FitBitReviews 462

I have called 3 times for a refund for the Premium Account on the day that my "FREE" trial ran out. I never used any of the useless services. I have been given the run around every time. This company is atrocious! Buyer beware, customer service is not in their vocabulary. As soon as your credit card is charged the $85, that is all they are interested in.

Fitbit support was very helpful and apologetic about the issues I was having, the first replacement did not charge. Support requested I send it back saying they would send another replacement as soon as they received the first replacement. They never sent it out until I emailed them asking if they had received the first replacement. The support asked for my address to send out the second replacement, they claimed it would be sent Fedex 2nd day air it was sent ou May 2, I received May 22 the second one did not charge either.

I am still using the Yolo knockoff which has been more reliable and accurate.

I purchased a Fitbit Versa 2 in August 2020. It is already broken and not work in May 2021. I called and was told that the fitbit in question is not the one I am wearing! How can that be I only have one fitbit and wear only one (I have had to replace 2 of them in the past years) but my newest one is the one I wear and is associated with my email. They argued that I must have another email because it is not showing a new fitbit at that address. The fitbit representative (Shantell) was argumentative and not helpful AT ALL. I then requested her supervisor (Delano) argued and was insisting that I never activated my last fitbit so how could it be broken. Why would I buy a brand new Versa 2 in August 2020 and never activate it. I told them their paperwork was not updated and they insisted I was wrong. Call ended 1 hour 33 minutes later with them saying nope we are not going to help you until you find your new fitbit that you never activated. I think I am done with Fitbit and their lousy service and lousy quality and LOUSY customer service where I was basically being accused of lying and trying to con them into another fitbit

It will break in a year then they will give you a coupon so you can buy a new one that will inevitably break in a year. Don't waste your money.

They don't respond to call, don't call back as they promise, chats not forthcoming, giving email address knowing they don't respond to them.

My husband bought me A Charge 4 for Christmas and within 4 months it won't stay charged longer than 8 hours. Fitbit has not offered to replace it even though it is still under warranty! Buy something else!

Got my Wife the new Versa 3 and it would not stay connected to her phone. Called there IT department and that did not help. Sent the watch back and has taken over 7 weeks to get a refund.! Would stay away from any of there products.

Where do I start, I ordered a fitbit sense as a birthday present for my wife, on the 17th March, it arrived today 30th March, 13 days later, late for her birthday by 1 day. Their web site claims 4 to 5 working days. I choose to buy direct from fitbit thinking that i would get better customer service. This was a big mistake, i should have used a local retailer, and spent my money locally. On Friday last i tried to get in touch to see what was going on. I tried to use their chat from my mobile, I tried 4 times each time told i was 3rd in the queue, each time told connection was lost that they were trying to reconnect, and failed, this message suggested using email, *******@fitbit which i did, i got an automatic response email, saying that they were no longer supporting email. They told me to use it. I then got to my laptop and got through. Waste of time no satisfaction, was told that it was 5 to 8 business days i would not have ordered if i knew that which i told them, response was basically tough, i asked when should i contact again told Monday. 5pm Monday no delivery, i contacted again, was asked if I contacted the courier company, i replied i paid FitBit not the courier company, again no satisfaction no offer of support no offer to contact the courier etc, basically again tough. Appallingly poor customer service. BUY LOCAL not direct.

I recently purchased the Fitbit Sense. After 3-4 weeks, my Fitbit suffered physical damage not by my own fault. I was extremely disappointed to discover that the 1 year warranty does not cover accidental damage. To make things even worse, the company does not even offer repairs! I have had a terrible experience with Fitbit; and do NOT recommend any of their products. With the price of this product, I would have been better off spending the extra money to get an Apple Watch, whose customer service never fails and who have a REAL warranty.

