FitBitReviews 462

I purchased the most expensive product in the line (the Sense) in less than 2 months of use the screen breaks. The device comes with a 1 year warranty. The first guy had no idea how to help me, said someone will email. No one does. Second guy on chat says ok write down the case number and send a pic of the device someone will email you. I get an email saying my warranty has expired! The actual device has barely been released to the public for a year. On chat again. This guy says "oh, no, he meant this isn't eligible under warranty". If you read the legal wording of the warranty it most certainly it. This guy proceeds to get agressive and tries his damnedest to gaslight me. Finally end that. It isn't going anywhere. On chat the next day. Apparently aggressive Eduardo from the day before left a nasty note and now this guy is trying to gaslight me as well. The short of it is I have a broken Fitbit Sense that is less that 2 months old and will never give Fitbit any money again!

After warrantee expired (1 yr and 2 months) the connector on the tracker totally broke off. No longer able to attach it to my wrist. Only offer was 35% off another purchase of equal or lesser series. The tracker works fine. I am trying gorilla glue to re-attach it. So far so good but I sure this is temporary. No more fitbit products for me. I will try another tracker from another company and see how that goes if I have to get another.

When the screen on my Fitbit charge 3 went black after 27 months, I looked online to see that it was an issue dating back to when it was first released. Fitbit has offer a discount on a new item, but limited to a luxe or inspire 2 which both have several reported issues. Customer service does not exist for this company. If you call and ask that you speak to some above the first person you speak to, no one is available, they have no idea when someone will contact you, and can't give you a maximum time frame. I sent an email, and called again. It has been three days and no one has reached out to acknowledge me. They do not seam to have any policies on how long they can ignore a customer. I'm told you cannot speak to any one, all communication is by email which is their policy, but no idea how long they have to reply. It could be a few hours or a few? Weeks, months, year I guess. 35% off a product that they haven't been able to sell and has several unrepaired bugs is not a deal. Stay away from this company and buy a better product for less.

Been using my Fitbit watch and app since March. Suddenly yesterday I had to log in to use the app. I tried logging but was told to check my password. I changed my password twice to make sure I was correct. It continued to tell me to check my password even after I changed it. Just got off the phone with customer service(what a joke). He had me had me change my password two more times and it still did not work. He then informed me that he would have to escalate my problem to a higher group. He told me to keep checking my email for further instructions. It could take 1-3 days to get the email. How can a technology company in this day and age to so slow. Their customer service sucks.

Versa 2 works less than 3 years. They say it is water resistant but be carful because sealing material's shelf life is about 2 years. Simple shower kill it. See Fitbit community group about water damage you'll see 1k complain. Customer service offers 25-35% off on new one. Does it worth, you should decide?!

Many diligent people will check the "problems" of a product before spending their hard earned cash, one way is to check the product forums to see what problems current users are having.
However, be warned that anyone visiting the Fitbit "community forum" will only see one side of the story. Please understand that the comments placed there are under extreme censorship with total bias toward the positives.
If a user so much as posts one honest word about their incredibly unreliable products then the post will be deleted and if you continue to do your best to make honest answers to other people also suffering the same issues then you will be banned. Happened to me today.
I have also spoken to many other members that have had their posts deleted or have also been banned. Do yourself a favor and buy any other product except a Fitbit.
My suggestion is to read through the several hundred reviews here and on other non-affiliated websites to find out how poor their products and especially their customer service is.
Their mods are utter fascists that want to stamp out honest opinions.

Be warned.

I contacted fitbit with a sync problem, and as a result of the advisers remedial actions my ionic no longer works at all. Complete lack of understanding of customer service apparent in chat tool

I have had numerous fitbits in the past 5 years or so and not one of them lasted much longer than a year. I bought one for my husband and one for me and in under a year we both had to get a replacement. Within a couple months of receiving his replacement, that one stopped working. Since now it was past his warranty they refused to replace it again. Now, he doesn't want to get another one because they don't last long and have problems. My replacement lasted longer but after 6 months it officially died as well. We will be looking at other fitness trackers that accomplish the same thing. Hopefully they last longer than a year but if not, I won't be out hundreds of dollars.

On May 8,2021, I pre-ordered a FitBit Luxe as a mothers day gift. After a delay in delivery, the Luxe was delivered on or about June 19,2021. My Mom fully charged the device that night. The following day, as my mom attempted to set the device up, the battery died within 24 hours. As my mom used it week to week, the Luxe would die within 48 hours. Their website says the product should last 5 days (but they do disclaim that can change with use). In an attempt to contact a supervisor to discuss exchange or trouble shoot the issue I have contacted Fitbit through their webchat and phone number. I have contacted Fitbit roughly once the per week since then: once during the week 6/21, once during the week of 6/28, twice during the week of 7/5 and once on 7/14. In each instance they have informed me that they would "send to escalation team" and that I should hear back within "48 hours".

The support associates have repeatedly affirmed that the product is shown to die within 48 hours. But they say they can't do anything since it's a new product so they have to escalate to a higher up to get back to me. Sadly, I have only heard back once, in a non-responsive email on 7/8 asking if the product was currently charging (are they asking if the device was plugged in as we speak? Or if the charger hypothetically worked? Who know! Because after I responded I heard nothing back. The product is sitting in its original box ready to send back once I hear ANYTHING). They have failed to contact me or provide any sort of helpful information even though my return window is rapidly shrinking. I even asked in my 3rd, 4th, and 5th call with them, "Do you have a number I can call to get directly to a supervisor? Can a supervisor call me? Can I speak to your legal division?" They replied, "None of our supervising team is available by phone right now. (Why?) Currently we do not do outgoing call support. (Your call line says if the call drops you'll call me back) We do not have a legal team. (I call B. S.)"

