On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
FishingBooker is the world’s largest online service that enables you to find and book fishing trips. Our world-class customer support is available 7 days a week, and will make sure that planning your next fishing trip is quick, fun and hassle-free.
FishingBooker Reviews Summary
FishingBooker has garnered a strong reputation for its reliable service and user-friendly platform, consistently praised for its extensive selection of charters and knowledgeable captains. Customers appreciate the seamless booking process, effective communication, and the quality of fishing experiences provided. However, a few reviews highlight concerns regarding weather-related cancellations and the need for improved communication methods for some users. Overall, the sentiment is overwhelmingly positive, with many customers expressing satisfaction and a willingness to recommend the service, indicating a solid foundation for continued success in the fishing charter market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Called in as a first mate to have an issue resolved with a booking and the customer service was friendly and took care of the issue immediately. Thank you Chloe
Very good customer service with informing me about how the system works with the payout method through Fishing Booker for clients to pay with credit card through Fish or website.
Customer service representative did a great job helping me get my issue corrected very quickly
Thank you
I spoke with customer service representative and told him that we could not make the trip happen because of high winds on date to fish and a bilge pump went out a few days after, he understood.
I was a Corp Exec guy for decades and moved to Charters Full Time a few years ago. I'm absolutely shocked at the level of customer service anytime I have a question or need help making sure bookings, calendars and payments or correct. My past life was Sales & Marketing; Fishbookers Search Engine Optimization is just incredible. Highly recommend Fish Booker.
David, thanks for sharing your experience! It's fantastic to hear how Fishbooker has impressed you, especially coming from a corporate background. Thanks for the shoutout! Feel free to reach out anytime!
Very easy to deal with and addressed a multitude of things. Understands the importance of keeping things moving without delay. Double checked previous cancellation deposit payout from July 2023z
It was an awesome experience. Damien did an amazing job on helping me navigate my way around the app. He really made everything so easy for me and i couldn't have done it without him.
The staff is always amazing to deal with and is very helpful every time I call.
As usual the team at fishing booker is most polite and helpful thanks again Nikko
I have been using FishingBooker for captains for almost a year now and they have helped me build my business from scratch! Customer service is always helpful and looking to improve their product. In particular I have had excellent service from Kiki who incidentally was the first person who assisted me in getting my first charters off the ground, and she's been there all along!
Captain Alberto, thank you so much for your kind words. It's truly uplifting to know that Kiki made such a positive impact and was incredibly helpful throughout your journey. We're thrilled to hear that she went above and beyond to assist you every step of the way. Your appreciation means the world to us! - Niko
Very enjoyable trip. Everything provided (well, we did bring our own snacks), personable and competent skipper worked hard to put us on fish. Money well spent.
Melody, it's great to hear that you had a fantastic time on your trip and now have some wonderful memories to cherish! Bringing your own snacks is always a smart move, you never know how hungry you can get out on the water. It's fantastic that the skipper was not only friendly but also skilled, ensuring you had the best opportunity to reel in some fish. I hope we get to welcome you on another trip in the future. Until next time! - Niko
I had a question/concern and contacted FishingBooker customer service through the app and I am very happy to say my questions were answered next day and continued with follow-ups. The Customer Service representative was timely, professional, caring, and accurate.
Recently booked a fishing trip through FishingBooker in Mexico. Ordinarily I wouldn't go through a broker for something like this, as my experience has been that their added services aren't worth their fees. However, this time I was proven completely wrong. I apparently had a misunderstanding with the boat captain, and when I arrived home, I realized that he had overcharged me. My initial efforts to resolve the issue directly with him didn't go anywhere. As I knew that FishingBooker took their fees upfront, and I paid the balance directly to the captain, I figured that was probably it, as money didn't change hands between the broker and the charter boats. However, Maria and Chloe at FishingBooker "went to bat" for me and ultimately were able to issue me a refund for the overcharged amount. (Hopefully they will be able, somehow, to recover these monies from the boat captain.) All in all, a much better experience than I have had in the past with brokers. If the opportunity arises in the future, I will definitely book through them again.
In short our first charter captain had to cancel, due to emergency surgery.
Refund was immediate.
As fate would have it I had a medical issue that forced me to cancel on short notice. Upon the advisement of the folks at FishingBooker I was able to provide them with information from my Doctor in Canada and they immediately re-funded my "non refundable" deposit. Just great group who walked me through the stages to secure my refund. I will certainly book through them whenever the opportunity arises in future and will inform all my friends and family about them! Thanks so much!
Have used fishing booker several times- it's great. Reviews are extremely helpful in determining what trip/captains best suit your needs. I highly recommend
Nice boat, able captain BUT a big problem in that the boat was closed in for the weather and the captain is a CHAIN SMOKER.
So we sat wheezing in acrid second hand smoke and my son-in-law developed a bad headache.
However we did catch keeper sized stripers and keeper sized halibut with about 50% fish were undersized
So good catching, modest keeping but terrible smoke pollution.
Not very good communication about time and launch area from Capt.
Thank you for sharing the review Kirk! We'd like to get a better idea of what the issue in communication was, so please consider sending us an email at [email protected]
Great days fishing…will be back June 2024 to do some more fishing
The actual fishing trip was absolutely fantastic with Capt. Frankie and his crew. We were provided with an excellent experience and education by the crew. They made our excursion a very successful one (we all caught salmon). The only downside had nothing to do with the crew/boat - it was a problem with Fishing Booker which did not update their instructions - we were informed that the boat was located at a harbour in Oakville, but we found out that the boat was docked 30 km away.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Laurence, thanks for sharing your experience! It's reassuring to hear that the customer service representative was understanding of your situation. Dealing with high winds and a faulty bilge pump can be tricky. If you ever need assistance again, don't hesitate to reach out!