My second Fitbit just died after a year and a half. The screen on the watch went blank and it also stopped monitoring my heart rate. I tried all the fixes that were suggested but nothing worked. I did a live chat with Fitbit representative and was told all my troubleshooting was exhausted and there was nothing they could do. I got an email that the warranty was up but they offered to give me 35% off on a new Fitbit. Even that was a hassle to try to do it in the end I had purchased it and the discount showed on the screen, but I checked my credit card pending payments and it still shows the full price. Perhaps they go back in and reimburse the difference but I saw someone write on here that they did not do that for them. I canceled my order immediately. I do not trust them and I will never buy from them again

Bought an expensive Fitbit Sense a couple of weeks ago. Needed to reset my password on the Fitbit app. Fitbit reset password system doesnt work, didnt send the link. Raised a case with their support via Twitter as you cannot do it via a live chat as you cannot log in. 24 hrs later I phoned them as no response. Customer support could not help. They told me I have to wait for an email. Could not tell me when I would get this. Absolute useless. They even told me as its now friday it could be next week before its dealt with. NEVER purchase from Fitbit.

My Fitbit Ionic stopped working just past the 1 year warranty and, despite Fitbit customer service staff putting in writing that the "DEVICE IS DEFECTIVE," Fitbit is unwilling to offer any other solutions than for me to buy a new device. I spent hours on the phone/online chat trying to get the issue resolved, and each time was told they would send the situation on for resolution to another team, only for me to get a canned email, of zero assistance. Why on earth would I buy anything else from a company like this? They admit that their devices are defective, and provide no reasonable alternatives to their customers.

I have purchased fitbit watches and scales to aid me in my weight loss journey. The scales have been by far the hardest to work with. Aria has wifi err and step on and off err. The tech line had me waiting over an hour, and the warranty line ignored me after I told him that it was a new aria2 scale. That call was 35min! I could hear him clearing his throat occasionally and shifting around. Not even placed on hold. The worst customer service. Hopefully I can return it to the store since the company is garbage.

I Got A Fitbit Versa Smartwatch And The APP That Goes With It. So In Trying To Set Up The APP Through Fitbit's Customer Service Employees They Would Just Hang Up On Me. So I Had To Do It Myself And I Did It Correctly.

I'm on my 3rd fitbit device and I am highly disgruntled with how the customer service is just nothing but $#*!ty with their generic responses to customer issues. I bought a Fitbit Charge 4 last year 0n 2nd November and barely two weeks in it gave me lots of trouble with inaccurate readings; I compared this to the readings in my Alta vs thework out videos I used... I've been following up since then and Nov 30th they promised to dispatch a new one after I did all the tests they needed me to do and they found that the device was indeed faulty. I've been following up and allI get is that there is no answer from 'the higher department' on the dispatch... It's been 2 months of a painfulfollow up on email, twitter but still nothing. If you're going to buy their products you better be wary of what to expect or just hope to get really lucky with a good buy! I'd give a zero star only that it's not possible

Wasted hours to sync. I am burning this $#*!, as soon as i find somewhere that i con do it legally. I hope someone reads this and decides not to buy this waste of electronics.

Warning - horrible product and even worse customer service.

If you choose to buy this, you are signing up for wasted time, and hell while attempting to track your steps.

I first purchased the product in November. Although it promised to be delivered in 3 days, it took 10. This was November (way before the Christmas rush). I wish that was the worse problem. After wearing it for two (2) days, it stopped working. It STOPPED working! I called customer support and followed the representative's instructions - and there was no change. Then I called again, then someone with a worse accent attempted to walk me through the "fix," and I believe I did what he said, but no surprise, it still did not work. FYI, this is with "premium" support. It was super hard to understand the representatives. Finally, after having the product for 10 days and talking to 2 reps and and it only working for 2 days, I asked to speak to a supervisor as to return their defective product, you have to PAY more money. Imagine that - you get scammed, and they make you pay for it. "Linda," who wrote perfect English advised me that it looks like the last two reps did not know what they were talking about, and there was a quick fix to my problem. I just wanted my money back as it should not take 3 calls and a premium membership to get a supposed fix (I was unwilling to try as I had lost total confidence in the company). Linda refused, so I paid the shipping and hopefully I will get my money back. For this scamming company, I am not overly hopeful. I wonder how many people actually like the product. It is probably much more likely that people just become exhausted from all the wasted time with customer service and cut their losses.

Do NOT WASTE your money! If you have money, contact me - I have some student loans you can help me pay off. Happy Holidays.