I honestly do not think I have ever had a worse experience in customer service. You know it's a problem when their brand new, new to market product dies faster than I hear back from a customer support supervisor.

This product is horrible. It doesn't even function properly as a fitness tracker. It can't track time, distance, heart rate accurately. It can't even do simple math correctly. They remove features from the app/watch. If you post on their forums with problems with their products they will immediately delete it for 'negativity' Its really a cheap, horrible watch. The app was programmed by dyslexic blind children. And the company is masquerading as a fitness company, when in fact all they are interested in, is harvesting user biometric data. AVOID ANYTHING FITBIT!

Purchased a Fitbit Versa 3 4-6 months ago. Still under warranty. Never had a issue with the watch before. Went for swim in the lake and realized the watch is no longer on my wrist. Says it's waterproof etc. Dove down many times and it was gone. Called Fitbit since it's still under warranty and they refused to send out a replacement as they considered this Lost so not covered. After writing back multiple times still nothing from them. Then one email they sent says they have to record from me stating the band is defective. I write back saying I've never had an issue before this incident. Clearly the band is defective as my watch now is at the bottom of the lake. This makes no sense and still nothing is being done. Buyer beware of Fitbit warranty. Truly dissatisfying as Im a loyal customer who has purchased many products from Fitbit for family members. Shame on you Fitbit.

Bought the Inspire HR in April 2020 from Best Buy for over 80.00. Within 6 months, the screen froze and would not reset. Fitbit sent a replacement. Then the band broke and I had to purchase a new one. In June 2021, the screen went blank and there were no red or green lights on the back. Resetting did not work again. Customer service informed me that it was past the 1 year warranty so they would not replace it, but give me a discount on purchasing another one. Ok, that's not gonna happen. Maybe a more expensive one is better, but I'm not willing to take that chance I didn't have either one for more than 6 months. Shame on Fitbit... I'll purchase a different tracker, but not from them.

Bought this 34 days ago and feel that was enough time for me to give a fair review. It is small so if you need glasses to read, you will for sure need them to read this watch. The time is big and bright enough to see... if you are not in a bright sunny area. Forget about seeing the minutes. The icons are so small you can't see them either... I wanted to return it as I was not pleased with the performance but have a small scratch on mine so they would not take it back…... I have owned watches before and the screen should not scratch that easily. The features of this watch are not clear and there are no directions on how to use the features. Also the steps are not a true representation of your actual steps. If you move you arms even when you sleep you wake with a record of steps you have taken... how is that possible. I would not recommend this product...

I bought a Fitbit Charge 3 in 2019 based on the Fitbit name. At first I LOVED it! After having it close to a year I noticed the screen would go black. It would buzz, but nothing on the screen. I went on their website and found the solution... it worked. Then it started doing it more. After a litlle over a year... just out of warranty... the screen went black and stayed black. If you look at the forums, you'll see this is a HUGE problem affecting hundreds of their customers. Support was useless and condescending. When trying to post on their forums my posts were repeatedly deleted as being "inflammatory or irrelevant." Recently they banned me from their site. After the first one died, I posted on my Facebook page about this defective product. One of my friends had a Charge 3 but (wisely) had switched to an Apple watch. She gave me her Charge 3. It worked great... for one year and 2 months. It too has developed the black screen of death. I just purchased a Garmin. I will NEVER purchase another Fitbit product. They do not stand behind their products and care absolutely nothing about their customers. Shameful for such a well known company. I tried uploading a brief video, but having trouble. I'll try and add later if possible.

Don't buy it. I received it as a gift and it broke 13 months later. I didn't even ware it all the time. Their customer service matches the quality of their watch, BOTH ARE LOUSY. I though the company would stand behind their product an replace it, but of course they didn't; why would they, they would go broke replacing every watch that breaks after 13 months. Fraud of a company, selling piece of junk and getting away with it. No wonder they have a 1.5 overall rating. STAY AS FAR AWAY AS YOU CAN, DON'T FALL FOR THIS FRAUD.

I have bought all my family members Fitbits most do not work anymore, my wife bought me one for Christmas and what it lasted a year and a half I can buy a 25.00 watch and it will last for ever you buy a Fitbit that is never accurate for 200.00 and it last a year and a 1/2 NOT WORTH THE PRICE...

Never will I EVER waste my money on that peace of junk!
Bought it in May, it managed to break 2 times in 9 months of me having it! Customer services is the worst, I had to send my fitbit back, so they can send me replacement after they receive an original one. Was shipping it from LA, CA to Calexico, CA those cities are 3 hours away from each other, it took 1.5 months to get there! I don't know if they trying to save money on return labels but my fitbit somehow ended up in Kentucky! After all that 1.5 months process I was told that the warranty isn't covering it and they can't replace it because there already was a replacement that needs to be returned. I don't have any replacements in my possession and had been using that same peace the entire time. To finish up the story, now they have my fitbit that they refuse to send back and the money I spent on that trash of a watch! Sounds like a scam to me. Stay away!

My Fitbit VERSA face stopped working after 6 months. I used the label provided by Fitbit and sent it back via Fedex on May 7. It is still in transit and Fitbit customer support has not been any help. They consistently tell me they will not do anything until FedEx delivers the package and it will take five additional days to process it.