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Fiverr

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
182
returns
213
quality
261
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Germany
1 review
4 helpful votes
Follow Mike S.
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Does one like me.
Never sold anything,
And never buy anything!
It is pure scam, support is not.
He warned you for no reason, and totally ignored
Other illegal request. You're always IN the wrong.
I have several screenshots which I publish like for press
Will, I did not support such fraudulent activities!
We are seriously offended by buyers.
Support it is no matter,
We are troating with buyers, support does not care! IGNORE US!
Support cautioned us that even if we do not
Stop with report by scammers that we ourselves will be dispelled.

Old what are interpersonal rules?
Such a page is forbidden!

CAUTION DO NOT TRADE HERE!

Date of experience: May 27, 2016
New Zealand
1 review
6 helpful votes
Follow Nina L.
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Fraud
May 27, 2016

I ordered a logo, got one (very fast), which I really liked (and I gave a tip as well) and yesterday I found out that this same logo is used from the Australian Health Party... fortunately before printing my business cards.

For me this is fraud to tell that a special logo is made FOR you... and it is just copied from wherever.

August... I wonder why the company did not approach me... bad business practise!

Date of experience: May 25, 2016
Canada
1 review
5 helpful votes
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I order a logo and had some revisions and never received the fixed logo. There is no number or way to contact staff. I wish I had gone to 99 designs. You pay for what you get.

Date of experience: May 24, 2016
Florida
1 review
1 helpful vote
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I ordered a logo and was told if I ordered the Pro Package that I would get the following: unlimited revisions, 3 different versions of the logo, vector file, logo transparency, 3D mockup, media kit, business cards and stationary temples, source file, high resolution and free commercial license. Well after being late on the delivery I finally got a logo that I wasn't happy with, a png file download and a source file. I asked for a revision and asked where the rest of the items that I had paid for about 4 times and never received a response. Can not get any live customer service, just FAQ page. Can not seem to get my money back. I even tried another fiverr seller and was told that they could/would be able to deliver what I wanted but when I tried to order they changed the price by triple the original price. I would not recommend fiverr.com to anyone!

Date of experience: May 23, 2016
GB
2 reviews
9 helpful votes
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Good And Bad
May 20, 2016

I have been a buyer for about 6 years, mostly book cover designs, the people I use, are ones I have built a relationship with, the cheap ones are not always the best, but with me its been trial and error.
I have also been scammed by web designers, the Far East sellers. That cant speak English very well, and are very poor at communication they are the worse!

Date of experience: May 20, 2016
Colorado
1 review
16 helpful votes
Follow Mary B.
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Wow! I am currently starting a blog for WAHMs and Fiverr is one of my favorite ways to make income. I did a Google on Fiverr reviews and I came across this site. I have to say that I was in shock to see so many dissatisfied customers.

My name is Mary Carroll and I make Wix websites. My work is impeccable and I work with my customers until they are completely happy or I will refund their money. No questions asked. I have over 200 feedbacks and about 4 of them are dissatisfied customers, everyone else is happy with my business and quality of work.

I feel so sad to see that the Fiverr community has let you down. I would hope that Fiverr wants to make things better by putting better measures to benefit the customers.

Please feel free to contact me on Fiverr if you need a Wix website built. You can review my feedback and see that it is full of positive reviews.

Thank you for posting your frustrations, just remember that there are still good people who do love their customers and their customers love them back.

Wish you all well.

Date of experience: May 8, 2016
Australia
2 reviews
5 helpful votes
Follow Madu K.
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There is no limit mentioned when you signing up, about contacting sellers. But once you contacted a few, you'll be marked spam and sent through troubles. I never advertised anything, didn't mention my business URL, but merely asked the capabilities in terms of technology from the sellers. But I got black marked for no reason.

Keep off Fiverr. Or get them to make it reasonable. Horrible support at times too. They seem to run with no reasonable rules in place. For example in T&C they say even though your seller didn't deliver, you are obliged to pay the fee for the transaction. How ridiculous! You place order, you pay, and wait, and wait some more, seller doesn't respond, and he asks to cancel order. Fiverr say, oops sorry you need to pay me the fee! Because, T&C says so!

They REALLY NEED TO CHANGE THEIR RULES IN THE GAME WHEN FACING THE WORLD. These rules perhaps good for Israel, but perhaps ONLY for Israel, not for anywhere else where people are more honest and normal... I can't think of any other reason why their rules are so ridiculous...

Date of experience: May 8, 2016
South Africa
1 review
11 helpful votes
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Fivver scam
May 6, 2016

Yeah i would like to know why you handed my email out to every one and there aunty i had an exclusive mail box for this sign up with 12 hours i have received 45 email offering me free money make millions here?

You have obviously submitted my email to a spam/listprovider/crooks and thieves

I will make sure i let as many people konw as i can

Date of experience: May 6, 2016
Canada
1 review
7 helpful votes
Follow dave s.
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This is another bogus site offering freelance services.

1. Most of the "sellers" are rogues - poor to no services will be delivered
2. They will submit to you for review that order is completed even when they had just started work
3. When order is submitted for review, it is so that Fiverr's system kicks in to automatically mark the order as completed after 3 days. You will not receive any notification in the email.
4. Once the system marks the order as completed, money is released to the seller 14 days after. You can only cancel order out of mutual consent with the seller.
5. When you query Fiverr for such a bogus process, customer support is quick to pull up terms of service that you will probably be seeing for the first time and telling you that orders are only refunded back into your "shopping balance". But this BS and bogus if you fall for it. They have no right to hold on to your funds as it violates the credit card industry guidelines for merchants or with PayPal.
6 Fight for your refunds, they will try to buy time. They will put restrictions on your accounts saying that opening a dispute with PayPal or your Credit Card company is a violation of their bogus "terms of service" They will urge you to close those disputes for the matter to be resolved, if you fall for it, you lose your right to fight for a refund through those channels as for example in PayPal, closed disputes cannot be reopened or escalated to PayPal Claims.

