FlexShopperReviews 790

I ordered a floor Air Conditioner on the 28th of April from the Personal Shopper using Amazon as the supplier. Checking Amazon's website, the item I rented from Flexshopper shows two day delivery and the Flexshopper Customer Service Rep I spoke with says I may not get it until May 22,2020. I don't know how they order from Amazon and I do not understand why the delivery timeframe is so different. If Amazon uses their own delivery personnel I won't be able to track it at all because Amazon uses their own internal tracking numbers for their Customers so I will have to keep calling Flexshopper until I get a delivery date. Very inconvenient!

Placed an order on April 27th, 2020 and said store pick up was an option then after I checked out told me I had to have it shipped. First shipping date I was given was May 4th then the 5th then the 6th, order was still pending after a week so no tracking info available. Called multiple times and spoke to multiple reps and finally was told that I would receive my order between the 7th and the 20th. I asked to cancel my order so I could place an order with a different vendor, still thru flex shopper, and was told I had to wait for the original vendor to email them back even though my order was still pending. My reason I went thru them was for quick delivery and that just didn't happen. Everyone was very polite and professional but absolutely no help or resolution to my issue was given. Just a terrible experience all around and honestly doubt I will order thru them ever again after this.

I have ordered things in the past with no problem, been making weekly payment for 6 months now, So I ordered and coffee maker and after I processed the order realized I ordered the wrong one. I waited till the next morning to call when the customer service was open. She said I will put in a ticket for them to get that cancelled for you. Later that day I got a email stated it was being shipped. I called again she said you can refuse the shipment or get it then ask for a return label. Well in the mean time I went well I will just keep it, called them back before it got here and said I will just keep it. It arrived I opened it right away and it broke,, the plastic grounds basket was broke. So I called again and said I could not use it since its broke and need to return it. She said I will put in a ticket for the damaged return. Well it took 2 weeks for returns to email me and they said they want pictures of the damage, so I emails pics right back. So my point is they rush to sent it same day but they don't care if you can use it or not. There is more, they were taking payments out of my bank account, no problem with that, but I just changed banks they same time the coffee maker came, so the payments that week were not paid, but I made up my mind I will not give new account numbers until they took care of my return. Now as I have said it took two weeks for them to get back to me about my broken coffee maker, but since the payments did not go thru 2 weeks ago,, they call me 3 or 4 times a day. They can call for that but not for a return that you are paying for and cant use. I was a great customer but they ruined that, and I will still not make payments till they take of this return.

I have nothing but good experiences with Flex Shopper. Their phone customer service in each department is some of the best. I cannot say that for the chat line. The chat line is very slow. The products they offer are of good quality. I had to return a product to the vendor and Flex Shopper made the process very easy for me. I recommend them if you are looking for a way to get something you would not otherwise have a way to buy or if you are looking a for a quick way to buy 90 days same as cash.

I purchased a tv for my husband for Father's Day. Never missed a payment (auto draft) loved it everything was great. So I decided in September I was at a point I could get something else. They run a sale in October and I bought my daughter a lap top. For Christmas kind you. I paid over $845 for my daughter to open a computer that don't work. After several calls and several reps that felt bad cause they couldn't help me I'm told I bought it in oct I can get my money back but I can send the computer back. Mind you I only owe a few payments on my t. V so I ask am I gonna get a credit or something, a new computer? She proceeds to tell me ( supervisors plural) tell me they can't guarantee that they would send another they will try and fix this one and if they can't... sorry your FK out of your money. So I say you will not give me another computer or credit me and she says no ma'am I can't guarantee that. So I stop auto draft and I'm not paying these thief's nothing else to they come correct. That is bad business. Look like I told them I bought it put it in the top of my closet till Christmas wrapped it Christmas Eve and bammm broken hearted teen! Y'all are wrong for this I'm a single mom on a budget and y'all pull this shady $#*!. Know I tell everyone! And I'm willing to fill bankruptcy just to show you and tell my side in court! Also it's still in the box and your welcome to it if you credit me my money! In happy customer! Good day!

I've used Flex Shopper a number of times over the past two years, and my experience with them has always been great. When I moved two years ago, Flex shopper allowed me to be able to get some really quality furniture and a new, much needed laptop for grad school. The weekly payments are manageable and reasonable.

Also, their customer service is GREAT! They are extremely attentive and helpful at all stages of the process. You have an actual person to assist you throughout your lease. My account manager, Cynthia, is fantastic.