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Fitment Industries is an online-only retailer specializing in aftermarket wheels, tires, suspension, and accessories for cars.
Fitment Industries Reviews Summary
Fitment Industries demonstrates a mixed reputation among customers, with notable strengths in product selection and knowledgeable staff who provide valuable guidance on fitment and tire choices. Positive interactions highlight the helpfulness and professionalism of certain team members, fostering customer loyalty. However, significant concerns arise regarding service delays, order fulfillment issues, and inadequate responses to complaints, particularly around defective products and returns. Many customers express frustration with slow shipping and poor quality control, suggesting a need for improved operational efficiency and customer support. Overall, while the company has potential, it must address these critical weaknesses to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Anthony helped me out and was incredibly helpful. He took the time to help me find wheels and tires that would fit the best and achieve what I was looking for.
Thanks for the feedback, Bart!
One of my center cap was missing. They shipped me a new one without question. Always willing to help out.
Thanks for the feedback, Stephanie!
Ordered rims and tires that were promised to fit with no issues at all. The tires rub and are getting all cut up by the fenders causing extremely dangerous driving conditions. Do not trust or order from them! Check the BBb complaints under Custom Offsets LLC. That is Fitment Industries real company name. BEWARE!
I've used fitment industries several times, never had any complaints at all!
Thanks for the feedback, Rachel!
Had my wheels and tires on back order, would get a personal update from F. I. monthly til they shipped, 10/10 would order again.
Thanks for the support, Adrian!
Thanks for the feedback, Jose!
Thanks for the feedback, Luis!
Item was delivered, packaging was on point, no damage done to items ordered.
Thanks for the feedback, Samuel!
Fitment industries I've been following for a very long time and I love what they do for the car community and the scene over all. I'm looking forward to transforming my daily with their inventory soon hopefully
Thanks for the support, Jeff!
Easy to use website and great selection of wheels and tires.
Thanks for the feedback, Ed!
First time shopper, based on my limited experience here, I'd say it works as it should.
Thanks for the feedback, Katherine!
Very nicely packed and delivered before expected date. Really good service.
Thanks for the feedback!
The wheels I ordered were going to go on backorder, but they still reached out, OR always answered my questions on delivery updates. Wheelset was wrapped amazingly safe, and they look GREAT.
We're happy to hear that, Doc! Thanks for the feedback!
Thanks for the feedback, Harry!
Fantastic experience arrived a week early, about 3 days after I ordered my wheels and they are exactly what I ordered
Thanks for the feedback, Joseph!
The order was delivered ahead of schedule AWESOME! The shipment fits right and made my car lool like a new vehicle!
Thanks for the feedback, Luis! We appreciate it!
Great experience, viper wheels are hard to find and you guys had what I needed ready to ship! Thanks for a great transaction
We're happy to hear that, Rick! Thanks for the feedback!
Got the free shirt after posting pics as per Fitment Industries' directions. Comfortable, soft, and free! What more could you ask for?
Thanks for the support, Shoua!
I ordered two of the same tires from this website but one of the tires was a different aspect ratio than the other and I had already put it on so now I cannot return the item even thought they sent me the wrong sized item to begin with, really wish they would fix issues like this and prevent it from happening ever again.
Arnold - We do apologize for this mishap and ask that you reach out to our customer service team for assistance as they will be able to take care of this quickly. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback, Denise! We appreciate it!