My advice, just stay away. It is rather unfortunate because I would imagine that there are some genuine sellers with honest intentions to deliver good service but really they are like the remnants. My advice to such is to leave these fraudsters and go to platforms such as Upworks.

My advice to Fiverr, you may have been scamming some but you cannot scam all. I am coming for your head. I will see that your service is shut down and you criminals tracked down.

Date of experience: May 5, 2016
California
1 review
6 helpful votes
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Walukepi001
May 2,3:54 PM
I have been trying to get a gig finished for three weeks. The first seller that I contacted didn't take any action on the gig until 30 minutes before the due date and then wanted me to resubmit all of the requirements to him again. I cancelled that order and returned to someone who I purchased a gig off of a year ago which cost me 4 times as much. Then even though I had $10 in credit on my account, your site pulled the full amount out of my PayPal.
After I returned to a previous seller that I used a year ago, I provided all of the requirements and heard nothing back until the day of the deadline where I received an email claiming connectivity issues and that he would need an extra 24-48 hours on my gig. I agreed to provide him the extra time and the due date came and went again without any product being given.
When I contact him this morning, I get a. Png file instead of the different versions that the gig promises and no source files. To make it worse, the image doesn't fit on the size page that I informed him multiple times that I was looking for.
So bottom line is that I was scammed out of my $40 plus your commission. To say that I will never use your service again is an understatement. I am cancelling my account as soon as this email is sent. I will make it my mission to flame you on any customer service site that I come across.

Date of experience: May 2, 2016
Ukraine
2 reviews
5 helpful votes
Follow Jeremiah N.
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Ratings on fiverr are not really right: many users are paying for a gig in exchange for a good review. As a result, you face lots of bad sellers from India or Pakistan.

Date of experience: May 1, 2016
Spain
1 review
1 helpful vote
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Great seo services
April 26, 2016

This lady is the best she got me to 1 on the search engines within 2 months for little money happy

Date of experience: April 26, 2016
California
1 review
2 helpful votes
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I have given a order on fiverr to send traffic on my website Www.ewriticle.com. It has 2 days past but still I did not get any traffic to my website. The persons shown in its profile to send millions of visitors but zero results till now

Date of experience: April 25, 2016
California
1 review
4 helpful votes
Follow Vern H.
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Bought a gig and did not pay $5, surprise, surprise. The work provided was amateur at a stretch of imagination. The language was weak and grammar was all over the shop. I laughed out loud reading it the first time. Seller took 8 days to complete a simple task and I asked repeatedly for changes to be done and was provided a non existent "revised" version.
Subsequent requests for a cancellation was only met with a refund of a third of the work, reason being that work had already been done. Writing to fiverr, they colluded with the seller saying that work has been already done, and it's the prerogative of the seller to refund or not.
Absolute sham job. Go to upwork.com where the standards are much better.

Date of experience: April 25, 2016
Canada
1 review
4 helpful votes
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Fiverr complete scam
April 25, 2016

I have tried fiverr two times and the simplest orders turned into nightmares. Why is he site called fiverr? Why more than 5 dollars, what a joke.

Date of experience: April 25, 2016
Thailand
2 reviews
13 helpful votes
Follow Andy G.
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How does this work or make any sense...
You order a gig for $10 You get charged $10.50 Yes the 50c is an admin charge...
You do not get your Gig...
You do NOT get your money back... You get a CREDIT of $10 FIVERR keep the 50c
And then to rub salt into wound YOU CANNOT LEAVE FEEDBACK ON THE IDIOT THAT DIDN'T DO THE GIG THAT YOU PAID FOR...
So they can carry on doing this over and over again just picking out the cream jobs and trashing the rest and never get a bad review...
Just feel for the honest Sellers on Fiverr...

Date of experience: April 25, 2016
India
1 review
6 helpful votes
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They do unjustly work
April 23, 2016

I have was working as seller it took two years to get me to level two and they banned my account without giving any warning. Even terrorist are given time to defend themselves in court they just banned my account took my money

Date of experience: April 23, 2016
Ukraine
4 reviews
6 helpful votes
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Not for lazy
April 16, 2016

I used fiverr a lot of times, tried different sellers/gigs and had both positive and negative experiences
Positive. A lot of sellers, various and very interesting gigs, cheap cost - 5 bucks for everything. And easy to cancel the order if seller failed to deliver on time
Negative. A huge number of scam sellers. My examples, I bought 500 twitter subscribers from US but got only 200, mainly bots and part not from America. Or translation, seller sent me german translation of my article and i'm pretty sure he used Google or something. But no chances to prove something to Customer support

Date of experience: April 15, 2016
Namibia
3 reviews
5 helpful votes
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Outstanding Experince
April 16, 2016

As a level 2 seller on fiverr, i can say the freelance site is one of the best out there.

Date of experience: April 15, 2016
South Africa
1 review
7 helpful votes
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There customers support is non useless just plain stupid. I tell them im sending messages for a job but no response. There response is send another message. What a bunch of morons!

Date of experience: April 14, 2016

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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