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Fiverr

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
182
returns
213
quality
261
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New York
1 review
4 helpful votes
Follow Sirr C.
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Fivrr seems to make a promise on which it does not deliver; a contractual agreement with a motivated young artisan to utilize their ingenuity to produce a professional piece of work. I don't want to make the classically unAmerican mistake of the deriding an entity of free enterprise but, Fivrr is a pyramid scheme rolled out in online form, and it's most successful contractors produce its most mediocre services. You do not become featured on fiverr for producing high-quality work for employers who can vouch your commercially safe and tested ability to perform your duties. You become successful and highly featured in the listed results for sellers by producing extremely sub par and sub intelligent, half assed, nearly automated feats of anti-imagination. Taking a piece of clipart and combining it with a font is considered logo creation. Taking a ramshackle resume and throwing it through a word processor is considered resume editing. Taking a useless copy and slapping it onto a premade template is considered resume creation. I have had several experiences with fivrr and can testify that the results' most outstanding and enduring quality has been that they are bad. Merely bad. The "gigs" could be performed by a Low-level computer program; and most likely are, in many cases. The focus for the sellers is on quantity, not quality, and it is very difficult to place who, if not an endless supply of dissatisfied customers, they're for. There are few people I'm sure who lack the ingenuity to use Photoshop who still desperately require and can make any use of a corporate logo generated by its most rudimentary functions. And few prospective employees entering the job market who don't understand where to find basic resume templates in word processing tools who have any success with their low-quality resume. Fivrr is a philosophers stone; it takes the form of whatever you most desire. What it rewards you with is only the illusion of having it. I urge you dear readers to consider that all that I have said is true. Thank you.

Date of experience: March 4, 2017
Florida
1 review
5 helpful votes
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FUNDS
March 4, 2017

A BUYER ORERED MY GIG EVERYTHING WAS COMPLETED NEXT MORNING FIVER CANCELS ORDER AND RETURNS FUNDS TO HIM ADDING NEGATIVE TO MY BALANCE AND CUSTOMER SUPPORT IS HORRIBLE THEY NEVER HERE THE SELLER OUT ONLY BUYER

Date of experience: March 4, 2017
Florida
1 review
6 helpful votes
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Ive spent close to 30K on Fiverr over 2 years. I use for ad design, craigslist posting and SEO stuff. You can get good deals, but you have to sift through a lot of bad sellers. The thing that pisses me off about fiverr is their management. I have so many problems getting a logical answer whenver there is a problem. Too many to list. My advice would be to copy and paste a detailed summary of what you want to many sellers and see what responses you get. If you have a problem, dont expect their idiot management team to help.

Date of experience: March 1, 2017
India
1 review
5 helpful votes
Follow Beccy N.
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I spent hours completing a high quality piece of work for a customer, and of the $20 charge, I was left with only $16 payment - which will be available to me in 14 days!

Fiverr charges users to cash out their accounts - so unless I order myself some gigs (giving them commission in the process), I will be charged commission to take out the money from the website.

So, charges, charges, and more charges. Plus a ridiculous amount of waiting time to be awarded the money I have worked hard for and EARNED.
AVOID!

Date of experience: March 1, 2017
California
1 review
5 helpful votes
Follow InkyWingedArtist I.
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Horrible for freelancers
February 27, 2017

I opened a seller account to set up a few freelance illustration and writing gigs. 99% of the customers are too cheap to even pay beyond the basic $5 and will try to force you to give them work for free or "Samples." They will also turn around and use the work for commercial purposes or resell them when your gig T. O. S states specifically that they have no right unless they pay the extra licensing fee.

Customers also force you to do free revisions for completed work that they initially gave a five star review for and personal messages of praise for such a good job you do with your work. Believe me when I say it. They will twist your arm to get free work out of you and hold you hostage with threats of bad reviews if you don't.

Speaking of ratings, they're an elaborate joke. You can be the nicest seller and give the best work possible, but they'll still give you mediocre reviews.

