FingerHut

I purchased a pair of Timberland boots for my grandson for Christmas. I bought a size 11 and they were too tight, so I shipped the boots back for an exchange for a size 12, thinking that all I had to pay for was shipping fees. They received the boots and tried to send me the same boots that would cost me a $100. Extra. I called customer service. I spoke to 3 agents in a hour time. I had to cancel the order that I did not place, customer service was not very helpful in clearing up this matter. I told them to just close my account with Fingerhut and refund the money that I paid them so far for the boots. It only took one minute to take the money off my debit card. Now they tell me I have to wait for approval for my refund that will take 7-10 business days and an additional 10 days to receive my refund. They are sending me a check by mail instead of refunding it back to my debit card. OMG! I will never- ever deal with Fingerhut again!

I have been trying to get my account credited for an item i did not receive and it is nothing but a headache. When i first called the rep said i had to wait 3 business days to ensure it just was not late...okay. Second after waiting 3 business days they said i had to fill out an affidavit stating i did not receive the item. I did this and emailed them back, they said the form was not filled out. So i filled it out again and made sure when it opened it showed it was filled out and placed screen shots of the filled out form in the body of the email. Now they are saying the form needs to be signed in person. Why have a form with the capability to use a digital signature if you're not going to honor it. I am so fed up with this company. Do not order from them it is nothing but a headache.

I purchased a personalized name necklace 8 months ago. Never worn. I decided to wear it and the color turned in a few places. Gold chain and all. So I'm out $218 for nothing. They don't stand behind their defective products after a 60 day timeframe. So buyer beware. After 6 months the chain turns and I'm out the money for a piece of crap jewelry.
Won't shop here again. Totally pissed off.

They closed my account. I never made a purchase. They reported to the credit bureau did not explain to them why it was closed. Now my credit is tanked. They never noted to the credit bureau why. Stay away from these predators.

Fingerhut is extremely overpriced but it has helped me raise my credit score somewhat and has helped me get credit cards. For this reason, I have continued to purchase from them. But the overwhelming number of phone calls that I receive has gotten rediculous. They call me the same as frequently as if I wasn't making my payments. (I have never been behind in a payment to fingerhut. In fact, I pay early and always pay off my balance ahead of schedule). I only answered once and the recording told me that I had been given a credit raise. Ok, that one was fine. But why call me every dadgum day!? I answered again today only because I was still upset about the call that I declined on my phone earlier this morning at 8am! The woman on the other end of the line started out be verifying who she was speaking with and then read me the line about recorded messages bla bla bla. She never got straight to the point so I told her not to call again. On top of that, you could hardly understand what she was saying because her English was so badly broken. Because of the outrageously rediculous amount of phone calls that I have been receiving from fingerhut, I have paid off my balance and as soon as the payment in full hits my account, my account will be closed. PERMANENTLY!

I Would not recommend them to anyone better off doing Affirm through amazon or somebody else. Fingerhut has the worse customer service they will hang up on you when they can't explain why your account balance has not went down event though you have been making all your payments on time. You pay on the day that it's due and they don't process it until 2 to 3 days later and charge you a late fee. I had a credit of $450 and here going on a year later of making on time and most times over the amount that's due, still owe over half that. This month my new balance is more than my last months new balance. Make it make since.

Fingerhut took $35.46 off my card but on the website it claimed my card was declined. My card was not declined. The money came off and the transaction registered. I called Customer Service and I was told the money wasn't taken off my card but it posted with my bank.

Do not use fingerhut Somebody got into my account and bought alot stuff They will not help me they want me to pay for it Do not waste your times with this company

Spent close to $3,000.00 on one single order and all but one of my 11 items were shipped to right address. I've called five times to this company, and tried to understand their outsourced claims department all five times, just so they could ship my bed frame to Minnesota... I live in South Carolina. They messed up and now I have to fill out a form so they can process it in two days? Then ship another bed frame another two weeks from now? But if I delay the payment by a month, I'm sure that wouldn't be fine right? How fair is this? If you like buying overpriced items that may be in working order and wasting your time running back and forth to ups to ship defective products back, then this is the company for you. Not me. Terrible experiences since they changed to fingerfetti, or whatever they call themselves now. Unsatisfied!

What a waste of paper Fingerhut marketing. Why send out a big beautiful catalog that's completely useless without the pricing. Somebody needs to lose their job in advertising over there. Why not send out a simple paper saying go to our website? Won't be ordering from your useless catalog this year

Awful Customer service. I ordered a Shark Vacuum from them and then my package was stolen from my front door. I contacted them about it for a replacement and they said package was delivered to correct address and there was nothing they could do and I will still be billed for the items. Even though I don't have the item. They don't care about the customer at all.

I brought a 900 plus computer paid it off still had a 700 balance which I could use for purchases did not owe anything fingerhut fetti closed my account even though I didn't owe anything and I had an available balance because I hadn't purchased anything in a couple of months my account was closed when asked why they stated my credit score went down less than 30 points so they chose to close the account which made my score go down. I will never open another account with fingerhut the are some BS. If I could give O stars I would give them a O star.

My name is Laura Urrutia and I'm deaf. I ordered two products: Square Plastic Folding Table and Achim Cottage/Country mat. I found out that it was my fault that I didn't change my "shipping" address in the first place when I moved to Folsom, CA, from South San Francisco, CA. I immediately to please reverse it. I tried many different sources to contact/email or mail online. I explained twice about my situation and that it needed to return and re-delivery to my place. But I never get any or any reply about the situation and nothing reply. I think the tenant who lived in an old apartment where I used to live probably accepts it, but I WISH IT were AN SIGNATURE FOR proof of approval. So I assume it already had delivery or the tenant took it, but I BET they didn't try hard enough to look for any product returned and reshipped to my new place. I found out it was already shipped at the old place. One month later, THEY SEND ME A BILL FOR PAYMENT! I saw two items I ordered Plastic Table and a Country mat on the payment. It cost me $163.83 for something I never received the products/orders! I am not going to pay for this because it is SO WRONG! I TRIED TO reach any person but to no avail, or none online. It is a cheap company and cheap manufactured, lousy workers. I DO NOT HAVE ANY PROOF BECAUSE I DO NOT HAVE ANY SHIPPING PRODUCTS TO MY HOUSE.

I am so pissed at the fact that I was missed informed so many times. The error that was caused on Fingerhut oversight totally poor consumer service and the fact that the staff was totally not on the same page. I called more than 6 times and was on the phone over an hour each time. When all this could have been avoided from the start. I just hope that when my returns are received by your company, that my account is credited accurately and correctly. I wasted a half of day dealing with fingerhut on yesterday. I am so disappointed with fingerhut, I just want to close my account.

I believe most of fingerhuts merchandise is store returns. I have even received a watch that was later found to be fake. They double sometimes even triple the price because they know credit challenged people don't have a lot of options. I have paid on time for years and needed to move one of my payments date, mind you I had never been late and paid off balance several times. I got a representative on the phone and when told that I needed to move a payment date I rudely got the third degree about why I couldn't make my payment on the due date. You have the nerve to give me the third degree when I was never late paid off balance on several occasions and I have spent thousands on their pre owned over priced merchandise. I am paying them off and never using this service again.

I NEVER RECEIVED MY ITEM RESPONDED THROUGH EMAIL TWICE RECEIVED A BILL 3 MONTHS LATER ASKING ME TO PAY FOR AN ITEM I NEVER RECEIVED!