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FlexShopper

2.8

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From the business

FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.


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FlexShopper Reviews Summary

FlexShopper has a rating of 2.8 stars from 790 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlexShopper most frequently mention bank account, next day and credit card. FlexShopper ranks 26th among Marketplace sites.

service
197
value
177
shipping
152
returns
111
quality
156
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Texas
1 review
0 helpful votes
Follow Leticia C.
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So far i have had a very good experience with flex shopper, Cynthia has always helped me with any questions or concerns I've had, she' been very friendly and helpful. She worked with me on a payment plan when i had to quarantine due to covid 19 and i really appreciate that! She has always provided great customer service!

Date of experience: August 28, 2020
New York
1 review
0 helpful votes
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Cynthia was so fabulous, friendly, and helpful! You need all employees like her in your company!

Date of experience: August 28, 2020
New York
1 review
1 helpful vote
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Worst company ever
August 28, 2020

Supposebly have credit to buy stuff but I can't buy stuff until they say I can which has been 3 days now I needed my stuff then I need to wait for them to send a order to the store and wait for the store to get it ready if you'd think they'd jump right on it making double the amount but hey screw it

Date of experience: August 28, 2020
T-Flex F. FlexShopper Rep
over a year old

Thank you for sharing your experience. We'd like to better understand your experience and help speed things up for you. Please send us your contact information in a direct message or contact us on (855) 353-9289, mention this review and request to speak to Supervisor or Manager.

New York
3 reviews
0 helpful votes
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Thank you Cynthia your the. Best manager very helpful and caring and understanding very pleasant and saving customers time

Date of experience: August 28, 2020
Virginia
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
August 29, 2020

Ms. Cynthia was excellent! She was so very polite and helpful. She was quick with handling the service I needed! She was GREAT!
THANK YOU CYNTHIA!

Date of experience: August 28, 2020
Texas
1 review
0 helpful votes
Follow Shawn P.
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Cynthia always gives the BEST customer service... I use Flexshopper year for Christmas and it always works out... Anytime I have a issue or concern Cynthia ALWAYS makes sure I am taken care of... I love working with her

Date of experience: August 27, 2020
New Jersey
1 review
0 helpful votes
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Cancellation
August 27, 2020

Greg was awesome, he told me the different services flex shopper offer. Thank you Greg for putting a smile on my face and giving me satisfaction.

Date of experience: August 26, 2020
Florida
1 review
0 helpful votes
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Phenomenal, Cynthia checked in with me prior to charging my card for the full amount that would allow me to pay off the account balance in 90 days. Great job!

Date of experience: August 25, 2020
North Carolina
2 reviews
0 helpful votes
Follow Demonica F.
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Great Customer service
August 25, 2020

Can you say outstanding professional and very friendly she was easy to talk with and she Resolve my problem her name was Miss Cynthia thank you Miss Cynthia you rock you are a shining star for today

Products used:

L shape desk

Date of experience: August 25, 2020
Illinois
1 review
12 helpful votes
Follow Airin W.
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I've been a faithful of Flexshopper for many years now. And the entire process has been great. Whenever I require help, my account manager CYNTHIA is always there for me and if I require my payment to be rolled over to the next month she's always willing to work with me. Which is a BIG help. So thank you once again CYNTHIA for all your continued help.

Date of experience: August 25, 2020
Massachusetts
2 reviews
1 helpful vote
Follow Miguel A.
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To sell they are great, but if your purchase arrives damaged, forget it they never respond... but they continue to charge your account... 15 days waiting for the return process and I have nothing yet

Date of experience: August 24, 2020
Florida
1 review
0 helpful votes
Follow Thirza F.
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Servicio al cliente los mejores,
Busca lo mejor para su hogar, deje que FlexShoper entre en su hogar con precios accesibles..

Date of experience: August 24, 2020
Ohio
1 review
1 helpful vote
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Beware
August 23, 2020

Beware of any items shipped by best buy. Best buy does not stand good on the item and price they advertise on flex shopper, and flex shopper is not responsible for any changes venders make.

Date of experience: August 23, 2020
T-Flex F. FlexShopper Rep
over a year old

Thank you for taking the time to share your feedback. We work with our vendors and partners regularly to ensure the best possible lease to own pricing out there. We'd like to take a deeper look into some of the things you mentioned. Please send us your contact information in a direct message or contact us on (855) 353-9289, mention this review and request to speak to Supervisor or Manager.

North Carolina
1 review
0 helpful votes
Follow MATTHEW M.
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Flex shopper gives you the options To Be able to Purchase with no cash or credit up front And you can arrange how you would like your payments plans to be later.
P. S "CYNTHIA": WAS ALOT OF HELP.

Date of experience: August 22, 2020
South Carolina
1 review
0 helpful votes
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Today I called for my payment and I had Cynthia Rodriguez answer my call. She went above and beyond. I'd recommend having her in your time in need. She was very polite and patient with my situation and was able to resolve it all in a split second.

Date of experience: August 22, 2020
New York
1 review
0 helpful votes
Follow Bobby T.
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Called to make a change to billing information. Cynthia not only handled the issue professionally but also with care.

Date of experience: August 21, 2020
California
1 review
0 helpful votes
Follow Jon C.
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Let me start by saying that yes you will obviously pay more for the products you get with Flexshopper but that is the case for those who have poor to bad credit. Rent A Center does the same thing.

Where Flexshopper shines is its model to let you choose what you want. Rent A Center locks you in to only their products.

On the customer service side they are very helpful and friendly. The want to help solve issues if any arise and are very flexible.

If you have bad credit and don't qualify for a credit card, try Flexshopper. They are similar to Rent A Center but offer more flexibility in getting the products you want for poor credit people.

Date of experience: August 21, 2020
Florida
1 review
0 helpful votes
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Cynthia was AMAZING!
August 22, 2020

Called in to update my billing information and questions about my payment plan. Cynthia was so helpful and quick to make updates needed. I appreciated her time and reassuring me everything was updated. Thank You Cynthia!

Date of experience: August 21, 2020
Ohio
1 review
0 helpful votes
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Very friendly rep and he helped me quickly and easily. I love my purchase and making payments is hassle-free. I highly recommend!

Date of experience: August 20, 2020
Louisiana
1 review
8 helpful votes
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Great Service
August 18, 2020

Cynthia Rodriguez took care of my needs in a timely manner and was also very pleasant to talk to. Many people in her position I'm sure don't always get appreciated and I'm sure they get insulted on a regular basis. Cynthia shows that, even if this unfortunate thing has happened to her, this hasn't deterred her from being kind and helpful to the customers.

Date of experience: August 18, 2020