FlexShopperReviews 790

Every time I always get a fun and interesting experience. But Cynthia's energy was awesome. She was attentive and made sure all of my questions were answered with reassurance. Awesome person and awesome service.

Flexshopper was a needed service to fund Christmas for all of the children in the family. I like the option to purchase from online stores if Flexshopper does not have the product in their Marketplace. The customer service is excellent and always willing to help when they can. People may complain about the prices but with less than perfect credit, the service is worth paying for. Much better options were available than rental stores.

I guess someone has to pray on the unfortunate this stuff is priced over double the service is horrible I bet they are good at taking payments but cant answer a question with out sounding so clueless that was every person I spoke to one fell asleep on the phone when she woke up and realized I was on the phone she hung up how sad is that if im paying three times the price for the items spend some of that money on good help. That's all im saying

The flexshopper site itself is ok. Except for the expense it's ok if you're buying from them or buying from either walmart or amazon through personal shopper. Where my problem comes in is the blaitant lie they tell with flexwallet. It's advertised you can go in store, take a picture of what you want, get approved and take it home. However, that's not the case. I went to walmart, found a kayak I have wanted for a while, tried to get it. It took them five days to respond and tell me it was "out of stock" when I drove by the store I could clearly see said item was still in stock sitting exactly where it was left. I emailed them back asking for an explination and was told "well, since it's not online..." No. That's not what flex wallet advertises, flex wallet advertises for IN STORE PURCHASES. Since I didn't get an emailed response, I called and spoke to a young man who insisted that it had to be online for them to complete the order. Then WHY is flex wallet advertised as for in store purchases? It makes NO sense, if I wanted to make an online purchase I could use personal shopper. Duh! Speaking of personal shopper, at the bottom of the page you're given a list of about 18 retailers that accept personal shopper. Another lie, as the only 2 personal shopper will work with are walmart and amazon. I don't recommend it unless you like being misled by their services.

Exceptional customer service and respect. I could stop there as it is enough said, but why?. I'm going to continue letting others know what true leader of industry That Flexshopper is. Every conversation I have had with the staff at Flexshopper has been pleasant, handled with knowledge and a resolution Is always found. Whether it's a billing issue or something that I'm not quite clear on, the empathy and instruction given to me by your team is phenomenal. I enjoy how quickly issues are resolved and the ease of use of your website has been a dinosaurs best friend. Product availability and variety is simply the best, bar none. Keep up the great work and I will keep up with my part by spreading the word. Last, yet not least, the family is loving our new dryer.

Profoundly grateful
R. Archibald & Family

I really liked I could speak to one person when I called with a concern! Greg Roy has tremendous people skills. I don't necessarily like talking on the phone, mostly because most people don't have the patience to talk to customers accordingly. I'm also very grateful for FlexShop because my kids drive my vehicle and we live on a mountain with some harsh dirt roads. And I didn't have the money to pay for tires needed out here at one time. Thank you FlexShop and a huge thank you to Greg Roy for making my life easier, as talking on the phone gives me bad anxiety! Never once did I get anxious when speaking with you!