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Flight Club

1.3

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Flight Club Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to issues with order fulfillment and inadequate customer service. Many customers report never receiving their orders, receiving incorrect items, or facing difficulties in obtaining refunds. Complaints highlight a lack of responsiveness from support, leading to frustration and a sense of being misled. While there are occasional mentions of successful transactions, the predominant sentiment reflects disappointment and a warning against future purchases, suggesting a need for the company to improve its operational efficiency and customer service protocols.

This summary is generated by AI, based on text from customer reviews

service
224
value
216
shipping
223
returns
178
quality
192

We monitor reviews for authenticity

California
1 review
0 helpful votes
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FLIGHT CLUB IS HORRIBLE SO MY WIFE ORDERED ME SOME SHOES FOR MY BIRTHDAY PUT THE ORDER IN WITH OUR SHIPPING ADDRESS AND EVERYTHING MIND YOU OUR BILLING ADDRESS IS DIFFERENT FROM OUR MAILING ADDRESS SO THEY SENT IT TO THE BILLING ADDRESS IT GET INTERCEPTED SOMEHOW SOMEWAY LIKE WE DON'T STAY AT THAT ADDRESS NO MORE THEN WE STATE OUR ISSUE AND WE GOTTA GO THRU A WHOLE LOTTA BULLS*** TO TRY AND GET THEM RESHIPPED SO SUPPOSEDLY THEY SEND THEM AGAIN AND THEY TELL MY WIFE TO GO TO A UPS AND PICC THEM UP AT A CERTAIN LOCATION AND TIME SHE SHOW UP THE SHOES AIN'T THERE LIKE WTF AND TO TOP IT OFF YOU GUYS DON'T HAVE A DIRECT LINE SO IRRITATING NEVER AGAIN

Date of experience: July 20, 2021
Colorado
1 review
1 helpful vote
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Bought, paid for and nowhere to be seen! I'm not sure this company even exists! Stay AWAY! Shoe broker, not in any way helpful.

Date of experience: July 19, 2021
Georgia
1 review
0 helpful votes
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Do not order from here I ordered some shoes for school paid 352.98 and have yet to get my shoes asked for a refund no response cause it says they were delivered by fed ex I have ring nothing was delivered to my house and I'm mad as hell I want my money back and idk what to do now

Date of experience: July 17, 2021
Florida
1 review
0 helpful votes
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Yeezys dark slate
July 16, 2021

If I could give negative stars, I would. I ordered infant yeezy dark slates on Friday for my son's second birthday. After reading reviews (after I already made the purchase) I was terrified they would never come or be fake/damaged. The shoes came in a timely manner, 6 days:. The issue is they smell COMPLETELY like MOLD so they are not able to be worn! And I could bet they're knock offs. The material is so cheaply made I would be shocked if they were real. The smell of mold is so bad I have them sitting outside in their box right now! I thought flight club was a pretty popular store/website. There is NO WAY this is the same flight club that was in NY. For $290 shoes that can't be worn? I will definitely be disputing the charge. I wish I read the reviews before purchasing, I was just in a bind trying to get my sons birthday outfit together. Now, I am still in a bind for his birthday tomorrow. Like every one else has stated… STAY FAR AWAY!

Date of experience: July 15, 2021
New York
1 review
0 helpful votes
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This are total scammers
July 13, 2021

I recommend not ordering anything online from this this company if you no want to losses money and time plus at very poor costumer service not recommended at all

Date of experience: July 13, 2021
New Hampshire
1 review
4 helpful votes
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Would definitely love to give a 0/5. I ordered here only got one pair of the shoes out of 3 and i went to the bank the next day and all my money was taken it was tracked back to fight club but nobody can reach them. At this point i have lost over thousands of dollars that was for keeping my house! Don't buy from here you will get scammed in every way that there is.

Date of experience: July 6, 2021
Louisiana
1 review
2 helpful votes
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Worst customer service EVER! First of all, you can't call them, only email. And the emails you get are "stock emails" that don't help. Takes days/weeks to get an answer. DHL lost our shoes, and Fight Club will not refund my money or send a new pair of shoes. BUYER BEWARE! Will be reporting to BBB.

Date of experience: July 6, 2021
Pennsylvania
1 review
0 helpful votes
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FAKE YEEZYS
July 1, 2021

DO NOT ORDER FROM HERE! They sell fake yeezys straight from China. They look and feel nothing like the real pair. They feel cheap and squishy with all Asian writing all over the box!

