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Flight Club

1.3

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Flight Club Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to issues with order fulfillment and inadequate customer service. Many customers report never receiving their orders, receiving incorrect items, or facing difficulties in obtaining refunds. Complaints highlight a lack of responsiveness from support, leading to frustration and a sense of being misled. While there are occasional mentions of successful transactions, the predominant sentiment reflects disappointment and a warning against future purchases, suggesting a need for the company to improve its operational efficiency and customer service protocols.

This summary is generated by AI, based on text from customer reviews

service
224
value
216
shipping
223
returns
178
quality
192

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Caitlin S.
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I ordered a pair of jordans for my boyfriend and one of the shoes was all creased and wrinkled. It was all bent in where the shoe creased as if someone had been wearing them for years. They were over $500 and what's worse is that I couldn't even return them. I wouldn't recommend anyone to shop here. Ever! If i could choose no stars I would but it wouldn't let me so I had to give it one star but it doesn't even deserve that!

Date of experience: September 20, 2021
Florida
1 review
16 helpful votes
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Flight club is a fraud!
September 18, 2021

I ordered shoes two weeks before my vacation, never received them and when I asked about the status of my order they canceled it without giving me a reason. They have very poor communication skills and grammar. The person who responds is from Mexico and the shoes come from China. I was glad for my refund but after waiting for two weeks I really wanted the shoes. I suggest going to your local flea market if you want to buy bootleg shoes anyway.

Date of experience: September 18, 2021
New Mexico
1 review
1 helpful vote
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I've never had an issue despite some other reviews. I've bought two different pairs and both came in fast and dead stock. I'll definitely keep purchasing.

Date of experience: September 13, 2021
Washington
1 review
10 helpful votes
Follow M M.
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Terrible ripoff!
September 10, 2021

I bought size 12 Men's shoes for my son and received baby shoes... emailed Flight Club and James the Customer Support person said that they "are a consignment company and I could resell the baby shoes with them." Say what! There is no accountability, no responsibility by these people. Doing a chargeback on my CC. Thank goodness I didn't use Paypal or Venmo..

Date of experience: September 10, 2021
Indiana
1 review
5 helpful votes
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Kick $#*! service
September 10, 2021

Ordered air force 1 07 uv reactive shoes and they came in perfect condition and still in wrapping they opened them to confirm them whoop I'll order more from them was kinda hesitant due to all the negative reviews but I think u all are a bunch of complainers and try to get ur money back who knows they done me awesome..

Date of experience: September 9, 2021
Illinois
1 review
7 helpful votes
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Horrific customer service
September 9, 2021

The worst experience I've ever had. They take your money and you never hear from them. I'v been waiting for 3 weeks and I still don't have a tracking number as to where the product is. There is no customer service number to call. When you send an e-mail you get generic responses back. I actually believe the email response is generated by a bot. Stay away from this company at all costs!

Date of experience: September 9, 2021
Massachusetts
1 review
2 helpful votes
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Awesome x 2
September 9, 2021

Was so scared after reading reviews online (my husband ordered shoes from this site without my knowledge) I immediately went and read ALL these reviews…. I was expecting the worst! My husband said "wait", remember, worst reviews are always first to go up and boy was he right! We got my daughters shoes in, and they were AWESOME. We loved them so much we ordered another pair for my son, and those were just as great as the first. I don't normally leave reviews, but I thought, this poor website bashes hard…. Good reviews are most often forgotten, but they did not disappoint, on two separate occasions.

Date of experience: September 8, 2021
Illinois
1 review
11 helpful votes
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FRAUDULENT COMPANY!
September 7, 2021

They sent me fake Jordans! There are so many defects! On top of that the soles are coming out! A Scam!

Date of experience: September 6, 2021
New York
1 review
12 helpful votes
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Fake sneakers direct from China!
September 6, 2021

I bought a pair of Air Max 90 and they where shipped directly from China to me in the U.S. they looked funny. I wore them for a few hours and noticed the stitching on the side wasn't stitched at all. After further close inspection I came to the conclusion that I received a Chinese knock off from Flight club. Please don't buy of these people. They don't even answer emails.

