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FlexShopper

2.8

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From the business

FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.


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FlexShopper Reviews Summary

FlexShopper has a rating of 2.8 stars from 790 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlexShopper most frequently mention bank account, next day and credit card. FlexShopper ranks 25th among Marketplace sites.

service
197
value
177
shipping
152
returns
111
quality
156
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New York
1 review
0 helpful votes
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I ordered two 4K TV's on accident and reached out to customer support. Due to high call volume I saved my place in line and went about my day. I received a callback within 10-15mins and the orders were cancelled in no time. I've had no issue with the company. I cannot recall the males name who helped me but he cancelled the Vizio's in a flash.

Date of experience: December 14, 2020
Washington
1 review
0 helpful votes
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Lame company
December 13, 2020

I have a 712 fico score and a good income and they denied me. Laughable. I'd love to know what their requirements are for approval. Seems a bit excessive.

Date of experience: December 13, 2020
Illinois
1 review
0 helpful votes
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Horrible
December 13, 2020

Tried to pay after I fell behind due to income lost. Representatives we're no help. Next thing I know it's in my credit. WHEN I WOULD HAVE PAID IT OFF!

Date of experience: December 12, 2020
California
1 review
0 helpful votes
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I've stayed on hold for 58 minutes to speak to a Supervisor that never came on the phone. They won't work with customers during this Pandemic & Tuff times people are facing. If you don't payoff the payoff amount due by the 90 day's you will be paying twice or triple the amount of the item purchased! It seems like they all have the same attitude!

Date of experience: December 11, 2020
Michigan
1 review
0 helpful votes
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Cynthia Was Amazing!
December 11, 2020

I love Flexshopper, but I think what makes them great is the employees they hire. I just got of the phone with Cynthia she made me feel special like I was the most important person she would help today. I wish every company was like Flexshopper.

Date of experience: December 10, 2020
Pennsylvania
2 reviews
3 helpful votes
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Horrible
December 8, 2020

I've had a really bad experience with this website, you can't get through to stuff that should be easy to get too, you don't get any freedom of your account at all. I cancelled an order and they continued to bill me for it. Calling them now and the lady obviously doesn't know what she's doing so she sent me to customer service. Been on hold for 30 mins now.

Date of experience: December 8, 2020
T-Flex F. — FlexShopper Rep
over a year old

We are sorry to hear about this matter and want to resolve this with you. Can you send us a private message with the contact phone number associated and a FlexShopper representative will contact you today to assist with this matter. We appreciate your patience. Thank you, The FlexShopper Team

California
1 review
0 helpful votes
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Great customer service
December 9, 2020

Great customer service, took care my needs and wants in a professional matter with time and patience

Date of experience: December 8, 2020
Oklahoma
1 review
0 helpful votes
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I actually considered Uninstalling and deleting my account regardless of the good deals you can actually get on the platform. The verification and anything you do after the initial application is quite a mess. Had to call customer service and have them explain the different services they offered to me and how they actually worked because their FAQ section is useless. The asking grace for this company was Ivan. The fifth representative I called. Not only was he knowledgeable and friendly he actually confirmed several times that everything was the way it should be. If they over fix their platform and do full Android integration, not that hard plenty of companies will do this for you for so cheap, and get rid of some software bugs the average person would use this service for their primary means of shopping for big ticket items, not just whims. To reiterate, the one person changed my review from an account deletion to full on happy. Thank you. Also he was the only one to offer a survey email, and for good reason.

Date of experience: December 5, 2020
California
1 review
0 helpful votes
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I called Flexshopper because I can't use my credit cards while buying a house. The lady I spoke with named Kimberly was amazing! She was so kind, informative and patient, I just love this company. I am so grateful and a big Flexshopper fan. Thank you Kimberly and thank you Flexshopper!

Date of experience: December 2, 2020
New York
1 review
0 helpful votes
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Cynthia was very kind and polite She also provided excellent customer service Even when she wasn't able to get a hold of her supervisor she made sure to call me back to assure that I was taken care of

Date of experience: December 2, 2020
Utah
1 review
0 helpful votes
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Order a freeman nailer, stapler. They tell me it was delivered. Never did receive the product. But they still trying to make me pay for. So they are basically calling me a Liar.

Date of experience: December 1, 2020
New Hampshire
1 review
0 helpful votes
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Poor customer care
November 30, 2020

My package got lost so I emailed the appropriate department to start a ticket, three emails and I never heard back. Over a week went by ups couldn't do anything as they didn't know where the package was so I called flexshopper. The rep on the phone was great and walked me through and said it could take up to three weeks to get it resolved(replacement).
Five weeks go by and they took two payments even though the item was sent back and cancelled once it was finally found. I called and they had to confirm the item was in fact not in my position for the 22nd time and said it will be another week before they refund any money. No explanation on why it's taken so long and why this hasn't already been confirmed!

Date of experience: November 30, 2020
Tennessee
1 review
0 helpful votes
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Cynthia was awesome with answering my questions to better help me understand the terms. If this is how all of their employees are then they have my business for a long time.

Date of experience: November 30, 2020
New Hampshire
1 review
0 helpful votes
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Amazing Service
November 30, 2020

This is the way to make a purchase! It fits my budget, you can pay off early with no interest, and Cynthia was amazing to work with. I am extremely pleased and will always make a big purchase this way instead of using my credit card.

Date of experience: November 30, 2020
Georgia
1 review
0 helpful votes
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Cynthia
November 29, 2020

FlexxShopper is legit cool. They work with if you on payments. Set payments that fit well with finances. 90 same as cash gives you time to pay before all the fees but. Good thing to have during these trying pandemic times.

Date of experience: November 28, 2020
Alabama
2 reviews
0 helpful votes
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Great service
November 28, 2020

FlexShopper is a really good financial tool that provides the latest technology, home furnishings, jewelry, and appliances.

Date of experience: November 27, 2020
Texas
1 review
0 helpful votes
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Awesome
November 28, 2020

I spoke with Cynthia and she answered all my questions. She was very friendly! Anytime I call, I always speak to a helpful representative.

Date of experience: November 27, 2020
Colorado
1 review
0 helpful votes
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They will listen to you. The service department is very good and they have agents that are there to help you as needed.

Date of experience: November 22, 2020
Tennessee
1 review
0 helpful votes
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This Company is as shabby
November 22, 2020

Here is what I went through with these people,
Computer Warranties, are not even a subject as they claim the computers are Brand New and the Monitors are Refurbished, as far as Registering your device you click on the Registration window and your information, is Automatically placed, after putting in your personnel information you click register device, the damn thing with not register, says the number input does not match their records even if you put them in manually, My opinion is that this company is a fly by the night outfit, with Technicians that do not know what they are doing, I suggest you all go somewhere, Stop Auto revolve so they cannot charge you for junk products I have read many reviews, it is sad this company is living a lie, I challenge them all, and I will file a complaint to the Better Business Bureau. Becareful of Scams, these people are damn good at getting your money, and leave you with Junk..

Date of experience: November 22, 2020
Nebraska
2 reviews
0 helpful votes
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Confused
November 22, 2020

Be careful with this company. I was approved for a certain amount, once I put the item in my cart and went to check out, I had to reapply. This time I was denied, no one could tell me why or what happened to the credit I was approved for. Give and take it away...

Date of experience: November 21, 2020