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FlexShopper

2.8

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From the business

FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.


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FlexShopper Reviews Summary

FlexShopper has a rating of 2.8 stars from 790 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlexShopper most frequently mention bank account, next day and credit card. FlexShopper ranks 26th among Marketplace sites.

service
197
value
177
shipping
152
returns
111
quality
156
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Pennsylvania
1 review
0 helpful votes
Follow Alexandria S.
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Payments are wonderful you can do biweekly your things come fast costumer service is great they are nice and can always help when you need it they have wonderful things to choice from on the website.

Date of experience: January 27, 2020
Ohio
1 review
0 helpful votes
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Linda was extremely helpful, answered all my questions, and a very nice person to talk to. She exceeded my expectations. Thank you Linda!

Date of experience: January 27, 2020
Pennsylvania
1 review
0 helpful votes
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Great customer service
January 28, 2020

These people are great. Very helpful. I recommend them for their courteous service. Always pleasant.

Date of experience: January 27, 2020
Georgia
1 review
0 helpful votes
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Greg was awesome
January 28, 2020

As always these guys are really helpful. Ask for Greg by name if you want great service and great advice.

Date of experience: January 27, 2020
Colorado
1 review
20 helpful votes
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Thought it would be a good idea to get a couple of tvs to finish off my game room. I cam across Flexshopper while searching for options, thought it was a good idea. The prices were a little inflated but not to bad as to turn me away. Went through the sign up process, ran into a few issues soni had to call in. Got on the phone with someone really quick, but the lady was kind of rude. Told her my issues and all she wanted me to do was clear my browser history. Thought that was really weird so I didnt do it, but I told her I did. After that she just told me to wait for an email and hung.

Waited nothing happen. Called again and got a really nice woman who helped me out and got me up and running. Then I went shopping!

Found two tvs I wanted and added them into my cart. The total for both was a little under $600 with a monthly of $25. I was ok with that and was about to check out. I always look and the fine print and came across this (see pictures below).
They wanted an additional $800 for rental fees!
That's madness. After that called back had them remove my profile and delete all of my info.

Just going to go to the store and buy what I need!

Date of experience: January 26, 2020
T-Flex F. FlexShopper Rep
over a year old

Thank you for the feedback, Brian. We are checking into the experience with our representative that you had and our sincerest apologies for anything less great customer service. Our lease agreements are set up for weekly payments and we offer multiple payment options. The screen shot you've posted shows the cost of the rental if you complete the 52 week lease term. If you want to avoid paying any additional leasing fees, you can pay off your lease at any time and save money. You can always take advantage of the same as cash price. We hope the additional information is helpful. Feel free to contact us if you have additional questions (855) 353-9289.

Colorado
1 review
0 helpful votes
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Great customer service
January 26, 2020

Cynthia is always so helpful and kind. I truly appreciate her understanding. She worked out a payment plan for me to pay off my account. Thank you!

Date of experience: January 25, 2020
Maryland
1 review
0 helpful votes
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Customer service
January 26, 2020

Very helpful in getting account current after our CC had expired. Account manager was informative and friendly.

Date of experience: January 25, 2020
Virginia
1 review
0 helpful votes
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Good
January 26, 2020

Great customer service, prompt answering my phone call. Great listener. He paid attention to my concerns and provide me adequate replies.

Date of experience: January 25, 2020
Florida
1 review
0 helpful votes
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Personal shopper
January 26, 2020

My Rep was patient and made sure I received what i wanted. And even found lower price for my item.
Terrific experience.
Thank You

Date of experience: January 25, 2020
Florida
1 review
0 helpful votes
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Awesome Customer Service
January 26, 2020

Cynthia was so awesome in answering all my account questions. She was quick and efficient and was easy to talk to!

Date of experience: January 25, 2020
Germany
1 review
0 helpful votes
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This online company really help saved my appliance need when I didnt know what to do. Thanks FlexShopper

Date of experience: January 24, 2020
Ohio
1 review
0 helpful votes
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Customer Service
January 26, 2020

Great customer service! I received a call about a missed payment so I called back to see what was going on and the representative I was connected with was extremely helpful and very informative. She helped me correct the issue and we resolved the problem.

Date of experience: January 24, 2020
Colorado
2 reviews
0 helpful votes
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Outstanding service
January 26, 2020

Cynthia was very helpful. Present it to me all my alternatives of payment and even processed a increase of expending amount. I am very pleased.

Date of experience: January 24, 2020
Florida
1 review
0 helpful votes
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The service was great
January 26, 2020

Customer service solved my problem and was able to help me with what I needed. Offers time to pay a past due bill.

Date of experience: January 24, 2020
Colorado
1 review
0 helpful votes
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Great customer service!
January 26, 2020

Sabrina was very helpful. Wish all customer service representatives had her great attitude and attentiveness.

Date of experience: January 24, 2020
Florida
1 review
0 helpful votes
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Help in returning
January 25, 2020

Linda tozer was so helpful in resolving my return issues. Made it so much less stressful. Good job Linda and thanks again.

Date of experience: January 24, 2020
Germany
1 review
0 helpful votes
Follow Arielle D.
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The lady who helped me out was super nice and took care of me very quickly. She was awesome! Great convo and personality. I don't like calling into customer support but she made it super easy.

Date of experience: January 24, 2020
Illinois
1 review
0 helpful votes
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Good customer service
January 25, 2020

The customer service agents are very helpful. They always let me know the balance of what I have left to pay of my purchases.

Date of experience: January 24, 2020
Florida
1 review
0 helpful votes
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Always a pleasure
January 25, 2020

I have never had an issue or complaint against flexshopper. They are always willing to work with you or correct any mistakes.
They have great service and I recommend them to anyone.

Date of experience: January 24, 2020
Texas
1 review
0 helpful votes
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Friendly Service
January 25, 2020

I got flex shopper to get some needed tires and alignment and they approved me easily, everytime I called to ask about my account they were very friendly and super help I m very pleased with their services I would definitely recomend them to everyone.

Date of experience: January 24, 2020