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Fiverr

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
182
returns
213
quality
261
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Australia
1 review
1 helpful vote
Follow S J.
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Remember the following: You would never ever get your money back.
No refund process whatsoever. Say goodbye to your money.
I sent over five emails to the refund department and over a month's waiting period, and still no action.

Date of experience: June 4, 2022
Cyprus
1 review
2 helpful votes
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Apart from losers that have failed to meet any reasonable quality criteria and are now venting their anger over here, the platform is broken in many ways and often ends up being a waste of time for both sides.

A successful conclusion is the exception!

Date of experience: June 4, 2022
Australia
1 review
0 helpful votes
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Not Good
June 2, 2022

They ask for a brief and still cant get anything close. A lot of money for rubbish and I am sure the designer is getting very little for their effort. Be wise and use someone local. What a waste of our money.

Date of experience: June 1, 2022
Switzerland
1 review
5 helpful votes
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Plagiarism
May 31, 2022

Beware Fiverr filter out the worst reviews!

I had a terrible experience, was presented with Plagiarised content! I cancelled the gig and wanted to write a bad review to warn others about the seller, only to be told by Fiverr, if you cancel a gig you cannot leave a review!

So basically, those who would give low reviews are NOT ALLOWED TO!

This is obviously a way Fiverr attempt to improve their sellers reviews.

Date of experience: May 31, 2022
Turkiye
1 review
0 helpful votes
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Terrible
May 25, 2022

Fiver is most terrible and abusive platforn I ever seen, there is literally no way to even pay them, their payment provider accepts no cards I tried 6 CREDIT CARDS, I asked what cards can be used, but they blocked me from communication.

NEVER USE FIVERRR

Date of experience: May 25, 2022
Michigan
1 review
0 helpful votes
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The worst website. I was reported to the school because I did not place my order. They risked my school career. I was accused of attempt to cheat. This seller victorialane1 sent a screenshot of my messages to the school I attend to. Be carful of this website please!

Date of experience: May 16, 2022
Pakistan
1 review
1 helpful vote
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Logo Designing
May 14, 2022

Ultra fast delivery and a logo in a unique style. Friendly Communication. High recommended. Thanks for your delivery. Good experience to work with him

Date of experience: May 13, 2022
GB
1 review
6 helpful votes
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AVOID fiverr
May 13, 2022

Went to fiverr site to get my product promoted, when i got the results i found the seller had missed some of the expected ad placement locations that they advertised on via their gig page.

We couldn't resolve it so fiverr refunded me. The next day i got an email saying "Your account has been flagged for either offering or requesting a prohibited service as defined by our Community Standards." and was given a warning. I contacted them but they refused to tell me what for, or even look into it and said "it just detects automatically".

Date of experience: May 13, 2022
Pakistan
1 review
1 helpful vote
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Fiver support
May 3, 2022

This app not good app. Fiver Customer support is a Donkey. This is not helpfull for seller. UPWORK App is a good app and helpfull for seller

Date of experience: May 3, 2022
Massachusetts
1 review
1 helpful vote
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I ordered a service on the 25th with preciousjanet for a 10-15 page paper that was due tonight 27th at 11:59 pm. They were keeping in contact with me and telling me different times it would be finished throughout the 2 days they had to do it, they were very dishonest. They kept telling me they were working on it but when I told them the time zone I was in again they canceled the order on me 4 hours before it is due. They have set me behind in submitting my assignment on time and put me in jeopardy of not graduating. I got scammed by them and am very upset with everything that happened!

+2
Date of experience: April 27, 2022
Texas
1 review
6 helpful votes
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Copied Work
April 23, 2022

Stay away from seller Sasha_devine - she promised to create a unique cartoon logo for my business but instead sold me a direct copy of someone else's design that is readily available on a Google search. Very shady. Charged me 50% up front and I am having a hard time getting this back from Fiverr. Instead they are offering me a "credit" for future use but I will never use Fiverr again... Sasha said it took her 5 days to "draw" the "Jacked" logo, when it is a copy of the American Bully logo avail online...

Date of experience: April 23, 2022
Pakistan
1 review
0 helpful votes
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He was so polite and communicated very well and went above and beyond! I'll definitely be using him again and will be referring him to many of my friends! Very pleased with my final product. My family and I are thankful.