Date of experience: September 6, 2021
Florida
1 review
1 helpful vote
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FAKES FROM CHINA
September 4, 2021

I ordered my son a pair of AJ1 mid and I can see that they are shipping from China. I will nit accept them when they are delivered. They are stupid because if I did not see they were coming from China I would have thought they were real,

Date of experience: September 4, 2021
Minnesota
1 review
6 helpful votes
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Seller canceled my order
September 4, 2021

Stay far away as possible from this company. All the negative reviews you're reading are true. This company will find a way to rip you off. I ordered a pair of forces and received an email a few days later stating the seller canceled my order. Fight club states they refunded my money and I should see it within 3-5 business days. I already reported them to the BBB and time will tell if I get my money back. I'll give them 10 days tops and if I don't see my money I'll take them to small claims court.

Date of experience: September 4, 2021
Michigan
1 review
1 helpful vote
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Absolutely awesomeness
September 5, 2021

These people came through like champions to get me my Tiffany blue air Max's.
Had read alot of negative stuff about them from other customers but take it from me you won't find better service

Date of experience: September 3, 2021
Massachusetts
1 review
2 helpful votes
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Seller canceled
August 23, 2021

Ordered my sons shoes on here for school. After waiting about two weeks ( had a hard time checking status, hoping he got them in time fore school) I received an email stating "sorry, but the seller canceled your item and you will receive a refund on your credit card." Ridiculous! Will never order from here again. So not reliable.

Date of experience: August 22, 2021
Pennsylvania
1 review
2 helpful votes
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Terrible
August 6, 2021

I ordered a pair of shoes and they are literally fake. I've been waiting so long and was so exited when I seen Fight Club had them. Then once they got here the shoes are literally fake and look nothing like the picture. This website sucks please I beg you don't order anything from this website it's a waste.

Date of experience: August 6, 2021
Connecticut
1 review
0 helpful votes
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First time ordering from FlightClub, it took 4 days to get a tracking. I tracked my package and it showed the seller is Goat.com and it's being shipped from China which I thought was suspicious. I received my package 8 days from the time I ordered. The packaging looks good the shoe looks good. But when I inspect it the sneaker is a total fake the material is cheaply made the inside sole, the sock lining and the shoe lace was cheap and sticky, and the shoe smells like rubber. The box looks fake, the sticker on it the tags on the sneaker. I also noticed it didn't have the retail price on the box. The sneaker did what it's intended to do which was change color. I am really disappointed this is the last time I'll ever order from FlightClub, their sneakers are just good looking replicas they are fake and are not authentic.

Date of experience: August 2, 2021
Tennessee
1 review
1 helpful vote
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I ordered a pair of Jordan 5s, and I did not have any problems, the sneakers are 100% authentic, and I am completely satisfied, Thank you Flight Club!

Date of experience: July 27, 2021
Illinois
1 review
0 helpful votes
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Fake and counterfeit Jordan shoes.
July 26, 2021

I wish I had seen this page before I purchased the fake shoes from their online store.
Please don't buy from this fake Chinese seller unless you are buying from their physical stores, if you buy online the shoes will be coming from Hong Kong by DHL and are counterfeit, they don't accept returns.
How come Affirm associates with them?

Date of experience: July 26, 2021
Florida
1 review
8 helpful votes
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Live in Florida so I ordered js 5 online for $300 later I read reviews they had me feeling like how could I have been so stupid. Flight club said I'll get them in six days and guess what I gottem and everything is fine gonna buy another, now I'm very happy with everything.

Date of experience: July 24, 2021
California
1 review
0 helpful votes
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Waited exited to get canceled.
July 24, 2021

I irdered the oreo retros and order got sent to flight club for verification. Next it said label created and was going to ship. Then they canceled my order without explanation after they took my cash for almost 2 weeks.

Date of experience: July 24, 2021
New York
1 review
0 helpful votes
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How can flight club not do returns especially when the shoes don't come in the original everything shoe box tissue paper etc... Box is a bit crushed and shoes didn't have the nike tissue paper just shoes in a box.

Date of experience: July 22, 2021