpful votes
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Don't do it, they leave you hanging, go on Instagram, on their page, and read all of the comments on there, and you will understand.

Date of experience: April 21, 2021
Michigan
1 review
0 helpful votes
Follow Amber T.
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So I ordered some Retro 5s from flight club
OMFG the shoes these fools sent me are BOLD FAKE $#*! retros
They have YET TO REFUND MY MONEY OR ACCEPT THE RETURN
How TF can they get away with this...

Date of experience: April 19, 2021
California
1 review
39 helpful votes
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Jordan low 1 reverse
April 18, 2021

Never buy from this guys! It will take you nowhere when you file a complaint regarding the damaged shoes they're selling! Til now haven't heard from them since I filed a complaint! This is the first and last time I'm gonna buy from them! Don't waste your money with this guys! So disappointed! They even offered me $15 for me not to return the shoes! When I said I wanted a full refund they never replied to my emails again!

Date of experience: April 18, 2021
Florida
1 review
7 helpful votes
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Dissatisfied
April 17, 2021

Took a survey and was sent a free watch. The watch I was supposed to get was not what I got. I received a watch that had a mesh watch band with a magnetic band that they charged me $105 dollars for. I got five of the same watches from Amazon for $36.00 total. This company is a scam. If you like paying a lot for junk this is the place for you. You will better off buying from a department store. If they tell you the watch is free just pay shipping, they will then charge you $105 dollars later.

Date of experience: April 16, 2021
Canada
1 review
0 helpful votes
Follow Demetrios P.
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Bought the wrong size and questioned why a huge shoe company does not allow refunds. Frustrates me so much, I paid almost $300 dollars for those shoes and they don't even fit me.

Dont order any of their shoes, they are so expensive and you can literally buy the same shoes anywhere else. After purchasing these shoes I regret even wanting to buy brands and labels anymore. It doesn't look good anymore if you're just wearing brands and labels. Maybe if you're a high school teenager then sure go ahead, but plain shirts, shoes and all clothes in general have a such a mature look compared to wearing brands and $#*!. Just go to the thrift store and be creative with that. Aight wheezy outta here

Date of experience: April 15, 2021