Customer service is non existent. I've only gotten automatic replies from bots with regurgitated info that has nothing to do with your issues. I never once was able to get into contact with a living human being. They don't even have a phone number.

After a while of dealing with this website I decided to pause my gigs and take a few months off to focus on a full time art job I was offered and get my sleep schedule rearranged so I can work on Fiverr and my full time at the same time.

A few months turned into five months when I finally felt ready to come back to Fiverr. Lo and behold, when I tried to log in my account was restricted. I figured they restricted it because I was gone for so long. I went to customer service to get into contact with them and I couldn't even submit a support ticket because I'm not even able to log in to begin with.

Their customer service frustrated me a bit too much over something so simple. This website is obviously not worth my time, so I'm not bothering anymore. At least I won't have to deal with shady people anymore. Good Riddance.

Date of experience: February 26, 2017
Thailand
1 review
5 helpful votes
Follow Josie B.
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8 of 9 gigs not delivered as agreed, Fiverr forum is a biased seller forum rather against its buyers than to work with them. Their cancellation system is a huge problem as it's just too easy to cancel a gig (seller & buyer) one-sided. Many sellers want to avoid a bad rating by refunding you. Well, the high share of gigs starting at $5 - so don't expect too much. Not my place to buy services and actually I do not recommend to buy anything there.

Date of experience: February 23, 2017
California
1 review
2 helpful votes
Follow Karina H.
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I'm pretty sure most of the "designers" there are scammers. I purchased a gig, (extremely cheap and you get what you paid for), they took up to 20 hours to deliver the revisions and at the 6th or 7th I had to look myself for examples for them to understand what I wanted. Thanks to that I found out they were working over pre-made free images from Shutterstock. Not only they didn't get what my idea was (no wonder why) but they didn't even work on making an original design.

Attached is what they sent me (geekirumi) and what they were using in the first place.

Date of experience: February 22, 2017
France
1 review
3 helpful votes
Follow Noureddine H.
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Dear all,

I refused to cancel the order after I have started working on it. The reason for the client was that he needs no more the project after ordering it.

Unfortunately, the consumer support cancels it.
The customer support response was:

"Your order was reviewed and the buyer had asked to cancel it since they didn't need the service anymore, being as the order wasn't delivered, we proceeded to cancel it. "

"We reviewed the order and being as there was no delivery and the buyer didn't need the order anymore, we can go ahead and cancel it."

I did not find anywhere this rule in their policies, so be aware that you could start working on a project and just before completing it, the client can change his mind and cancel it.

Best regards.

Date of experience: February 20, 2017
Pennsylvania
1 review
0 helpful votes
Follow Caluber C.
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Fiverr is a special place for those of us that understand how to clearly communicate our concepts. If you understand how to select people and hold them accountable, while being nice and compensating them properly, then you will have an excellent experience. I find that all the sellers will do as asked, but you have to be patient and nice. Good luck!

Date of experience: February 18, 2017
Tennessee
1 review
2 helpful votes
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Horrible Experience
February 18, 2017

LegitimateI used a service by expertengr (the contractor providing the service). First this started off with the day that my product was supposed to be delivered, she emailed me to ask for an extension because her mom was sick. Ok, while I do not think that's professional, I just asked for a refund, so that I could find someone else to do the work. At this point, I had not read reviews about Fiverr. The seller tried to cancel my order with the reason being that I did not provide her enough info. This was not true, I was extremely detailed in my work, and she was canceling because of her mom. Later in the day, I checked back in my account and the product was completed. This was odd being that she stated her mom was sick and she needed an extension; however, I was grateful and thought the product look exactly as expected. Wrong! There was one missing word and a spelling error. Easy fix right! Ok, three days later I received my revision. The revision was horrible and it was nothing I asked for. The business is medical based and she put a wine glass in two of the video shot (I DID NOT ASK FOR THIS). Afterwards, I asked for this to be fixed and to simply change the misspelled word in the video and add the other word that was missing. I was very detail, again, about the changes that I wanted. Well, three days later she cancels the order and says that this revision is not in the scope of work I can do. My issue now is, you've wasted almost two weeks of my time to tell me, now, that you can't change a misspelled word and add a word. I was so done. Also, just FYI customer service sucks and is definitely on the sellers side. Their reviews are fabricated and they can opt not to show certain reviews. Well, that's not legit! I am over it and I rather pay more for a legitimate business.