+1
Date of experience: June 30, 2021
Texas
1 review
0 helpful votes
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Waiting for a week.
June 26, 2021

I place order has been and it has been processing for a week. I will never order from here again.And no customer service number only email

Date of experience: June 25, 2021
California
1 review
0 helpful votes
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NO PRODUCT
June 25, 2021

I ordered shoes 6/12/21 for $312.00 9 days in the order still said processing so I reached out to them to check the status. They responded by saying the seller didnt send the merchandise out in time but not to worry they found a new seller and the shoes would be sent out soon 6/25/21 we get an email saying the seller cancelled my orderd and a refund will be issued in a week. Such garbage no way to call and speak to anyone just via email and ot will be a total of 3.5 weeks from date of purchase before I can get a resolution ie my money. Don't order from this garbage company unless you want to waste your time.

Date of experience: June 25, 2021
Finland
1 review
2 helpful votes
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Do not trust this website
June 16, 2021

I have placed an order from this website over two weeks ago and the order has still not shipped. I have contacted customer service many times and they never get back to me with anything concrete. After me sending four separate emails and 9 days of waiting they finally say they will escalate the issue and get back to me, and I can reply to their email for quicker contact. I have now replied to their email several times and there is simply no answer. They have no phone numbers and I am honestly scared I will never see those shoes or my money again.

Do not order form here!

Date of experience: June 16, 2021
Wyoming
1 review
0 helpful votes
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Yeezy slides
June 16, 2021

I purchased Yeezy slides "PURE" and they took a month to come, in which they came from China, so the writing couldn't be read, but on the box, the size was unisex. This would be the third pair I purchased and none of the others are packaged the same, the slides don't fit my feet at all. I complained to Flight Club and sent several messages regrading the situation. They informed me to start a claim, but I want other people to know, Flight Club is not legit as they claim to be and after investigating and finding research they sold me fake slides and since I found out they're willing to open up a claim but I have to provide extra information, when at the end of the day I paid for real slides to get something from China that doesn't come close to my size.

Date of experience: June 16, 2021
Georgia
1 review
0 helpful votes
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Emailed to cancel my order about an hour after ordering, I'm just getting a response 2:00 this morning about how they cnt cancel my order due to my order already had been processed. Of course you cnt cancel my order 5 days later. No customer service number just emails. Flight Club need to do better. This is my last order from this company.

Date of experience: June 9, 2021
Florida
1 review
1 helpful vote
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I ordered a pair a shoes for my niece they sent me the wrong size and refuse to return or refund! Wish I could give negative 10 stars

Date of experience: June 8, 2021
GB
1 review
0 helpful votes
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Fabulous
June 9, 2021

Brilliant experience, friendly helpful staff. Leah especially made us feel welcome.the other staff made the experience even more special

Date of experience: June 7, 2021
Texas
1 review
0 helpful votes
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If you message about refund they never message you back price was 357.48shoe was 1 week late the size of the shoe was 11 look like a 10.5 different box and paper insoles are different compare real ones. Bottom insole says 11 l instead of 11 M don't buy from flight club.

Date of experience: May 25, 2021
Washington
1 review
0 helpful votes
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Never got my order
May 25, 2021

They can not get any good shoes. They take your money then keep you guessing if your shoes will ever arrive

Date of experience: May 24, 2021
California
1 review
0 helpful votes
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The return policy is scam and garbage
May 23, 2021

I bought shoes still in same box came in and tags still on and i showed them everything still the same and they telling me that they cant return it wtf is wrong with u pepole scamers

Date of experience: May 23, 2021
District of Columbia
1 review
0 helpful votes
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Order
May 20, 2021

Who ever reads this please i repeat please do not order from them. Ordered sneakers they sent UPS a label marking the day of arrival never sent the shoes and when reaching out to them they never responded. Its like they took 400.00 dollars from me and no sneakers. My boyfriend orderd from stock x sneakers came before mine. Beware of them

Date of experience: May 20, 2021
Alabama
1 review
0 helpful votes
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Their customer service sucks they messed ovsr my order and fault me because of it they wouldn't refund me my money. The shoe had a defect and they told me to get it or wait 3 more weeks to get another I wanted a refund then I told them I was moving and he said call the post office to change come to find out they can't only them

Date of experience: May 18, 2021