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FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
FlexShopper Reviews Summary
FlexShopper has a rating of 2.8 stars from 790 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlexShopper most frequently mention bank account, next day and credit card. FlexShopper ranks 26th among Marketplace sites.
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I came into issues with finances and my account manger, Gregory Roy, gave me reassurance that my everything would be fine. Thanks again for the awesome customer service!
Kimberly with FlexShopper customer service went over and beyond helping me! I found this program by accident while shopping online and I'm glad I did. I was able to get all the things I wanted from great vendors. There mark-up is very small unless you go over the 90 days. Customer Service is so wonderful and helpful. They exceeded my expectations. They have the best CSR during covid-19.
Ms. Kimberly, was the customer rep, I was tendered to. I had been holding for 1hour and 15 minutes. I was trying to find out about the FlexShopper Advantage protection plan. No one knew nothing about it. It was like it was foreign. Ms. Kimberly took the time to stay on the phone with me and called her supervisor to help her explain the protection plan but I needed some more input on the plan. Ms. Kimberly gave me wonderful customer support. She really went above and beyond.
The gentleman I spoke to was very nice and helped me with my situation. He was very knowledgeable. Thanks
If you are a small business owner and need the flexibility this is what you need. This is the second time I have bought tires through them and again more than satisfied. Also, customer service people are nice to work with.
Note: I wasn't paid to say this and This is a 100% appreciation review.
The man named JB assisted me in a billing issue, and he got it fixed very fast, and I was happy with his polite, and patient understanding!. Thanks JB
I have apply for years and had my checking acct for years and they always tell me no. This place is a joke. Just go to Arron's and buddy's rentals. Stay away from this place
Always quick responses to any questions regarding my account. Very pleasant to deal with the staff at FlexShopper. Thanks!
Currently on hold for over thirty minutes with Deven, waiting for a supervisor. I am being billed double payments. I spoke to a customer sales associate Garry earlier today. NO HELP from both calls. A letter is the first step towards arbitration. They should be audited by the IRS!
They were very attentive and helpful! Greg and Candice were great! I had questions about a potential purchase and they walked me through it!
The Customer Service at FlexShopper is excellent! If you happen to have an issue, concern or request they are more than willing to oblige and work out your problem.
Perfect experience thanks so much helped a lot car was fixed in fast time and I was able to get approved quickly
I will continue to comeback again and again. I have bought from them in the past. I recommend flexshopper to anyone who will keep up with payments or else the REPOMAN will be knocking at your door
I was extremely upset due to issues with billing. They billed me incorrectly; however I was able to reach Gregory Roy and he helped me tremendously. He set up follow-ups to fix billing cycle issues and also checked on credits that were suppose to be issued to me due to incorrectly billing me from last.
When I had first called this morning my experience was not so good with some lady, I can't remember so I called back this afternoon and spot with JB and he was super helpful, very informative, and super nice! Definitely will talk to him about any issues. Definitely recommend him to anyone!
I have lost my debit card so the bank sent me a new one and I have too many bills that I pay with my debit card and thank you to flex shopper for calling me and letting me know that I did not pay on time otherwise I would have never known the customer service agent was very nice... very polite and she also offer me the option of paying early which that save me over $200!
Flex shopper number one And the customer service agent is an ace in the pocket
Cynthia was so sweet and willing to work with my husband and I when we unexpectedly became behind on our payments. She was very friendly and did everything in her power to help me!
I've been dealing with a lot of personal issues and completely forgot my 90 days same as cash expired 4 days ago. I called with not many hopes of it being honored (it was completely my fault) but Cynthia was so considerate and sympathetic and honored it when she really didn't have too. We need more people like her working in customer service!
Thanks
Jessica Castillo
I have had nothing but problems with this company. First, they sent me FAKE airpod pro's that Apple couldn't even touch because they were counterfeit. I sent them back for a refund, they "LOST" the package and now are still charging me for an item i sent back that THEY sent me a fake of! The mattress I bought went to hell in about 3 weeks, but that's more on the other company. However, when I decided to give them another chance and ordered a new mattress, this is where the nightmare has come in. I ordered in JULY, was supposed to get it by August 6. They never shipped it, then the dates kept changing. So I went out and bought a mattress and canceled the order... over 3 weeks ago, still have not been credited back the amount of it, still have not canceled my order, and keep telling me they "reached out" to the shipping company. NEVER AGAIN will they get a dime from me!
Thank you for the feedback. We are sincerely sorry to hear about your experience. We drop ship all items from partners like Best Buy, Amazon, and Walmart to name a few. Any time an order issue should arise, we do our very best to address all order issues quickly and expeditiously. Due to the pandemic, both FlexShopper and our vendors have experienced unforeseen delay. Nonetheless, we want to make this right. We kindly request that you provide your contact information in direct message or call us on (855) 353-9289 and mention this review. Request to speak to a supervisor or manager and we will be sure to address all of your concerns. We appreciate your patience and business.
I got tires in December and i used flexshopper for the first and only time. So they took 34 dollars a week out of my account which is fine and I just called today to pay off the remainder when I asked the gentleman for my balance he told me i still owed 550 on the tires... its been about 30 something weeks from December to now which its the last days of August so 30 something weeks × $34 a week and I still owe 550 on 700 dollar tires... this is a scam and its crazy the reviews they have im not sure if I'm the only person to have horrible experience with them but anyways the tires are mine and I won't use them again.
Thank you for the feedback. We are sorry to hear you are unhappy with your recent interaction with us. We'd like to better understand the experience you had and resolve all of your concerns. Please send us your contact information in a direct message or contact us on (855) 353-9289, mention this review and request to speak to Supervisor or Manager.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feedback Janet. We are sorry to hear that you are dissatisfied with your experience. In order to better understand and assist, we kindly request you direct message us with contact information. You may also reach us on (855) 353-9289. We look forward to hearing from you.