Date of experience: February 18, 2017
Singapore
1 review
2 helpful votes
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A TOTAL CRAP
February 17, 2017

Designers are unprofessionals! I even have to draw myself, find relevant sample myself, teach how and what to edit. I went overseas 1 month for business and holiday while they are revising to the changes. The designers are notified. In the end, Fiverr released my payment to the designers after I didnt reply Fiverr message on making the payment.
Has Fiverr ever thought that when the client didnt reply their message, its probably that they do not have access to the website or maybe of some other urgency matters to attend to? How can they release payment by default just because the client didnt reply their message? Whose money is it?
Now, the designers working on the design went missing and lost contact after receiving the payment!
Great Job Fiverr!
A spit on you to tell me the money cannot be refunded! Once again, whose money is it! And how could you make payment without the client confirmation!

Date of experience: February 16, 2017
Texas
1 review
4 helpful votes
Follow Steven C.
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Total waste of time
February 16, 2017

I asked for a simple banner from their recommended designers and oh boy, you're in for a ride! You pay for everything up front with fast delivery and what you get after 48 hours, NOTHING! Complete waste of time and DO NOT WORK WITH Mcflyer_Designs. Mcflyer_Designs this dude tells you that he has 10 years of experience, etc. and can't even deliver what he says nor a simple Facebook banner #AmateurHour

Complete idiot and delivered no work...

Date of experience: February 16, 2017
India
2 reviews
6 helpful votes
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Best
February 14, 2017

One of best site to earn online money with a very simple task. I really liked this site. I would love to do work here forever. Great way to earn money

Date of experience: February 14, 2017
Florida
2 reviews
4 helpful votes
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Poor Quality Logo Designs
February 12, 2017

Disappointed to find many mistakes in my logo, After many revisions, it kept getting worse... They rush to get the job done but no real thought goes into the design or image of the company... they don't give refunds instead they hold your money so you can get someone else to do the work... when I did, it was the same all over again... I spent over a month to get a decent logo and this company did not deliver... will never use this company again

Date of experience: February 12, 2017
Massachusetts
4 reviews
6 helpful votes
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I got what I needed, And it surpassed my expectations! If you ever need a really great artist contact Vectowr from fiverr, and I don't think you'll be disappointed!

Date of experience: February 8, 2017
Canada
1 review
3 helpful votes
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Complete Scam
February 5, 2017

$#*!ty, slow service. I paid and never got my order. They refuse to give my money back.
I can't say anything else.

Date of experience: February 5, 2017
Bangladesh
1 review
0 helpful votes
Follow Super F.
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Graphics Design Is a Great Service in The World. So i Hope That I am very Proud in Learning This service so i hope that you are Learning so most welcome to Servicing

Date of experience: February 5, 2017
North Carolina
1 review
5 helpful votes
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I had used this site for about 6 months, never had any problem. One day I get a message your account is suspended, no reason why. Email says to see why log into your account! I can't log into my account! Had 2 outstanding orders that were cancelled, now I can't get that money back!

Date of experience: February 4, 2017
Bangladesh
1 review
0 helpful votes
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Out standing Experience
February 3, 2017

He is to much good and his work experience is too good. He have geat experience in seo and deliver project in correct time

Date of experience: February 3, 2017
New Jersey
1 review
3 helpful votes
Follow Jason R.
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I've had very rough experiences and a couple ok ones. It's really a crap shoot. I've had sellers on Fiverr tell me they can do the work (math) and then return the work 100% incorrect. I've also had sellers not deliver on time and try to make it look like they did (dishonest practices) to scam me out of my money. If you can, I'd avoid using Fiverr for anything important.

Date of experience: January 30, 2017

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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