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Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The customer service is amazing from Fitment Industries. Zach helped me resolve all the problems I had with my order within minutes. I recommend getting all your car needs whether it's wheels, tires, or suspension you gotta check them out! Or grab yourself some heat off their apparel store. I heard they're giving away a brand new airlift performance air suspension this month! So grab them quick while there HOT! And I know times are rough and money is short you can still support them by subscribing to their YouTube channel and liking those sick videos! But in all seriousness Zack was the man! Come support this awesome company!
I learned a lot by watching all the free entertaining content on YouTube from Fitment Industries and the customer service is top notch. I wrote an email to ask about some coil overs since it is a big purchase for me. The response was quick and was even given a recommendation of a product that I missed on the web sight. I made a slightly bigger purchases than I was planning but i feel as though I will be getting what I paid for with confidence due to FI's customer service and knowledge of what they do. Great team, and I'm now a fanboy! Just waiting for my shipment now! Feel's like Christmas!
Ricardo, thank you so much for your kind words! We're very happy we could provide such an awesome buying experience!
Thanks to Taylor and Zach I got all the information and customer support I could ask for. Check out FI on YouTube, plenty of helpful information and fun entertainment for car enthusiasts
Dominique, thank you for your review, we're so happy you had a wonderful experience!
The customer service is beyond expected. They helped me out after the purchase and recommended me products to help with my new rims. I would rate five stars but until I receive my product and install into my car for now customer service is excellent.
Fernando, thank you for sharing your experience!
Best customer service in the automotive industry hands down. They really want to help you and make sure you choose the right setup for your car. They are really patient with answering questions about your build. Super nice and down to earth people. 10 out of 10 would definitely recommend.
Bradnon, thank you so much for your kind words we're very happy to hear it!
Never have i ever felt confident about knowing a product i purchased was going to get to me. Highly recommend and will purchase again on this website.
J, thank you for the kind review, we appreciate it!
Hands down the best experience with. Company I have ever had! Zach, Benjamin, Christian, Alex, and Beck all were phenomenal helping me get the right setup I was looking for with fast and helpful responses! Just ordered my suspension from them and will be getting my wheels from them shortly!
Justin, this is great to hear! Thank you so much for sharing your experience!
Everything is streamlined to make an easy process for deciding what to get for my car, and the checkout process is just as easy. Just bought some coilovers, but wheels & tires are definitely down the pipeline for my car.
Marcus, that's awesome to hear! Please let us know if you ever need anything further!
Great customer service. Received my order in reasonable time and in good condition. They are on top of their game with advice and product knowledge.
JT, we're very happy to hear it! Thank you for sharing!
I've orderes everything from wheels, coil overs, to apparel. Even their videos are useful and enjoyable.
Thuan, thank you so much for your kind words!
Ordered a couple of items. They were a good price. The orders shipped next business day with no issues. Overall very happy with the work and service.
Nicholas, thank you for sharing your experience!
Super helpful and nice group of people! Would love to join their company one day. They always provide helpful information as well.
Austin, thank you for leaving your feedback, we appreciate it!
Website is great. Lots of choices and tools to make the buying process easy... Saw a few videos on YouTube channel and was hooked
Carlos, thank you for your awesome review and your support!
I love everything these guys do, please support them and keep them around. They always put a smile on my face and now they have put suspension on two of my cars.
Easten, thank you so much! We're so glad we can make you so happy! Always feel free to reach out!
I got bc coilovers and they were less than anywhere else and I got a free shirt with it, and the gallery is so useful
Thomas, we're so happy to hear this! Thank you for the kind words!
Really fast responses and great recommendations on products that go with what you're looking for, i'll be using fitment industries to buy suspension and other products in the future as well
Collin, thank you so much for leaving us a review and for sharing your experience with us!
Ordered parts for my very anxious teenage son. Arrived the next day! The quality of the parts look great and the website and the customer service was fantastic! (He is awaiting his t-shirt tho! Although getting his parts so soon is really exciting) We will update after installation.
Lynn, thank you so much for your kind review! Please feel free to reach out if you need anything!
Bought a set of wheels and tires for my gti and the service was awesome. After I placed my order one of the customer service reps texted me back and forth to make sure I had everything I needed for my order. Great guys and their YouTube channel is hilarious!
Sam was very helpful and the whole team and website are both very knowledgeable and professional thank you guys for everything!
Ian, thank you for your review! We're so happy you had a wonderful experience, thank you for sharing!
They have lots of information and assistance regarding there products with lots of options! Highly recommended
Abel, thank you for the kind words and the recommendation!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Emmanuel, thank you so much for taking the time to leave us a review! Thank you for your support!