Date of experience: April 16, 2022
Texas
1 review
0 helpful votes
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Fiverr customer service is a joke. They are literally the worst company I have ever worked with. I had a freelancer build me a store(website) which looked great, however there were many things I wanted to change on my own as their first language was not English. When I got into my store to edit some things, I could not edit it. Fiverr literally flagged my account and my boyfriends account because I let him use my card to make a purchase on his own account due to his card not working, which put all my messages on restriction to anyone on Fiverr including the person I bought from. I approved the store and now that I need more assistance, I can't contact the seller to get assistance although I paid for UNLIMITED REVISIONS. I am locked out for something so stupid. Aside from the errors on my site that need to be fixed and cannot be fixed without the seller's help, my products will not add to my Facebook shop so I can actually make money?! This is beyond ridiculous and now I'm basically out of packet nearly $500 unless I figure something out on my own because Fiverr customer service claims they can't do anything since my account has been flagged. Complete scam artist of a company. DO NOT USE THIS SITE!

Date of experience: April 12, 2022
Singapore
1 review
0 helpful votes
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As a buyer, my most concerning factor prior to making any commissioned purchase would be to ensure all my requirements are satisfied. Sellers are easily frustrated with just couple of assuring questions.

Date of experience: April 10, 2022
Canada
3 reviews
1 helpful vote
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You can see in the 1st photo the provider is asking for money upfront for work that has already been done in the scope of the project. In the second photo you can see the provider admitting he was slow doing the work.

Date of experience: April 9, 2022
Canada
4 reviews
1 helpful vote
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This company is a $#*! scam hole. If you are a buyer or seller for many years they BAN you for no reason and take your money and do not pay you out.

AVOID AS BUYER
Bunch of Scam Hole Indians trying to make quick $ for $#*! service
Most use black hat SEO tactics and services that are know to ban you on Google such as AI writing, spam links and other useless $#*!. Either that or you are paying people to LEARN because they do not know what they are doing.

CUSTOMER SERVICE IS NON EXISTENT
The customer service is a joke. You contact them and they simply repeat your question back to you like the infant child they are. They do not help you even if you been on the platform for several years. You get "randomly flagged" for safety but it is all a ploy to collect your data to keep ripping you off and exploit you.

AVOID AS SELLER
Too many people too weed out that are either looking for cheap Indian labour for $5 for 5 hours of work or looking scam you by getting you to do work for free.

Company run by scumbags to exploit free labour

TOP REVIEW ON GOOGLE
"You'll gain skills to kickstart your career but it's unsustainable to stay on Fiverr in the long run. Freelancing on Fiverr me useful skills to kickstart my career. However, it is unsustainable to work on Fiverr in the long run. They take 20% commission for everything you earn, and at some points, is was even unsafe."

Date of experience: April 8, 2022
Singapore
1 review
1 helpful vote
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Worst place ever
April 6, 2022

Fiverr customer service officers do not support sellers in any ways at all! Never waste your time and degrade yourself as a seller there. They believe the buyer without concerning themselves with the actual truth. Please think thrice if you are planning to sell your service there.

Buyer can walk away with the free copy of your work when the order is cancelled which is exactly what happened to me. Buyers can ask for extra work or change to a brand new piece of work without paying extra fees, and when you refuse, the buyer either leaves a bad review or request the resolution Centre to cancel the order, quoting that you are not qualified to do his work and the officer will just go ahead and cancel the order on his behalf.

Date of experience: April 6, 2022
Maryland
2 reviews
3 helpful votes
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I ordered these services on Feb 17,2022, and it is now April 3,2022. I received 50 comments, and I'm not sure they even came from this order. I received no traffic, and my search engine ranking is worse than before I placed the order. In fact, my site was listed Ezoic ad network, and because they said the traffic coming to my website was low quality, and bot traffic they kicked me off their ad network and demonetized my website which I was making $75.00 per month. So, not only did I get cheated on the service, but I also lost $900.00 a year on sales. This is the 3rd gig I've tried on Fiverr, and all three times I was cheated. I personally do not recommend using Fiverr for anything. I know I will never use them ever again.

Date of experience: April 3, 2022
Pakistan
1 review
0 helpful votes
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Amazing work, unbelievable results, very professional and delivered on time and exactly what was promised. Great Local SEO Service, great communication, I highly recommended. Thank you!

Date of experience: March 27, 2022
Thailand
1 review
2 helpful votes
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Would not recommend
March 22, 2022

While the concept is great and I hope a US company will copy this and create more honest competition. Fiverr based in Tel Aviv even a great idea try recently keep as much as possible money from the sellers. Not only the keep a high commission, the even take a cut from a tip both from the seller and buyer! So if a buyer wants to tip a seller for great work the will charge them extra to do so. Strange Business Set up :( In addition to this the now come up with an idea to take even more of your money, the ask sellers to pay per click to appear above other sellers :( is this honest? I hope soon that Microsoft or Google comes up with similar service! More honest!

Date of experience: March 22, 2022

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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